logo

Human Resource Management for Service Industries : Assignment

   

Added on  2020-07-22

19 Pages3840 Words64 Views
Human ResourceManagement for ServiceIndustries

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Role and purpose of human resource management..........................................................11.2 Human resource plan based on an analysis of supply and demand..................................2TASK 2............................................................................................................................................32.1 Current state of employment relations for hotel industry.................................................32.2 Way in which employment law affects the management of human resources.................4TASK 3............................................................................................................................................53.1 Job description and person specification for a hotel industry job....................................53.2 Comparing the selection process of different service industries businesses....................7TASK 4............................................................................................................................................94.1...........................................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10

INTRODUCTIONIn this current scenario, HR department plays an important role in every organisation. Ithelps to manage and control human resources of company in an appropriate and effectivemanner. HRM assists to improve the working performance and capabilities of employees so thatthey will effectually perform their tasks. The present report will be discussing about majorpurpose and functions of HR as well as concepts of human resource management (Armstrongand Taylor, 2014). On the other hand, employment relationship will be explained in context ofHilton Hotel. In this report, various employment laws which impact on HRM activities of Hiltonhotel will be discussed. This research project will be defining about the selection process thatwill help to take corrective actions to select appropriate candidates in the organisation. TASK 11.1 Role and purpose of human resource managementHuman resource management is an effective process that helps to manage and control allover the employees of company in a significant way. In other words, it is very important forevery organization to provide proper training to every employees, so they can learn how shouldcomplete the tasks as well as they can enhance their working performance (Definition of HumanResource Management, 2017). Employee's working performance and involvement directlyinfluence the operations of organization. In context of hospitality, this sector is one of the fastestgrowing. Hilton Hotel is one of the famous and leading hotel as compared with others. Becauseit focuses on working performance of workers and requirements of customers. In the addition ofthis, HR department of any organization have to be perform some major activities in effectiveand efficient manner such as staffing, training programs, motivation activities, development, etc.(Batt and Colvin, 2011). With the help of this, employees of organization can enhance andimprove their working quality and performance. So they can easy and efficiently provides betterhotel services and facilities to their customers as per their needs and demand. Therefore, majorfunctions of HRM are explaining under following: Staffing: In the context of Hilton hotel, it is famous and versatile hotel in UK. It is verynecessary to manage and control all over staffing activities and operation in appropriatemanner. Staffing refers to, recruiting new qualified candidates in organization as per therequirements of hotel then select and appoint them in a proper way and clarify their job1

or work as per their experience and qualification, so they can effectively perform theirtask and works in significant manner. Illustration 1: Functions of HRM(Source- Definition of Human Resource Management, 2017)Training and Developments: It is one of the important and major functions of HRdepartment. With the help of these activities and programs, employees can easy toenhance their working performance and involvement in appropriate manner. So they willeffectively perform their task with better outcomes (Boxall and Purcell, 2011). In thecontext of Hilton hotel, employers of this firm must be provide training to theiremployees on the regular basis. Motivation: It defines, inspire and energize the employees towards their works. So theywill effectively achieve the organizational goals and objectives in appropriate manner. Inthe other words, management of Hilton hotel focuses on to improve motivation level oftheir workers, due to organization can increase the profitability and reduce employee’sabsenteeism.Management: Another function of HRM is to maintain and control all employees ofhotel in appropriate manner. Due to, this organization must be imposed and regulatedsome polices for employees such as health and safety. So they will feel safe and secure2

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Human Resource Management for Service Industry - Report
|15
|5316
|168

Role and Purpose of Human resource management (Doc)
|13
|4133
|295

Human Resource Management Hilton hotel
|18
|5598
|4009

Role and Purpose of HRM within Hilton Hotel Stratford
|16
|4467
|305

Human Resource Management in Service Industry- Paper
|15
|4886
|39

Employee Management in Service Sector - Hilton Hotel
|18
|5587
|62