Human Resource Management in Health and Social Care: Case Study of London Nursing Home

This case study examines the recruitment process and team building strategies within London Nursing Home, a health and social care organization. It analyzes the legal and policy frameworks influencing recruitment, explores various approaches for recruiting suitable employees, and evaluates theories of leadership and team development. The study also delves into performance monitoring systems, individual training and development strategies, and approaches for managing working relationships within the organization. By analyzing these aspects, the study aims to provide insights into effective human resource management practices within the health and social care sector.

Human Resource Management in Health and Social Care:
Case Study of London Nursing Home
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Introduction
Every health and social care organizations are required extraordinary attention in the time of
recruitment of excessive skilled professionals within the health and social care organizations.
This following case study is about to display the most effective mechanism to hire the
employees for London Nursing Home. Consequently, the study also recommends some
specific methods for employing and hiring adequate staffs within the nursing home. The
study also deals with specific legalities as well as regulatory framework, which London
Nursing Home is required to abide by the recruitment and hiring process. It also highlights
the very best practices in order to generate the growth of productive team within the nursing
home.
LO 1 Recruitment Process in Health and Social Care
Explaining the factors while planning the recruitment in health and social care
Health care sector is one of the precious as well as important sectors around the world.
Simultaneously, the recruitment process within the health and social care organizations is
also a tedious task. In that case, the role of human resource department is excessively
significant for the health and social care organizations. The human resource department of
health and social care organizations are entrusted with the recruitment approach and plump
for the best employability within the nursing homes (Alfes et al. 2013). In that case, the
London Nursing Home is required to maintain the following factors before initializing the
recruitment process within the nursing home:
I. The human resource department of London Nursing Home is required to has access
the rank, figure of vacancies as well as the characteristics of the opening in terms of
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whether the job is full time or part time and needs to recruit employees on the basis of
the nature of opening within the health and social care organizations (Armstrong and
Taylor, 2014).
II. In order to hire most adequate and skilled employees for the health and social care
organization, the human resource department should define the organizational goals
as well as personnel policies to the applicants (Bach, 2013). In that case, the human
resource department should be able to recruit appropriate employees.
III. During the recruitment process, the human resource department should also consider
the government policies. These policies are associated with health policies,
remuneration, working hours and flexible time for the employees as well as the safety
guideline for the staffs within the health and social care organizations.
IV. The entire expenditure should be acquired during the recruitment process.
Accordingly, the financial implications are also required to be calculated before the
initial stage of hiring and recruitment process within the health and social care
organizations (Batt and Colvin, 2011).
V. The human resource department also arrange a job explanation, which is a document
that gives details the job roles and responsibilities of the selected post within the
health and social care organizations.
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Figure 1: Human Resource Planning
(Source: Leggat, Bartram and Stanton, 2011)
Explaining the legislative and policy frameworks that influence recruitment process
All the selection processes are associated with some effective legal guidelines. These legal
policies and the legislations are significantly decisive as well as comprise excessive influence
upon the recruitment procedure of the employees within the health and social care
organizations (Berman et al. 2012). The policies numerously deal with the right of the
employees and ensure that the rights of the employees are protected. Accordingly, the
policies also certify the protection of the employees and make the workers harassment free in
the work place. The London Nursing Home is situated at the centre of London and therefore,
the health care organization should follow the legal guidelines of the government of United
Kingdom.
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Several laws and policies are produced in order to make the recruitment process adequate and
appropriate. Regarding this, the most effective and significant act is Employment Policy and
Legislation Employment Act 2002 (Bodenheimer and Sinsky, 2014). The act plays a
noteworthy role within the health as well as social care organizations in order to ensure the
constitutional rights of the employees in the work place. Simultaneously, other fields such as
rights of equal pay, guidelines for leave and employment policies are also covered by the
specific act. On the other hand, the significance of the Equality Act 2010 is also tremendous
for the work place and for the employees (Bratton and Gold, 2017). The act ensures that all
the employees are provided equal opportunity and should be treated similarly irrespective of
age, gender, creed, race and sexual orientation.
