Human Resource Management for Service Industries

HUMAN RESOURCE
MANAGEMENT FOR SERVICE
INDUSTRIES

TABLE OF CONTENTS
INTRODUCTION................................................................................................................................1
TASK 1.................................................................................................................................................1
P 1.1: Analysing the role and purpose of human resource management in a selected service
industry with reference to Hilton Hotel Stratford........................................................................1
P 1.2: A human resources plan based on an analysis of supply and demand for a selected
service industry with reference to Hilton Hotel Stratford............................................................2
TASK 2.................................................................................................................................................4
P 2.1: Assessing the current state of employment relations for the Hotel industry.....................4
P 2.2: Discussion on how employment law affects the management of human resources for the
Hilton Hotel as selected service industry business......................................................................5
TASK 3.................................................................................................................................................7
3.1: Discuss a job description and person specification for a hotel industry job.........................7
3.2: Compare the selection process of different service industries businesses............................9
TASK 4...............................................................................................................................................11
Covered in PPT..........................................................................................................................11
CONCLUSION .................................................................................................................................11
REFERENCES...................................................................................................................................12

TABLE OF FIGURES
Figure 1: Human Resource Plan......................................................................................................3
Figure 2: Impact of employment law to organisation......................................................................7

INTRODUCTION
In the present scenario, human resources are termed as one of the most important and
crucial assets of a business enterprise. Further, effective management of employees helps
organisations to accomplish their goals and objectives (Importance of Human Resource
Management, 2015). The present report depicts different aspects of Human Resource
Management (HRM) in context with service industry. Along with this, it also demonstrates an
effective plan which is based on analysis of demand and supply within hospitality industry. In
this direction, Hilton Hotel Stratford of the UK has been taken to get in depth analysis of leading
manpower and their effective management. This report also explains the current state of
employment relation in the UK industry.
TASK 1
P 1.1: Analysing the role and purpose of human resource management in a selected service
industry with reference to Hilton Hotel Stratford
In simpler terms, HRM is defined as the process which is carried out to manage people
within business enterprise. It can be stated that it is almost impossible for companies in any
industry to achieve their vision, mission and objectives without having an effective and highly
skilled human resources (Hendry, 2012). In terms of Hilton Hotel Stratford, the role of human
resource management is to recruit qualified personnel and provide them with adequate training
and development programs. Furthermore, it is also considered as the key responsibility of human
resource department of Hilton Hotel Stratford. The hotel is required to determine its current and
future staffing needs and then develop suitable human resource plan to satisfy those identified
needs. On the other side of this, Hilton Hotel Stratford's HRM also plays very important role in
taking care of areas such as performance appraisals of employees. HRM helps workers to
identify their core strengths and weaknesses which are very beneficial for them. It also provides
suggestions for improvement so that employees can become more productive and can get better
opportunities in terms of employment.
An HR manager also plays very important role in employee motivation. Furthermore,
managers use various tools and techniques of motivation in order to encourage people in the
hotel to give their best (Armstrong and Taylor, 2014). The role of HRM is to develop appropriate
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