Contribution of Training and Development Activities to the Effective Operation of Hilton Hotel

Contribution of training and
development activities to the effective
operation of Hilton Hotel
Task 4 (4.1)

INTRODUCTION
In the highly competitive environment of today’s world, it is significant for
organisations to have skilled workforce so that business can survive in the long run with
gaining a competitive edge over others. Major issue which services industries, especially the
hotel sector is facing, is lack of training to the workers. This is the reason; they are not
having right knowledge regarding the way to perform their tasks which leads to hamper the
firm’s productivity and thus, their profits. Therefore, a discussion will be made here on
contribution of training and development activities in the effective operations of chosen
service firm, that is, Hilton Hotel, Stratford.

DIFFERENT TYPES OF TRAINING
Mainly, there are two types training given to the employees working in a firm
for either acclimating him/her for the new job or to make them able to reach at new
position in the current organisation. These are:
• On-the-job training – Methods under this are considered as the most common ways in
which a trainee is assigned with a specific job in the firm he/she is working and
accordingly, skills and knowledge are imparted to him/her.
• Off-the-job training – In order to make an employee efficient enough in all the aspects,
off-the-job training methods prove to be highly beneficial. This kind of training is
provided away from the field of job of employees.

Cont....
On-the-job training methods
 Job rotation
 Coaching
 Internship training
Off-the-job training methods
 Role play
 Case study method
 Lectures