Consequently, the role of the Act of Equal Opportunity 2004 is also magnificent for the
health and social care organizations. On the basis of the act of Equal Opportunity 2004, the
employees of the health and social care organizations acquire equal opportunities for training,
working as well as leave. In the mean while, another most significant act is Sex
Discrimination Act 1975, which covers the protection of the employees from direct
discrimination, victimization as well as indirect discrimination within the health and social
care organizations (Jiang et al. 2012).
Analysing several approaches for recruiting adequate employees
Each health care organization comprises with its own skills and experience for the
recruitment process of the employees for selective job roles. Regarding this, the role of
human resource department of the health and social care organizations are excessively
significant to accomplish the selection process in an adequate manner (Kramar, 2014). In that
case, the following measures are obtained in order to finalize the applicants within the health
care organizations:
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I. Posting job opportunities on the job sites of the internet, display advertisement in the
newspapers, and should contact with the medical journals, magazines as well as the
agencies to post the job and to attract the attention of the candidates.
II. Should obtain the viewpoints of the existing employees of the health care
organizations.
III. The job roles and openings should be displayed on the notice board of the health and
social care organizations in order to attract the attention of the employees as well as
the visitors along with the patients of the health care organizations.
IV. The human resource department should focus upon the short listing process in order
select the best candidates on the basis of skill of the applicants.
V. The selected candidates are required to invite within the health care organizations for
interview process, which is conducted by the panel professionals of the health care
organizations. In this interview process, several exams such as aptitude test, ability
test and psychometric test are needed to be occupied in order to monitor the skill and
ability of the candidates (Lanzarone, Matta and Sahin, 2012).
VI. After accomplishing all the selection process, the selected candidates should be
invited for the final step, where the new recruits will be provided the beneficiary
advantages of remuneration along with the job roles and responsibilities that is needed
to be accomplished within the health care organizations.
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LO 2 Strategies for Building Effective Teams in Health and Social Care
Explaining theories regarding interaction of the individuals in groups
Teamwork is excessively significant for enhancing the growth of the organizations. All the
team members along with the teams go through several stages throughout the existence. On
the basis of that, Bruce Tuckman designed a theory of teamwork. The theory is identified as
Tuckman’s Stages of Group Development Theory (Schaufeli and Taris, 2014). The theory is
also plays a significant role within the health and social care organizations. According to the
theory, five initial stages are to be seen those are:
I. Forming: The first step of the theory is about forming a team. In this initial stage,
each member starts to be familiar with each other. All the members meet with each
other in order to understand the roles within the health care organizations as well as
look forward in order to obtain expectations form the other members. In this
following stage, an adequate leader is excessively required to lead the entire team.
II. Storming: In this stage, the team members start to identify their roles within the
health care organizations as a part of the group. Accordingly, conflicts as well as
competition are starting to emerge amid the members. In this stage, it is to be seen
that an individual contend for acquiring a position within the team.
III. Norming: In this very stage, each member of the group starts to identify the
contribution of each of the team members as well as deals with the behaviours of the
members of the group. In this manner, the team members become focused to achieve
the goals of the groups.
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IV. Performing: In this stage, the group members started to work efficiently in order to
become more competent. All the members work to achieve the goals of the groups
and therefore, a loyal relationship is build amid the team members.
V. Adjourning: This is last step of the theory, which associated with the development of
the teams. In this stage, the team members accomplished the job roles and achieved
the goals of the teams by accomplishing the previous projects (Source: Smith et al.
2014).
Figure: 1. Tuckman’s Stages of Group Development Theory
(Source: Takeuchi and Takeuchi, 2013)
Apart from the theory of Tuckman’s Stages of Group Development Theory, Belbin also
designed a theory in 1993, which defines the teams as a congregate of people. According to
thus theory, it can be stated that each individual within the work place is aligned with a
specific job role, which is required to understand by the other team members.
Evaluating the approaches to develop team working in health and social care
All the team members are engaged with its own specific styles of working, which is varied
from the ways of other team members within the health and social care organizations. In that
case, some effective approaches are required to be implemented within the London Nursing
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Home in order to generate as well as to promote significant team working those are stated
below:
I. The most effective step is needed to be obtained within the health and social care
organizations in order to provide adequate time to the employees to know each other.
II. Accordingly, the team members should be acknowledged concerning the strength of
the team members and also covers the weaknesses of the group members within the
health and social care organizations.
