Human Resource Management in Hampton by Hilton London in Park Royal

This article discusses the purpose and scope of human resource management in Hampton by Hilton London in Park Royal, including special considerations due to COVID-19, roles and responsibilities of HR function, workforce planning, and effectiveness of key elements of human resource management in the organization.

Human Resource Management

Table of Contents
INTRODUCTION...........................................................................................................................3
Purpose and scope of human resource management in terms of resourcing an organisation with
talent and skills appropriate to fulfil business functions..................................................................3
Human resource management.....................................................................................................3
Special consideration due to COVID 19.....................................................................................4
Roles and responsibilities of HR Function..................................................................................4
Workforce Planning....................................................................................................................5
Effectiveness of Key Elements of Human resource management in Organisation.........................5
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The project is based on human resource management in which the purpose of human
resource and functions of human resource department is determined including the effectiveness
of human resource management in Organisation. The Chosen company for accomplishing the
project is Hampton by Hilton London in Park Royal, it is one of the branch of Hilton which
provides varieties of services to their customer.
Purpose and scope of human resource management in terms of resourcing an
organisation with talent and skills appropriate to fulfil business functions
Human resource management
Human resource management is a process of managing the people and maximising their
efficiency in order to gain competitive advantage. It mainly focus on hiring, managing and
deploying the employees of Organisation (Koirala and Acharya, 2020). The human resource
management of Hampton manage the overall performance of employees in order to get
productive outcomes. Main motive of human resource management of Hampton is to deal with
the problems related to performance management, compensation, safety, employee motivation
and hotel development.
Difference between personnel management and human resource management
Personnel management is a process of obtaining, maintaining and using the satisfied
workforce. The role of personnel management is to create and maintain healthy and positive
working environment. They mainly focus on ordinary activities such as hiring, training,
recruiting and harmony. Human resource management mainly focus on treating their employees
as valuable assets (Carracedo, Puertas and Marti, 2021). The HRM team of Hampton improves
the performance and efficiency of employees in order to increase the productivity of Hotel.
Difference between Hard and Soft Skills
Hard skills can be easily measurable and it could be acquired through repetition, practice
and education whereas soft skills helps people to interact with other person and get successful in
workplace. The few examples of hard skills are technical skills, computer skills, management
skills, presentation skills, analytical skills and project management skills. Soft skills includes
leadership skills, communication skills, problem solving skills, interpersonal skills and teamwork
skills.

Special consideration due to COVID 19
The human resource management of Hampton is focusing on implementing the
precautions regarding the safety and health of customers and employees due to disease. COVID
19 is serious disease which affects the mental as well as physical health of people. The ways to
prevent from the disease is to maintain social distance and get vaccinated.
Safety of Employees:
In Hampton, Human resource management is focusing on ensuring the safety of
employees by keeping check on their temperature and vaccination certificates (Hernandez,
Osorio-Londoño, and Serna-Gómez, 2021). They also frame a guidelines for reducing the risk of
getting COVID 19 which includes regularly and thoroughly clean hands with soap and water or
alcohol based hand rub, cover mouth and nose with face mask, clean and disinfect the surfaces
and also maintain social distancing while working in hotel.
Working from home and flexible working:
Hampton also provide working from home and flexible working facility to their
employees in order to prevent them from disease. The human resource management of Hotel is
engaging remote workforce by keeping them engaged, productive and enthusiast. Through
working from home, hotel is slowing down the spread of COVID 19. The work of human
resource management gets double in crisis as they have to communicate, care for staff,
reconsider leaves and policies, avoid discrimination and implement remote working strategies.
Support provided for employees who have contracted Covid or providing care for their
family members:
The human resource management of Hampton brings changes in their policies related to
COVID 19. They reconsider the leaves and policies by updating change on the basis of new
employment legislation that helps in providing benefits and leaves to employees (Elayan, 2021).
Hotel is providing support to their staff who have contracted with COVID and also taking acre
for their family members. Hampton is providing leave and compensatory benefits to their staff so
that they can deal with crisis.
Roles and responsibilities of HR Function
Attract employees:
Hampton is attracting new candidates by offering hourly wages or bonuses and adopting
perks that support mental, emotional and physical health.

Recruit employees:
The role of human resource team of Hampton is to recruit the talented employees in
pandemic who can contribute their best efforts in improving the performance of hotel in tough
time.
Retain employees:
Human resource management also focuses on retaining the employees in COVID by
offering them high pay and ensuring their safety and health in COVID 19.
Workforce Planning
Workforce planning is an activity of analysing, planning and forecasting the workforce in
order to get right people at right job position. The workforce planning in Hampton is important
as it helps in finding and keeping employees who have right skills, values and experience to give
productive results (Miller, 2020). The principles of workforce panning includes target
inefficiencies, improvement in employee retention, increase in productivity and quality output.
Respond to changing customer needs and identification of strategies for people development.
Hotel has faced various challenges in COVID such as remote working, flexible shifts,
developing policies and taking care of employee’s wellness. For example, the workforce
planning face difficulty while recruiting new candidate for hotel as they hire staff through video
conferencing and other modes.
Effectiveness of Key Elements of Human resource management in
Organisation
HR practice Benefits to the employer Benefits to the employee
Effective grievance
handling
Effective grievance handling
helps in maintaining healthy
and positive relations between
employees and also provide
fair and speedy means of
dealing with issues and
complaints.
The effective grievance
handling helps employees to
get prevent from minor
disagreements that can raise
to serious disputes.
Identifying and recognising By recognising the star It helps in boosting the

