Analyzing Human Resource Management in Hotel Hilton

Human Resource
Management

TABLE OF CONTENTS
INTRODUCTION................................................................................................................................1
TASK 1.................................................................................................................................................1
A Analysing the roles and purpose of HRM in Hotel Hilton......................................................1
B Human Resources Plan for Hotel Hilton.................................................................................2
TASK 2.................................................................................................................................................3
A Assessing the current state of employment relations in Hotel Hilton-....................................3
B Employment laws in UK and its effect on HRM of Hotel Hilton...........................................5
TASK 3.................................................................................................................................................5
A Recruitment and selection policies and procedures in Hotel Hilton.......................................5
B. Difference in selection process of Hotel Hilton and British airways.....................................6
TASK 4.................................................................................................................................................7
A Contribution of training and development..............................................................................7
B Current training and development policies and procedures of Hotel Hilton...........................7
CONCLUSION....................................................................................................................................8
REFERENCES.....................................................................................................................................9

INTRODUCTION
Human Resource management is a comparatively new approach to manage and support the
people of the organisation. It has been considered as a main business function which is effective in
maintaining organisation’s operation (Hendry, 2012). Significance of human resource has been
increased in present era due to high amount of competition. With this scenario, present report has
been developed with a motive to gain insight about HR practices in service sector. For this purpose,
Hotel Hilton has been taken into consideration (Grimsely, 2016). It is one of the prominent names
within the context of hospitality industry and is well known for its world class hospitality and
quality.
This report focuses on some major points on understanding HRM, the effective employer-
employee relationship and the right process of selection and recruitment. Further, it also emphasizes
on training and development of employees in service industries.
TASK 1
A Analysing the roles and purpose of HRM in Hotel Hilton
Hotel Hilton is one of the most leading organizations in the service industry. It is a well-
known name in the fine hotels across UK and worldwide. Being one of the biggest and successful
companies in this industry, Hotel Hilton knows the role of human resource department which it
plays to always keep growing.
Considering this, following are the roles and purpose of HRM in Hilton: Planning workforce and forecasting: Key role of HRM includes predicting the required
number of employees in future and plan accordingly. It refers to systematically identifying
and analysing the need of the organisation according to the size, type, knowledge &
experience, skills and quality of the personnel to achieve the respective goals and objectives. Recruitment Process: It refers to hiring the right choice of people by selecting and
appointing the suitable candidates for job within the organisation. In Hilton, HR manager
conducts timely recruitment to fill the vacant position (Armstrong and Taylor, 2014). Training and Development: T&D is a crucial section of Hotel Hilton's HRM which
constantly aims at improving the performance of individuals and groups in organizational
settings as per the client's requirement. It focuses on the latest demands and aspects of the
current scenario so that the ultimate needs of in-house guest can be addressed (Hayton,
2016). Contract of Employment: Contract of service is an agreement defining the terms and
conditions, according to which an employee is required to perform certain set of duties as
directed and controlled by the employer. It is the sole responsibility of the HR in Hilton to
4

prepare the contract, including all key points in it, further mentioning the salary and wages
of the employee agreed upon (Bratton and Gold, 2012). Further, the agreement also includes
benefits and compensation to be provided by the company under different circumstances.
 Employee motivation and retention: It is one of the key roles of HR in Hotel Hilton as
employees need to be motivated to boost their productivity. HR department at mentioned
hotel continuously aims at building confidence among its workers by praising them and
providing timely performance appraisals and feedback. It is undoubtedly another major part
of human resource support systems that aids in enhancing overall efficiency of employees
(Storey, 2014). It takes place by evaluating each employee's performance and discussing or
feeding back the contents. It is very helpful in ranking the employees and making them grow
effectively.
Therefore, the HRM of Hotel Hilton is solely responsible for making the organisation
successful. As it is one of the largest and fastest growing hospitality industries across the world,
focussing more in providing a magnificent experience of hospitality.
B Human Resources Plan for Hotel Hilton
Human resource planning of Hilton is a process by which selection of a right candidate as
per the right job is ensured. It is also defined as a process of matching the number of people
required by the organisation as per its quality and quantity.
Illustration 1: Process of Human Resource Planning
Basically, it consists of 6 major steps of Human Resource planning1. Analysing Organisational Objectives: It is first and foremost step in HR planning of the
stated organisation where the main purpose is to work upon the future objectives by
4