Issues in Human Resource Management: Contemporary Challenges and Solutions

This report discusses the contemporary issues in human resource management in the hospitality industry, including talent management, health and safety, and sustainability. It also provides a job description and job specification for a Human Resource Manager and outlines the process of performance management to minimize staff turnover and identify training needs. The report concludes with a critical analysis of the HR policies of Premier Inn, the largest hotel brand in the UK.

Issues in human resource
management
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Three articles of the contemporary issues of the Human Resource Management in the
hospitality industry-.....................................................................................................................3
Designing the job description and job specification-..................................................................5
Synthesising and conceptualising the process of performance management to minimise the
staff turnover and identify the training needs and enhance promotions......................................8
Existing Human Resource Policies from the Hotel Premier Inn...............................................10
Critical analysis of the Human Resource policies.....................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14
Online references.......................................................................................................................15
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INTRODUCTION
Human Resource Management is considered as the strategic approach for effectively
management of the people in the organization in such a way that these contribute efficiently for
achieving the goals and objectives of the business as well as gaining the competitive advantage
in the highly competitive market. There are many issues in Human Resource such as the
compliance or following the laws and regulations, recruitment of the best talent, employee
retention, diversity in organization, compensation and the benefits. Issues such as the cash flows,
competition as well as the revenue growth and with this, the company are also facing the large
issues in the Human Resource Management. These issues are very important to be overcome as
this hinders the company to lead in the market. HRM is very bog challenge for the hospitality
business as this department has many issues. Premier Inn is the biggest hotel brand of UK which
offers the accommodation for the customers at the affordable prices. This hotel is also used for
the purpose of skills as well as the career development. This report will discuss the articles of the
contemporary issues in the Human Resource Management in the hospitality industry as well as
the job description for the management positions. Along with this, it will also discuss the process
of the performance management for minimizing the staff turnover, enhancing the promotions and
identifying the training needs. Further, it will also include the HR policies and the HR practices
of the organization.
MAIN BODY
Three articles of the contemporary issues of the Human Resource Management in the hospitality
industry-
There are many contemporary issues in the Human resource management of the
hospitality industry because this department is much broad. According to Sheehan, Grant &
Garavan (2018), this article has stated that their wide range of the issues in the Human resource
management in the hospitality industry such as retaining the talented and the skilled employees
in the organization, adopting the new technology in the organization, job satisfaction and the
security, demographic ranges, and many more are faced by the hotels. The emerging trend in the
market has lead to increase in the issues of the human resource management as because of the
emerging trends of the consumers, lead to difficulty in the effective management of the people in
the organization.
Some issues are such as the-
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Talent Management- The biggest issue the hospitality industry facing in the modern world is
managing the talent management. The hotels have to retain the talented and the skilled
employees in the hotel as the employees has the direct interaction with the customers and this
will impact the reviews of the hotels. The hospitality industry is facing this issue as by this they
are facing difficulty in attracting the talented and the skilled employees in the organization.
Health and safety- This issue is also must necessary to be considered by the companies as this
will help them in creating the harmonious environment in the organization and the employees
will feel much safe. The organization having the safe environment will help the employees in the
job security and the job satisfaction. The hospitality industry is facing this issue because the
people are much aware about their health and for this they require the healthy and the safe place
to work.
By reviewing the article of Yusoff, Y. M., and et.al., (2020), from my point of view the
hospitality industry is shifting towards the sustainability but it is much difficult for them to adopt
the eco friendly business. The consumer are becoming much environmental concerns, and they
want the hotel which is green. The hotels are trying to adopt the sustainability or the green hotel
and for this they are using the effective marketing registrar. This requires a large budget for the
marketing of the innovations so that the customers can know this.
The climatic change environmental issues has created the need of adopting the green hotels in
the hospitality industry. The pollution is the biggest harm which has been caused by the
hospitality industry because when the visitors arrive at the hotels they crate the traffic
congestions in the country and this causes the large number of the pollution in the air. The noise
from the vehicles also causes the noise pollution which has the direct effect the lives of the
people. This article has explained the need of the sustainability in the hospitality industry and
how this has created the big issues for the hotels.
The health and the wellness aware among the people have created the issue of adopting the green
hotels. The green hotels when adopted will help the hospitality industry to save the energy,
reduce the water as well as the consumption and reduction in the waste management. This will
help the hospitality industry to save the environment. They have to follow all those practice
which are environment friendly and this process is much expensive for the hotels, and they have
to adopt it despite this as adopting these will help them to increase the brand reputation and the
image of the hotels.
