Human Resources Management for Service Industries – Doc

Human Resources
Management for Service
Industries

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Role and purpose of human resource management in service industry..........................3
1.2 Human resources plan based on an analysis of supply and demand for a service industry
business...................................................................................................................................4
TASK 2............................................................................................................................................6
2.1 Current state of employment relations in service industry...............................................6
2.2 Employment law affects the management of human resources in service industry business
................................................................................................................................................8
TASK 3............................................................................................................................................9
3.1 Job description and person specification for service industry job....................................9
3.2 Compare the selection process of different service industries businesses.....................10
TASK 4..........................................................................................................................................12
4.1Contribution of training and development activities to the effective operation of service
industry business..................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management is known as the strategic approach for the effectual
administration of individuals within firm so that it aids business to obtain competitive advantage
(Alfes and et. al., 2013). For this assignment the chosen company is British Airways, it is the
leading flag carrier airlines. Its headquarter is in Waterside, Harmondsworth, UK. The aim of
this report is to describe the HRM role and purpose in service sector. Human resource plan as per
the demand and supply analysis. Employment relation current state and law effects HRM. Job
description and person specification as well as comparison of selection procedures. Also, training
and development activities contribution to effectual operation are also explained in this
assignment.
TASK 1
1.1 Role and purpose of human resource management in service industry
HRM is considered as a procedures for managing staff into firm in order to achieve
objectives. It have some accountabilities like work planning, staffing and many more. Few key
areas are as follows: Recruitment and selection procedures: It is significant for company's human resources
to examine the several jobs profile as well as perform consequently. Recruitment is
considered as a procedures to identify and develop potential candidates to apply for jobs.
Selection is the methods to choose appropriate candidates fro vacant posts. Hence, within
British Airways HRM is crucial as this aids them to obtain talented candidates for
required posts.
 Contracts of employment: This is considered as an agreement within staff and firm in
context of salary, designation etc. managed through HR (Armstrong and Taylor, 2014). In
case any workers breach contract, they are accountable to pay fine for that. British
Airways have contract of employment with its employees regarding salary, leave and so
on.
HRM Role:
HRM play essential role into service industry like British Airways. Few of it are as
follows:

 Staff relation: This considered as firm's effort to maintain relations among employers and
workers. This assists in increasing productivity and motivation maximised by efficacious
employees relation. The role of British Airways HR is to fill up the communication gaps,
resolve their issues and many more.
 Training an Development: It is a significant HRM role. This aids British airways to
improve the present and future workers performance by maximising their knowledge etc.
Within British Airways, HR organised training and development programme for their
workers for improving their skills and knowledge as well as increase productivity
(Aswathappa, 2013).
HRM Purpose:
The significant purpose of British Airways HRM is to handle workers for achieving its
goals. It aids them to inspire its staff so that they work appropriately. Moreover, it develops a
positive environment to their performing workers.
Soft HRM:
This is an approach that includes staff treatment as it is the most significant assets of
firm. With the utilisation of it British Airways can views their workers as a critical resources
who are key for their long term strategies of the business.
Hard HRM:
This is the hard HRM system where staff have been considered as resources which
required to be controlled to attain more profit (Bratton and Gold, 2017). Herein, firm have to
discuss regarding business plan with its workers. In particular HRM, There is less
communication, hires for short time as well as have autocratic style of leadership.
1.2 Human resources plan based on an analysis of supply and demand for a service industry
business
Human resource plan is considered as a enterprise strategy alignment that is a document
where values, mission, objectives etc. are included. It aids in giving information to HR functions
that support strategies. As recently British Airways has plan to started a new flights from
Madeira to Heathrow. So, it considered few steps that are mentioned below
: