Human Resource Management(HRM) Plan in Service Industry : Case Study
Added on 2020-01-21
15 Pages5410 Words125 Views
HUMAN RESOURCEMANAGEMNT
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P 1.1 Analysis of the role and purpose of human resource management in Hilton Hotel......3P 1.2 Justification of a human resource plan based on analysis of supply and demand forHilton Hotel............................................................................................................................4TASK 2............................................................................................................................................6P 2.1 Assessment of the current state of employment relations in a Hilton Hotel, Stratford.62.2 Effect of employment law on the management of human resources in Hilton Hotel,Stratford..................................................................................................................................7TASK 3............................................................................................................................................8P 3.1 Discussion on a job description and person specification for service industry job......8P 3.2 Comparing the selection process of different service industry’s business with that ofHilton Hotel............................................................................................................................9TASK 4..........................................................................................................................................11P 4.1 Assessing the contribution of training and development activities to effective operationsof Hilton Hotel, Stratford.....................................................................................................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13INTRODUCTIONHuman resource management (HRM) is an inseparable part of every business industry. Itplays a vital role in the hotel industry as this sector mainly focuses on hospitality towards peoplewhich affect the business in a major way. Human resource management is the process and way inwhich employees of lowest to highest level are considered (Agarwala, 2008). As the employeesare the soul of the hospitality or service industry, so it is important to manage the current as well
as new employees to improve their performance toward then customer. It will lead to the earnprofit and revenue at maximum level. In the service industry, there are many major purposes ofhuman resource management to create a healthy environment in the business organisation ofservice industry like Hilton Hotel, Stratford. In the following report, an effective human resourceplan will be discussed which is based on analysis of supply and demand with reference to HiltonHotel. Here, relations among employees of Hilton Hotel will also be studied. As the employeescan hinder or foster the growth of Hilton hotel, so there are many employment laws to protect theright of employees of hotel in service industry. TASK 1P 1.1 Analysis of the role and purpose of human resource management in Hilton HotelHuman resource management includes the starting stage of recruitment of employee inthe service industry especially in hotel like Hilton Hotel, Stratford. Human resources ofmentioned hotel are the most appropriate assets which help to charm the guest and attract themtowards the hotel service. Purpose of human resource management-Main purpose of human resource in serviceindustry like Hilton hotel is to focus on the services which are the key process. These processare used to attract and retain the guest or customers . (Armstrong and Taylor, 2014). To do that,it is the responsibility of human resource manager that he prepares employees to deliver bestservices to customers and right amount of services can be utilized. Another purpose of HRM isteaching among employees. Human resource manager makes efforts to increase the skills ofevery member of staff so that they can give their best in the service delivery to customers. The third and important purpose of human resource management is to follow all legalrecruitments of law with the purpose to protect employee’s rights. These rules and regulations arerelated to number of labor hours, the schedule of work, leisurely time as well as option for nightso that there will be no violation of employees of Hilton Hotel, Stratford (Berman, Bowman andVan, 2012). Also, HRM is important for the purpose of planning at every stage of servicedelivery like to plan the duties as well as making decisions to assign duties and responsibilities toemployees which creates transparency among employees of hotel. Last but not the least; purposeof HRM is that it provides accountability about employees so that lack of skills can be improvedin employee, appropriate actions can be taken to maintain the standard of service delivery tocustomers.
Role of human resource management-In Hilton Hotel, Stratford, human resourcemanagement plays a crucial role in its every single activity. The HR manager handles all thechallenges during service delivery by employees to make sure that customers would get satisfiedby the given services. There are many different roles which a human resource manager plays(Bloom and Van, 2011). HR plays the role of consultant in case of any critical issues related toservice delivery or conflicts among employees of the hotel. The HR manager tries to give fastand effective solution to any problem that arise in the hotel. The human resource manager plays arole of an auditor also . He looks after the need of health and safety, training skills and proper appraisal system.He keeps a regular eye on the performance and condition of employees of hotel so that there willbe no weak quality in service delivery. Role of an executive officer which human resource playsin the Hilton hotel, Stratford ton cater the need of whole staff and organize ans manages them ina proper way. A role of a facilitator is also played by the human resource manager. He considersthe policies and goals in the mind of the hotel so that he can provide appropriate skill training inevery needed areas. Thus, there are many crucial role which human resource management playsin the service industry like in Hilton Hotel, Stratford. P 1.2 Justification of a human resource plan based on analysis of supply and demand for HiltonHotel Humanresource planning is followed by HR manger of Hilton Hotel to create a balancebetween the number of vacant position in staff and the new recruited people in thehotel. A department wise analysis to estimate the requirement of man power in hotelwhich is maintained in the record of the organisation. On the basis of this recordhuman resource manager of Hilton Hotel arranges the selection and recruitmentprocess for smooth functioning of services to the guest of the hotel. By maintainingthis balance , manager of the hotel provides the best suitable person for the particularposition at workplace to deliver best hospitality service.Human resource planning is the key process related to the employees in which therecruitment of the new employees is foretasted so that a suitable amount of employees areavailable in service delivery and no shortage of human resource in Hilton Hotel Stratford (Boxalland Purcell,2011). There is determination process of the capacity of the business organizationand appropriate steps are taken tom improve that.
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