III. All the team members should communicate with each other in order to acquire
appropriate strategies for achieving the goals of the team members as well as to
accomplish the tasks of the groups. In that case, the group members are required to
provide adequate strategic information, which can be adopted and understood by all
the members.
IV. In order to resolve the chances of overlapping within the health and social care
organizations and amid the team members, all the members of the group should
clarify the job role within the team.
V. Consequently, the team members should communicate with the all the members of the
group regarding several topics in order to resolve any issue within the health and
social care organization. In this manner, the team members might be able to find out
the most appropriate solution for the assigned tasks (Woodrow and Guest, 2014).
VI. Each individual within the team of the health and social care organizations should
listen to the other members of the group and should provide respect to all the
members. Accordingly, the members of the group are required to consider the
viewpoints of the members and is needed to provide own constructive opinions.
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All the stated approaches are required to be implemented within the London Nursing Home
in order to accomplish the provided tasks within adequate time in the preeminent possible
manner.
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LO3 Systems for Monitoring and Promoting the Development of Individuals
Explaining several ways of monitoring performances of the individuals
Performance of every individual can be monitored by utilizing numerous approaches and
methods. In order to supervise the performance of the workers, the role of human resource
department within most of the organizations is effectively significant. The human resource
department of the organizations implement the strategy of 360 degree feedbacks for the
assessment of the employees within the organizations (Alfes et al. 2013). The method can
also be implemented within London Nursing Home in order to monitor the performances of
the employees within the health and social care organizations. In the strategic framework of
360 degree feedback, the performances of the employees are evaluated and are provided
feedbacks according to the performance of the employees by a number of people.
In health and social care organizations, the specific people can be doctors, managers of the
nursing home as well as the patients along with the health care associates. This measurement
is done with the help of ratings of numerous performance parameters. The ratings are given
from 1 to 6 on the basis of the scale. In that case, if an employee acquires the ratings of less
than the average, therefore, the specific employee is provided special training in order to
generate performance within the field of work (Armstrong and Taylor, 2014).
Simultaneously, in case of obtaining special ratings in the parameter, therefore, the employee
is provided special rewards. In that case, the framework of 360 degree feedback might be
constructive for London Nursing Home.
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Assessing the process of individual training and development
Each and every employee in terms of both the new recruits and existing employees within the
organizations are required to provide adequate and special training in order to generate
employability and to enhance the skill and the knowledge in order to accomplish the provided
tasks. Every employee comprises with the some weak areas in every organization. In that
case, with the help of ratings and parameters, the human resource department of every
organization is able to assess the weak areas of the employees. The new recruits are needed to
provide training and skill development education in order to generate the employability of the
employees to accomplish the provided tasks in an adequate manner (Bach, 2013).
Whilst, the existing employees are also required to provided training and skill development
education for achieving the next step within the organization in terms of obtaining promotion.
In order to enhance employability, the human resource department should identify the
specific employees and should provide adequate training on the basis of the weak areas and
circumstances. After accomplishing the required measurements, it is required to evaluate the
gap between the proficiency level and the required level (Batt and Colvin, 2011). After all the
measurements are done, the human resource department may provide adequate training and
education to the employees according to the requirements in order to generate the
employability and skills of the employees. This process of generating employability can be
implemented within London Nursing Home in order to provide adequate training to the
individuals of the nursing home.
Analysing several strategies for promoting the continuing development of the employees
One of the best and effective manners to promote unremitting development within any
organization is incentives as well as feedbacks on the basis of performance of the individuals.
Feedback concerning the performance of the organizational employees is the most effective
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and suitable manner to improve and to develop the skills and the employability of the
employees for the reason that feedbacks help the individuals as well as the entire organization
to identify the strengths and the weaknesses of the employees within the organization
(Berman et al. 2012). Accordingly, with the help of these feedbacks, an employee is able to
realize as well as to improve the shortcomings and can develop the weak areas by monitoring
the feedbacks.
Simultaneously, the feedbacks also help the human resource department to identify the weak
areas of the employees as well as to provide adequate training on the basis of the weak areas
of the employees. Consequently, by providing incentives to the employees, who work in a
tremendous manner within the workplace is also one of the effective approaches to make
bring development within the workplace along with the employees (Bodenheimer and Sinsky,
2014). These strategic methods can be utilized within the London Nursing Home in order to
motivate and to bring continuous development within the employees of the nursing home.
