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(solved) Human Resource Management In Service Industry

   

Added on  2020-10-05

16 Pages5157 Words88 Views
Human ResourceManagement In ServiceIndustry

Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Importance, role and purpose of human resource management:...........................................11.2 Human resource plan based on supply and demand:............................................................3TASK 2............................................................................................................................................42.1 Current state of employee relations: ....................................................................................42.2 Impacts of employment laws effects the HRM:....................................................................5TASK 3............................................................................................................................................63.1 Job description and personal specification of HR manager in Marriott hotel:.....................63.2 Comparison between selection process of two businesses in service industry.....................8TASK 4............................................................................................................................................94.1 Contribution of training & development activities in performing operations effectively:...9CONCLUSION .............................................................................................................................10REFRENCES ................................................................................................................................11

INTRODUCTIONHuman resource is defining both the employees who perform for a company and adepartment who liable for maintaining resources that is related to workers of the organisation.Human resource management is a process of finding, recruiting, selection, training anddevelopment, employees’ benefits, health and security, performance appraisal of employees,compensation, organisational policies etc. Human resource management’s main aim is toincrease and improve the productivity of the employees as well as organisation. They maintainemployee relation in the organisation and putting and creating effective and supervision policiesthat governing the workforces. Employees are the key assets of the organisation so, HRM’s mainobjective is to make best use of workers, increase the return on investment and reducing the risk. In this report chosen organisation is Marriott hotel which was founded in 1927 by JWillard Marriott and Alice Marriott. Its deals in hospitality industry. In this report include,importance of human resource management and its role and purpose (Armstrong and Taylor,2014). They develop human resource plan based on the analysis of supply and demand of thishotel. In this also include current state of employment relations in the service sector and howvarious laws and legislations affect the management of human resource. In this consist jobdescription and person specifications and recruitment and selection process and comparing theselection process of Marriott hotel with its competitor hotel. At last in this include, contributionof training and development activities in the performing operations effectively.TASK 11.1 Importance, role and purpose of human resource management:Introduction of Marriott: This hotel deals in hospitality industry. It was established in 1927 by J. Willard Marriottand Alice Marriott. Its headquarters situated in Maryland, U.S. Its executive chairman is BillMarriott and chief executive officer and president is Arne Sorenson. They provide service ofaccommodations, bar facility, spa facility, space for events etc. Human resource management:It is a strategical approach to the effectual management of the company's employees inwhich they support to business achieve a competitive benefit (Human Resource. 2018). Humanresource management is responsible for employees’ benefits, employees’ recruitment and1

selection, training and development, performance appraisal, health and safety, rewarding,focusing on policies etc. HR managers of Marriott help their employees to achieve organizationalgoals and improve their productivity. Its overall objective is that company is able to attainsuccess through employees.Importance of human resource management:There is many importance of human resource management which are as follows:Select the skilled employees: Recruitment is a process of attracting the candidates forvacant post in the organization. In this include finding, screening and hiring the employees.Selection is an activity of hiring the employees from large number of candidates who are applyfor the job. Marriott should be preparing planning before selecting the candidates (Chelladuraiand Kerwin, 2017). It is the best for the organization because they find skilled and knowledgeable employees fortheir business. Planning for training event: HRM provide development and training to the employeesfor improvement their performance and productivity. Training is a program to achieveknowledge and education for their specific work and job. Training is providing to the newemployees for teaching them work related job and develop the existing employees for theirgrowth and advancement (Marchington and et. al., 2016).Purpose of Human resource management: There are many roles and purpose of human resource management which are as follows: Build coordination among all departments: Human resource management is the one ofthe main department of the organization. They establish coordination among all department ofthe organization for maintaining smooth work and employee relation in the organization.Marriott should build the coordination among all departments for the better productivity of thework.Contribute in employees’ satisfaction: Employees are the main key assets of thecompany. So, satisfaction is the important for employees. For this, HR managers of Marriotthotel should satisfy all the needs of their employees. Satisfied employees perform better and gainorganizational profit in more effective way. Role of human resource management:2

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