Human Resource Management in Hilton Hotel
Added on 2019-12-03
20 Pages6803 Words200 Views
HRM
Table of Contentsintroduction...........................................................................................................................................3TASK 1 ................................................................................................................................................31.1 Analysis of role and purpose of human resource management in Hilton Hotel Stratford ........31.2 Justifying a human resource plan ..............................................................................................4TASK 2 ................................................................................................................................................72.1 Assessment of current state of employment relations for Hotel Industry..................................72.2 Affect of employment law on the management of human resources .......................................8Task 3....................................................................................................................................................93.1 Job description of Receptionist in Hilton..................................................................................93.2 Comparison of different selection process .............................................................................10TASK 4...............................................................................................................................................124.1 Assessment of contribution of training and development activities.......................................12conclusion...........................................................................................................................................14References..........................................................................................................................................15
Illustration IndexIllustration 1: Organisational Chart......................................................................................................8
INTRODUCTIONHuman resource management (HRM) is an important aspect of working of an organization.It aims to manage people and the aspects related to them in the workplace. Apart from handling theemployee centred activities, an essential role is played by HRM in development of strategy of acompany. Service industry is involved in provision of services or intangible goods to consumers.HRM makes a vital contribution to the functioning and growth of organizations in service industryas well. The present report focuses on human resource management for service industries. Variousscenarios have been analysed in the report. Based on those scenarios, efforts have been made tounderstand human resource management (Cho and et. al., 2006). Further, the effect of employeerelations and employment law on service industry has been analysed. Information has been obtainedabout the recruitment and selection process. Lastly, the report makes an attempt to understandtraining and development in service industries business. TASK 1 1.1 Analysis of role and purpose of human resource management in Hilton Hotel Stratford The concept of human resource management can be described as a function which isdesigned to maximize employee performance in accordance with the strategic objectives of theorganization. Primarily, it is concerned with management of people within organizations byfocusing on policies and systems. Following is the analysis of role and purpose of human resourcemanagement in Hilton Hotel Stratford:Planning and forecasting- HRM plays at the Hilton hotel plays an important role inforecasting labour needs of the organization and the effect these will have on the business.One of the basic forecasting task that is performed by HR management is related to theprojection of organizational chart. HRM is also involved in keeping a close check on thedeclining sales and making forecasts in relation to it. Following it, forecasts about the staffrequirements are made by HR (Kolb, 2014). The purpose of HRM is also to forecast the typeand number of workers that will be required by Hilton hotel Stratford. Recruitment process- Recruitment is one of the most important function which is performedby HR. HRM helps in finding and attracting capable applicants for employment. Talentselection and acquisition is considered to be a complicated process which is performed bythe HRM function. The human resource team is involved in sourcing and mining of talent.They also screen, evaluate and analyse the applicants. In this way, the HRM at Hilton HotelStratford analyses organizational gap and attracts, evaluated and hires employees to fill thatgap. Contracts of employment and deployment- the purpose and role of HRM is also reflectedin the form of contracts of employment and deployment which are prepared by the HR team
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