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Employee Management in Service Sector - Hilton Hotel

   

Added on  2020-01-23

18 Pages5587 Words62 Views
HRM IN SERVICE INDUSTRIES

Table of ContentsINTRODUCTION.....................................................................................................................................3TASK 1....................................................................................................................................................31.1 Role and purpose of human resource management in Hilton Hotel ...........................................31.2 Human resources plan based on an analysis of supply and demand for Hilton Hotel ................5TASK 2....................................................................................................................................................72.1 Current state of employment relations for the Hotel industry....................................................72.2 How employment law affects the management of human resources for Hilton Hotel................8TASK 3..................................................................................................................................................103.1 Job description and person specification for a hotel industry job..............................................103.2 Selection process of different service industries businesses......................................................12TASK 4..................................................................................................................................................134.1 Contribution of training and development activities to the effective operation at Hilton Hotel.........................................................................................................................................................13CONCLUSION ......................................................................................................................................15REFERENCES.........................................................................................................................................16

INTRODUCTIONHuman resource management is a significant part of all types of companies. Themanpower is considered as valuable asset for business. Due to this, the manager should makeeffective management of human resource for the benefits of organization. In this regards, thepaper here is about activities of employee management in service sector. To identifypractical implications of the subject under consideration on real businesses, the companychosen below for discussion is Hilton Hotel. Hilton is opening new hotel of 50 rooms atStratford City and for which it requires right number of candidate with good skills to providemaximum comfort to travellers and visitors. This paper will assist new trainee manager inunderstanding purpose and role of HRM, together with their effective planning according toexisting demand and supply for selected sector. Moreover, the second half of paper willprovide knowledge about employee relations and its regulations and their impact on the hotelsector. At the end, job description for the particular sector is given and selection methods areanalysed along with training advantages for the selected company. TASK 11.1 Role and purpose of human resource management in Hilton Hotel There are many significant roles played by human resource management in moderncompanies. As an advocate, human resource manager undertakes integral role in the servicefirms for their entire business success. In addition to this, HR manager performs a strategicrole in the growth, continuity of business plan and objectives of Service Company includinghotels. They also stand as a change agent in corporations, which is significant for any servicesector progress in the competitive business era. Besides this, the management of humanresource is grounded on effective utilization of manpower in the attainment of two mainobjectives. First to make correct use of talents plus abilities of employees for achievingoperation goals and to ensure that all employees at the workplace are satisfied withcompensations or incentives they receive (Barrett, 2015). One of the most important roles of HR management is employee’s recruitment. Thisfunction can ensure about competent and skilful people selection from the pool of applicantsfor the Hilton Hotel. The particular function involves evaluation of competency and ability ofpotential candidates in relation to the needs of organization. This comes under themanagement’s staffing role. If performed adequately than the staffing can increase businessvalue consequently to keep it on right path for attaining departmental and corporate goal as awhole. . The company than posts online questionnaire to be filled by interested candidates.3

The human resource manager evaluate responses and further the person who meet theminimum requirements are call for the interview rounds. In the section of interview, thecandidate is required to provide answers to some work related questions and then managermakes final selection of best one. By doing so, the new trainee manager at Hilton can ensureabout recruiting the highly capable and qualified staff to enrich the bistro (Bianca, 2015). Besides this, one main function of human resource management is to improvecompensation packages for the motivation of the staff members. It can be done by providingattractive rewards to those who perform well. In this relation, the manager is required toevaluate all employee's performance and compensate them accordingly. The HR manager atHilton hotel can provide following compensation packages to its new staff:Year end bonusesHoliday offersSalary incrementsAwardsEquitiesFlexible working hour’s provisionCareer development opportunitiesStraight forward promotion schemesThe above given compensations would make employee satisfy with their organization,which will also contribute in retaining them for long. It is specifically essential in enhancingcorporate stability, as it makes individual's identity associated with their company andimprove their loyalty. Additionally, the human resource department is developed in anorganization with the responsibility for ensuring future planning of employees adequately. Itis significant for Hilton Hotel to ensure that they have enough employees for providingservices and comfort to customers (Boella, 2000). The manger should confirm that staffshould not be more than what is actually required because if they exceed the number ofperson then can lose profitability. Also, it should also plan that staff must not be less than it isactually required, otherwise the available individuals would require to work overtime. Thiswould result in poor motivation from fatigue. Moreover, the HR manager also haveresponsibility of planning organization future objectives and clarifying the same to all staff4

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