star employees every week employees in Hotel the
productivity and performance
of Hampton gets improved as
it motivates other employees
to give their best output in
achieving the goals.
morale and motivation level
of employees due to which
they give more productive
results in future.
The 360 Degree
Performance Management
Feedback System
The 360 performance
management creates a culture
of openness where employees
can share their issues and
problem effectively.
The system helps in
increasing the self-
awareness and improve the
performance of employees
due to which they contribute
their productive output.
HR
practice
How it raises profit How it raises productivity
Providing
fringe
benefits
such as
private
healthcare
and gym
membership
Hampton must provide fringe benefits
to their staff in order to improve their
health and safety. If employees remain
healthy and fit they give their best
performance in increasing the growth
and profitability of hotel.
The employees give their productive
outcomes when they feel relaxed
and stress free while working. The
healthcare and gym membership
helps in reducing stress and anxiety
due to which they give better results
in Hotel.
Providing
the option
to work and
learn from
home
By providing the option to do work
from home, Hampton is reducing the
rents and rates of employees and
focuses on maintaining social
distancing in order to prevent from
disease. If employees remain healthy
Work from opportunity creates
healthy and positive environment
for employees as they do not feel
stress and anxiety to come hotel and
work in COVID 19 (Bartsch and et.
al., 2020). Employees raises

they help in increasing the profitability
of business by giving their creative
ideas.
productivity as they get fewer
distractions while working from
home.
Approaches to staff recruitment and selection
Approaches to
recruitment
Strength Weakness How they will help
the organisation
with its talent
management
Internal recruitment Internal recruitment
means hiring the
candidates internally
which means filling the
job position with
existing staff. It is cost
effective method but
also limits the skills sets.
Internal recruitment also
reduces the time to hire
and shortens the
onboarding time. It gives
more opportunities to
existing employee’s for
advancing their career
and change their role
professionally.
It creates conflicts
among colleagues and
leaves a gap in
existing workforce.
Internal recruitment
leaves the gap in
existing workforce as
company promote
existing employees to
fill an open position
due to which the old
position becomes
vacant and series of
moves get disrupt.
Internal recruitment
reduces the time of
hiring new
candidate. Hampton
fills the vacant job
position with
experienced and
qualified
employees.
Recruitment using
websites
Recruitment using
websites provides pools
of candidates. Hampton
selects highly skilled and
Through online
recruitment Hampton
may face difficulty to
measure the
The online
recruitment helps in
gaining talented
employees who

expertise staff in
pandemic. Recruitment
using website is easy
process as Hampton can
avail huge potential pool
of applicants.
effectiveness of ads.
Company cannot avail
the detail information
of employees through
online recruitment.
The unqualified
applicant is also a
disadvantage of
internal recruitment.
Hampton has to spend
more time on websites
in order to identify the
suitable candidate for
vacant job position.
contribute their best
efforts in
accomplishing the
goals and objectives
of business.
Approaches to Selection Strength Weakness
CV It helps in creating right mind-
sets and also provide detailed
information of candidates.
Hampton can avail the
candidates by identifying their
experiences and qualification.
CV doesn't show the real
picture of candidate's profile.
They can lie and manipulate
the truth in CV. Hampton may
faces difficulty to compare
applicants from each other.
Application form Application form helps in
gaining deeper knowledge of
applicants. It helps in
identifying the suitable
candidates quickly and faster.
It requires much more
paperwork and require high
cost to produce. Application
form is considered as time
consuming as it is challenging
to design.

CONCLUSION
From the above information it is being conclude that human resource management plays
an important role in managing the performance and efficiency of employees in workplace. The
human resource management helps in dealing with the issues related to hotel such as safety,
training, compensation and health. In COVID 19, employees are more concerned about their
health and safety due to which company is providing work from facility to their employees in
order to prevent from the diseases.

REFERENCES
Books and Journals
Bartsch, S and et. al., 2020. Leadership matters in crisis-induced digital transformation: how to
lead service employees effectively during the COVID-19 pandemic. Journal of Service
Management.
Carracedo, P., Puertas, R. and Marti, L., 2021. Research lines on the impact of the COVID-19
pandemic on business. A text mining analysis. Journal of Business Research, 132,
pp.586-593.
Elayan, M. B., 2021. The Impact of COVID-19 on Human Resource Practices. The Effect of
Coronavirus Disease (COVID-19) on Business Intelligence, 334, p.311.
Hernandez, G. C., Osorio-Londoño, A. A. and Serna-Gómez, H. M., 2021. Human Resource
Management in COVID-19 Pandemic Times.
Koirala, J. and Acharya, S., 2020. Dimensions of human resource management evolved with the
outbreak of COVID-19. Available at SSRN 3584092.
Miller, K., 2020. Mental and emotional risks of frontline healthcare providers involved in
responding to COVID-19 pandemic. Psychosociological Issues in Human Resource
Management, 8(1), pp.19-24.