human resource management in service industry

task 4 is a ppt

Human Resource Management in Service Industry
Task 4

Introduction
 Role and significance of human resource management has changed
with the time.
 Most important in cut throat competition, change in time and
innovative business practices.
 Effective HR policies and procedures enhance efficiency and
productivity.

4.1 Contribution of Training and Development (T&D)
Key contributions of training and development in Hilton hotel are:
Employee performance:
 Train the staff members.
 Increase current knowledge and skills levels.
 Amplify the present skills by developing new ones.
 Results is improving overall performance of employees

Conti...
Stable performance:
• Training and development develop confidence level in
employees.
• Increase loyalty and long term commitment of staffs.
• Improve quality of services.
• Result of this is give stable performance to Hilton Hotel in
market.

Conti...
Job satisfaction:
• Training and development helps employees to learn some thing
new.
• Easy to fulfil the job requirements and management
expectations.
• Result of this increase employees satisfaction towards their job
position.

Conti...
Lower attrition rate:
• Training and development increase employees productivity.
• Improves staff satisfaction and motivational level.
• Minimize the cost of replacing of personnel.
• Result of this decrease employees attrition rate.

Conti...
Adapt to change:
• Training and development helps employees to accept new
changes
• Develop the habit of continuous learning.
• Able to adopt new working styles.
• Result of this to prepare staffs to accept the new changes.

Conclusion
• Training and development deliver different benefits to Hilton Hotel.
• Increase staff job satisfaction
• Prepare personnel to accept new changes.
• Minimize employees turnover ratios
• Enhance performance level of organization.

References
• Dias, L., 2016. Human resource management. Human Resource Management.
• Guest, D.E., 2011. Human resource management and performance: still searching for
some answers. Human Resource Management Journal, 21(1), pp.3-13.
• Harzing, A.W. and Pinnington, A. eds., 2010. International human resource
management. Sage.
• Hendry, C., 2012. Human resource management. Routledge.
• Jiang, K., Lepak, D.P., Hu, J. and Baer, J.C., 2012. How does human resource
management influence organizational outcomes? A meta-analytic investigation of
mediating mechanisms. Academy of management Journal, 55(6), pp.1264-1294.