Human Resources Management in Travel and Tourism Sector
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Added on 2020-10-23
Human Resources Management in Travel and Tourism Sector
Added on 2020-10-23
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Human ResourcesManagement in Travel andTourism Sector
ContentsIntroduction......................................................................................................................................3TASK 1............................................................................................................................................31.1 Role and purpose of HRM....................................................................................................31.2 Creation of an HR plan..........................................................................................................5TASK 2............................................................................................................................................72.1 Employment relationship in airline industry.........................................................................72.2 Employee legislations that affect HRM.................................................................................8TASK 4..........................................................................................................................................103.1 Job description of cabin crew :............................................................................................103.3 Comparison of selection process of British airways and Easy-jet.......................................114.1 Training and Development in service industry....................................................................13CONCLUSION..............................................................................................................................15References......................................................................................................................................16
Introduction Human Resource Management is the process of recruitment, selection, training, development,induction and motivation of employees. It helps to improve the relation of employees in theorganisation and to achieve the individual and organisationalS goal.British airways is a subsidiary company of international airline group. On fleet size Britishairway is second largest company in United Kingdom. It was created in 1974 and privatized in1987. It is the merger of British Overseas Airway Corporation, British European Airway,Cambrian Airways and Northeast Airline. These report highlight the role and purpose of service industry, role of HR and HR planningprocess. It presents the employment relationship in British airways and legislative structure inairline industry. It also highlights the role and responsibilities of operation manager and cabincrew and compare the selection process of British airway and London transport. These reportalso focus on the types of training programme, there needs, role and importance and thedifference between the training and development programme. TASK 11.1 Role and purpose of HRMHuman resource management is an approach toward the management of people it does notinvolve management of technology or the products. The training of employees, recruitment, staffdevelopment and reward system these all activities is managed by the human resourcedepartment, it is more direct toward building a relation between a firm and an employee.The role of human resource management in various industry differ from each other. Therole of human resource department in British airways is :-1.To plan the recruitment and selection process, recruitment process can be internal as well asexternal, the recruitment and selection process is carried out for the various department such asoperation agent, flight attendant job, regional sales manager, passenger service agent etc., whichis done through advertisement, conducting interview in telephonic way, face to face, and throughgroup discussion, deciding the location for an interview etc., short-listing the candidate.2.The second most important role of human resource department play is to understand theemployment act relating to the British airways which includes the law related to employeehistory, the minimum wage for the employee, overtime rules and minimum disputes.
1.To know about the company rules, regulations and policies.2.To maintain the company policy such as safety management system and training system.3.To plan some benefits for the employee such as vacation pay, life insurance, retirementplan, providing them free air fare etc.The purpose of human resource department of British airways is:-Human resource department's primary purpose is the development of the employees and theorganisation as well. The human resource department of the company provides highly skilled andefficient employees to the company. They motivate and train the employees of Company. TheHR department teaches them and motivates them to follow the ethical values of their company.They treat the employees with respect(Gannon and et.al., 2015). A company should be aware of the internal as well as external factors of the environment as nownowadays the airline industry is highly effected by the technology, climate change etc. To facesuch type of issue the employees are trained properly in order to deal with such type of issuesthe human resource department provides the best type of training to the employees. As it is theduty of HR department to organise the human resource of the department and use them tooperate the organisation in a unified manner. The main function which a company's HR teamplays is that, it creates is coordination between different departments of the organisation. Thepurpose of human resource is to make the efficient use of human resources as to give maximumoutput to the company. The HR department should ensure that there should be a healthy workenvironment in the organisation. There should be a friendly relation between the managementand the employees. The HR department also manage various legal, social and environmentalissues. The HR department also serves the company by giving timely advice and taking properactions by studying the market, like employment trend, labour market and payment analysis fordifferent post. With the proper planning by the human resource department the company getbetter results. The purpose of airline industry is to provide satisfying the customers with thereservices. The industry also provides proper safety measures to the passengers. Thus, it takes intoaccount the need of the passengers(Bratton, J. and Gold, J., 2017).
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