(PDF) Human Resource Manager in Service Industry | Assignment

HUMAN RESOURCE
MANAGEMENT IN
SERVICE
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1. Analysis of role and purpose of HRM within airline industry........................................3
1.2. Human Resource Plan.....................................................................................................6
TASK 2............................................................................................................................................8
2.1. Current State of Employment Relations in Airline Industry...........................................8
2.2. How employment law affects the management of human resources in British Airways10
TASK 3..........................................................................................................................................12
3.1. Discussion of job description and person specification in British Airways..................12
3.2. Comparison of selection processes of British Airways and Transport For London (TFA)
..............................................................................................................................................13
TASK 4..........................................................................................................................................15
4.1. Assessment of Contribution of Training and Development within British Airways....15
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Human Resource Management refers to a strategic planning and approach which is
related to the management of people within a company. It is essential for the businesses in
service industry to manage their human resources effectively to gain an appropriate work
environment within the company as well as gain a competitive advantage in the market (Baum,
T. ed., 2016). The following assignment is based on British Airways, which is one of the biggest
companies in the service industries. The company is having its headquarters in Harmondsworth,
United Kingdom and covers more than 180 destinations. It covers a detailed understanding of
human resource management and the effect of employee relations as well as employment law in
service industry businesses. The report also covers the recruitment and selection processes of
various businesses in the industry along with discussion of job description and person
specification of British Airways. It also emphasises contribution of training and development
within the organisation.
TASK 1
1.1. Analysis of role and purpose of HRM within airline industry
Human Resource Management is a technique adopted by various organisations within the
service industry to effectively manage the operations within their businesses and achieve
organisational objectives appropriately. Within the airline industry, HRM plays a quite
prominent role as existence of its businesses depend heavily on the HRM practices within the
firm (Deery and Jago, 2015). There are various purposes of HRM that could be reflected
effectively in the airline industry, particularly British Airways which are discussed below:

Illustration 1: Purposes of HRM
(Source: Purposes of HRM, 2019) Staffing: One of the main purposes of HRM is staffing. It is a process under which
companies recruit and select skilled talent to strengthen their human resource
effectiveness and enhance their business performance. For airline industry, effective
HRM would allow its businesses, like British Airways, to select the most effective
personnel for their firm. This would help them gain a keen position in the market and
better customer management. Employee Relations and Legislations: HRM also undertakes creation of a positive and
effective perception of the firm within the eyes of its employees. It would allow British
Airways to develop healthy relations with their employees. It includes setting up their
contracts and manage their issues regarding the firm, its operations or with co-workers. It
also undertakes various employee legislations into account to help firms in Airline
Industry to develop ethical work frame.