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LO4 Approaches for Managing Working People in Health and Social Care
Explaining theories of leadership into the health and social care workplace
Leadership can be defined as a process, which motivates the other individuals in order to
achieve the organizational target in an effective manner. The leadership theory can be
classified into different segments those can be implemented within health and social care
organizations. The theories are stated below:
I. Situational Theory: According to the situational theory, it is to be observed that the
leadership is resolute by the situation. Therefore, it can be stated that situation plays
as an influential factor over the leadership.
II. Behavioural Theory: On the basis of the theory, it has found that the approach of a
successful leader and its behaviours are effectively significant for the individuals in
order to teach other individuals concerning the successful leadership (Bratton and
Gold, 2017). The theorist of this effectual theory believes that leadership may be
studied instead of inheriting over the study of leadership.
III. Democratic Style: In this phase, the leaders of the teams put a problem in front of
the entire teams and discuss with all the members in order to obtain adequate solution
to resolve the circumstances.
IV. Authoritarian Style: Into this nature of leadership, the leaders of the teams acquire
all the decisions and anticipate to be followed by the team members without any
questions. This type of leadership is implemented within the organizations along with
health and social care organizations during any crisis (Jiang et al. 2012)
All the stated theories of leadership are excessively effective for every organization in order
to resolve the conflict within the organization and to motivate the employees to achieve the
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goals of the organization. Therefore, all the stated theories are exceedingly required to be
implanted within London Nursing Home.
Analysing the working relationships that can be managed
It is excessively required to maintain a good relationship with other individuals within the
work places. Regarding this, an adequate and positive environment can be maintained within
the organizations. In that case, some factors are stated below, which are excessively required
to be implemented within the London Nursing Home in order to maintain an adequate and
good relationship with other organizational members.
I. All the members within the health and social care organizations should be well-
mannered with other members.
II. Each and every team should have a clear optimism regarding the job roles within the
team.
III. Trust is the most effective aspect in order to bring success within the teams. In that
case, all the members of the teams within the health and social care organizations
should have trust over the other members as well as a trustworthy relationship is also
required to be produced amid the members.
IV. The entire team members should listen to the opinions of other fellow members
because the approach of listening viewpoints of others helps bring better creativity
within the teams as well as helps to obtain necessary solutions to resolve any conflicts
within the organization (Kramar, 2014).
V. It is excessively necessitated for the team members to monitor the leaders and the
managers in order to acknowledge whether the leaders are satisfied with the job roles
of the members or not. On the basis of that, the members can obtain necessary steps to
accomplish the job role in more efficient manner.
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Evaluating self development that is influenced by management approaches
There are some factors in which my own improvement as well as development has been
manipulated by the approaches of management. The style of democratic leadership has
deeply influenced me as well as the approach helped me to understand that the leaders are a
significant part of teams and it is excessively needed to be understood by me that an effective
leader should always work with the employees within the organization. There are some more
areas, where I have been greatly influenced by the management approaches.
I. Recruitment: The entire study helps me to understand the entire recruitment process
as well as it helped me to learn that the human resource management department is
major aspect within every organization, which decides several factors before
initializing the entire process. On the other hand, I learnt that human resource
management department also focused on the governmental policies and legislations to
operate the entire organization and to deal with the employees.
II. Teamwork: The following study has helped me to understand that the alignment of
the team members with all the members of team effectively helps to accomplish the
provided tasks as well as the team members become able to achieve the goals of the
organization.
III. Interacting: With the help of this study, I learnt that there are several stages of
interaction such as forming, norming, storming, adjourning and performing. All the
stages play a significant role to provide beneficiary advantages within the
organizations especially health and social care organizations.
Conclusion
The following assignment successfully certifies that effectual factors are taken into
consideration while planning for recruitment of the employees within London Nursing Home.
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On the other hand, it is also to be seen that there are some effective governmental legislatives
and policies needed to be monitored by the human resource management department of
London Nursing Home during recruitment procedure. The study listed the existing and
potential circumstances within the London Nursing Home and also provides adequate and
effective solutions in order to resolve the conflicts. In that case, it can be stated that if London
Nursing Home implements all the stated measures within the health and social care
organization, can be able to resolve all the crisis that the nursing home is facing in this
present time.
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