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Human Resource Management for Service Industries : Marriott hotel

   

Added on  2021-01-02

12 Pages2430 Words206 Views
Human ResourceManagement for ServiceIndustries

ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1Covered in PPT............................................................................................................................1TASK 2............................................................................................................................................1Covered in PPT............................................................................................................................1TASK 3............................................................................................................................................13.1 Job description and person’s specifications...........................................................................13.2 Selection process of different service sector industries: British Airways and Marriott hotel......................................................................................................................................................4TASK 4............................................................................................................................................54.1 Assess the contribution of training and development in Marriott..........................................5REFERENCES................................................................................................................................8.........................................................................................................................................................8.........................................................................................................................................................9

INTRODUCTIONHuman resource management refers to the process of managing, hiring and overalldevelopment of the staff members of an organisation. It involves training, orientation sessions,planning etc. No organisation can work without human resource or workforce especially inservice sector as this sectors works on idea of providing services to its customers and gainsatisfactory feedback from them for same (Alfes and et. al., 2013). This report is based onMarriott hotel which is a chain of hotels and resorts located worldwide. Marriott has beenrewarded by Forbes award for its excellency in services. This report analyses the purpose ofHRM and also provides a plan by which demand and supply are controlled. Also, analysis ofemployment relations is done in this report. This report provides the basic selection procedurefor Marriott and also compares the same with some other business concern of same industry likeBritish Airways. TASK 1Covered in PPTTASK 2Covered in PPTTASK 33.1 Job description and person’s specificationsJob description JOB VACANCYVacant Position: Assistant Executive Housekeeper and Laundry Managers Department: HousekeepingDescription: There is job vacancy in Marriott hotel which is largest chain of hotel in world. It is amultinational hospitality company, founded by J. Willard in 1921. its headquarter is in Bethesdaand Maryland. It is magnificent serving hotel industry worldwide. This company mainly deals inworld-class hotels and resorts. This institution invites you to be most valuable part of itsorganisation which is a glorious opportunity for all eligible candidates to build their career. Qualification Required1

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