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Report on Human Resource Management In Service Industries

   

Added on  2019-12-03

16 Pages5067 Words169 Views
HUMAN RESOURCE MANAGEMENTIN SERVICE INDUSTRIES

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Role and Purpose of Human Resource Management............................................................11.2 Human Resource Plan for Hilton Hotel Stratford..................................................................3TASK 2............................................................................................................................................52.1 Current State of Employment Relations...............................................................................52.2 Effect of Employment Law on the HRM of Hilton Hotel.....................................................6TASK 3............................................................................................................................................73.1 Job Description and Person Specification.............................................................................73.2 Comparing Selection Process in Different Organization.......................................................9TASK 4..........................................................................................................................................114.1 Contribution of Training and Development (T&D)............................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13LIST OF FIGURESFigure 1: Role and Purpose of HRM...............................................................................................2Figure 2: Process of Human Resource Planning.............................................................................4Figure 3: Comparing Selection Process at Hilton and BA............................................................11

INTRODUCTIONWith the rise in time, role and significance of human resource management is increasedup to certain extent. Earlier HRM is only viewed as a part of management that adds cost tocompany without adding much value to it. However, with the change in time and rise in rivalryamong industry, role of HRM increased immensely. Now a days companies are focusing on thisconcept so that they can retain their skilled and talented employees. Also, several studies in thisdomain suggested that with proper HR practices, company can able to enhance it productivityand efficiency in the market place (Bondarouk and Ruël, 2009). With such studies, HRM isbeing perceived as one of the crucial management area that aids in attaining business objective inan effectual manner. With this scenario in focus, present report is prepared for gaining deep insight about thesignificance and role of human resource management within the context of service industry. Inthis regard, Hilton Hotelis taken into account which is currently opening its operation inStratford city. Here, varied services will be offered to both leisure and business travels. Mainpurpose of this report is to brief about concept of HRM in service sector, effect of employeerelation and employment law on the cited company, gaining idea about the recruitment andselection of employees. In the end, focus is laid on training and development of employeeswithin service industry. TASK 11.1 Role and Purpose of Human Resource Management Human resource management is a discipline of management that deals with personneland it majorly focuses to empower them so that their performance and efficiency can beincreased. It also focuses on recruitment and selection so that vacant position within thecompany can be filled. Additionally, HRM deals with personnel management, motivation,succession planning, training and development, talent management and other related aspects thathelp in developing sound base of employees (Dowling, Festing and Engle, 2008). In this context,following are the roles and purpose of HR manager of Hilton Hotel Stratford:I.Planning and Forecasting: It is required that HR manager of mentioned company mustconduct HR planning so that they can able to gain information with respect to number ofvacancies in the hotel. From this, they can forecast about the number of employees that1

will be require in near future for filling the vacant position. Additionally, HR manager ofthe company possess the role to assess the demand and supply of individuals in marketplace so that they can develop strategies upon it. This helps the company in managing itsoperation in effectual manner and also helps in offering sound services to guest of theHilton hotel (Jiang and et.al., 2012). II.Recruitment and Selection: It is one of the key purpose of HR as employees are requiredby the company on regular basis. In this context, Hilton hotel conducts both internal andexternal recruitment by considering the need of employees so that they can manage theiroperation in desired manner. Additionally, 5 stage selection practice is followed at thehotel for middle level employees so that best and skilled candidate gets selected from it.These steps includes, preliminary interview, written test with regards to field, intellectualtest, HR level interview and final interview where salary is negotiated and joining letter isoffered (Ngo, Lau and Foley, 2008). Figure 1: Role and Purpose of HRMIII.Monitoring of employees: In addition to it, HR needs to monitor the performance ofemployees so that it can be managed accordingly. In the cited hotel. 360 degree appraisalis done in which feedback and reviews are taken from different personnel for specificemployees. This aids in gaining actual information about the performance and behaviors2Role and Purpose of HRMRole and Purpose of HRMPlanning and ForecastingPlanning and ForecastingRecruitment and SelectionRecruitment and SelectionMonitoring of employeesMonitoring of employeesTraining and developmentTraining and developmentReward and RecognitionReward and Recognition

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