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Human Resource Management - Hilton hotel

   

Added on  2020-01-07

17 Pages5351 Words154 Views
Human ResourceManagement In Service Industry 1

TABLE OF CONTENTSINTRODUCTION ..........................................................................................................................1TASK 1............................................................................................................................................11.1 Analysing the roles and purpose of human resource management in Hilton........................11.2 Justification of HRM plan based on the analysis of supply and demand for Hospitalityindustry........................................................................................................................................32.1 Present state of employment relations for Hilton .................................................................52.2 Impact of employment law on management of human resources within Hilton hotel.........6TASK 3............................................................................................................................................83.1 Discussing the job description and person specification for Hilton .....................................83.2 Comparing the selection process of different service industries business ..........................10TASK 4..........................................................................................................................................124.1 The contribution of training and development ..................................................................12CONCLUSION .............................................................................................................................13REFERENCES .............................................................................................................................142

INTRODUCTION Human Resource Management (HRM) is important function that helps management ofentity in administrating the individuals in a company in a organised and thorough manner. Themain objective of human resource function is to maximise the efficiency of employees andcontinuously improve their performance so-as-to facilitate the achievement of organisationalgoals. It further involves functions like recruitment, selection, rendering induction andorientation, providing training and development opportunities to employee etc. With all theseaspects, staff members are developed so that they become more valuable asset to the organisation(Savage, Fottler and Khatri, 2010). The service industry is among highest growing sector atpresent. It further contributes to the economic progress by providing share of 10% to globalGross Domestic Product (GDP) and also rendering more than 277 million job opportunities. Incontext of the UK, around 83% jobs are created by service industry. It is the major economicbooster at present. Further, service industry is broad segment that constitutes of hospitality,entertainment, health, communication, tourism, media etc. In this report, various aspects of HRM in service industry will be studied in context ofprovided case study of Hilton hotel. As per give scenario, the hotel is planning to expand itsbusiness by opening 50 rooms in Stratford City (About Hilton, 2016). The range of services willbe provided to customers at new location. In this report, role and purpose of HR management inhospitality industry will be explained. Further, assessment will be provided regarding the presentstate of employment relations for the hotel industry. Thereafter, impact of employment law onthe management of human resources for the Hilton Hotel will be discussed. TASK 11.1 Analysing the roles and purpose of human resource management in HiltonHRM is viable process that helps Hilton in managing its employees so that they become akey asset to the corporation. It is formal process adopted by entity to enhance the performance ofindividuals and thereby maintain required quantity and quality of human resources within thefirm. The HRM process of Hilton hotel encompasses various functions like conducting jobanalysis, identifying the needs of employees, appointing suitable individuals for vacant job post,providing them induction, orientation and training (Butt, 2012). It is further followed by1

evaluating the performance of employees, resolving the issues, exercising leadership andmotivation etc. Since its inception from the provided case scenario, that cited hotel is planningto open 50 accommodations at Stratford city. To execute various functions and render bestservices to guest, hotel will need skilled human inventory. Therefore, human HRM will playessential role in regulating the measures of appropriate personnel management in Hilton hotel.However, it has been identified from various research that service sector at present is dealingwith serious issue of high employee turnover (Goss-Turner and Boella, 2013). The major reasonis prolonged working hours, improper performance valuation and lack of career developmentopportunities. With the help of proper Human Resource (HR) strategies, the existing level ofhuman inventory can be maintained. To facilitate this, roles and purpose of HRM practices mustbe discussed properly as follows: Roles of HRMRecruitment: It is an important process that helps management of Hilton in attractingsuitable candidate for the vacant job post. For the new hotel, staff will be needed so thatproper services can be provided to guest (Budhwar, 2008). The recruitment process willhelp Hilton in appointing best candidates for its various units like purchase, marketing,front office, housekeeping, service department, waiters, chefs, bartenders etc. Selection: This process enables company to select skilled candidate for job post. Thecompany assures selection of candidate having skills, knowledge and capabilitiesmatching with the requirement of job (Cannon and et. al., 2013). Hilton selectscandidates after conducting proper reference check so-as-to avoid appointment of wrongperson in hotel.Training and development: It is important process that helps management in continuouslyupgrading the skills of employees so they can match well with the industry standards.Training process also help organisation in increasing the career growth opportunities forits employees (Palukka, 2011.).Performance appraisal: It is important process which enables management of Hilton inmeasuring the work of its employees by using various methods. On the basis of this, paystructure, incentives etc. are decided and offered to employees . It further acts as2

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