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These issue of the sustainability is very important to be solved because the future success of the
organization is depended on this factor. They have to adopt the practices which will help them to
shift the hotels towards the sustainability. The challenges of the public health, social exclusion,
management of natural resources, loss of the biodiversity and many more has lead to necessity in
shifting towards the sustainability. This the key issue which the hospitality industry has to
consider for the better future of the whole industry. The hotels ignoring the sustainability may
lead to the decrease in the natural resources of the country. This issue is big because it is
considered as the mental shift as the organization has to shift all its business activities. The main
issue is of making the organization sustainable as while doing this, they have to consider many
factors and steps for the adopting this. They have to use the smart things in the hotel to reduce
the environmental impacts as by making the choices of purchasing the products which are
environmental friendly products.
The hospitality industry when adopts the positive impacts on the environment will help the
government as well to achieve the goals and objectives of net zero carbon emissions by the year
2050.
Dwesini, N. F. (2019) this article has explained the issue of the prevention of the employee
turnover in the hospitality industry. This issue is also one of the biggest for the hospitality
industry as this has lead to the lack of the growth opportunities for the hotels. The hotels are
continuously losing the good employees of the organization and this cause the problem of
decrease in the level of the productivity of the overall organization. The Human Resource
management of the hotels has to consider paying the good compensation and the benefits to the
employees. Organizing the training programs for the employees will lead feel valued by the
employees, and they will not leave the organization.
Designing the job description and job specification-
Job description is much useful and meaningful tool which enables to know the tasks, duties,
functions as well as the responsibilities of the job role in the particular organization. It provides
the details about who will perform the specific tasks, how the work will be completed as well as
the purpose of the work to achieve the goals and objectives of the organization (Sharma, 2019).
JOB DESCRIPTION
Job Title-
Human Resource Manager
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Job Location-
London, UK
Job Summary-
The Premier Inn is the leading hotel of the country and the employees of this hotel have the
greatest strength. The company is looking for the Human Resource Manager which has the duty
of recruiting the talented and the skilled employees as well as providing the employees training
to the employees for the professional development. The employees joining our company and till
they stay with the company wants them to be engaged in their job role. The candidate which are
skilled in managing the compensation, employee relations and for retaining the employees for
the long term in the hotel. The Human resource manager will be responsible for the task of
maintaining the culture of the hotel for welcoming the visitors in the hotel.
Reporting to-
The candidate will be reporting to the head of the Premier Inn Hotel
Working Conditions-
The working environment of the hotel is much harmonious as the candidate will feel much
comfortable working in this hotel as they will get the good facilities. The working hours of the
Human Resource Manager is 8 hours and the work will be not much stressful.
Job Duties-
 Managing the process of talent acquisition as the overall hiring process of the hotel.
 Keeping the job descriptions of the candidates updated as well accurate by considering
the laws of the employees related to the safety and security in the hotel.
 Formulations of the effective compensation strategies through the market analysis. Effectively handling the resolutions of the employee conflicts in the hotel Ensure about the employees of the organisation must maintain the compliance with the
local as well as the national laws and the regulations.
Salary-
The average salary of the Human Resource Manager which will be provided to the selected
candidates is Euro 42,000 per year.
Machines to be used-
The candidate must be skilled of using the software for storing the records of the candidate.
Hazards-
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The candidate as the Manager of the Human Resource Department they are responsible for the
maximizing the productivity of the employee as well protecting the overall organization for
arising any conflict or issue among the employees (Verma and et.al., 2019).
Job Specification-
Job specification is the specialized job description which provides the emphasis on the mental as
well as the physical qualifications of the individual (van Huizen and Alessie, 2019). The special
skills of the individual are also included in the job specification which facilitates the selection
and the employee's placement.
JOB SPECIFICATION
Qualifications-
 Bachelor's Degree in the Human Resource and the related field
 Master's Degree in the Human Resource Management or the related field
 Must have the vocational training such as the Higher National Diploma
Experience-
Working experience required in this job role is around 4-5 years.
Training-
The candidate must have the training of communicating with the new employees in the
organisation as well as of managing the records of using the advanced technology in the HRM.
Skills-
 Must have the effective communication skills for interacting with the new candidates in
the organisation.
 Must have the knowledge of using the computer such as the MS word, excel and many
more.
 The candidate must have good problem solving skills and the interpersonal skills
 They must have the ability of formulating the effective strategies for the organisation to
lead in the competitive market.
Responsibilities-
 The HR manager is responsible for planning of the Human Resource
 They have to design the job as well as analyse the requirements of the human resource in
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the organisation.
 Hiring the talented and the skilled employees in the organisation
 They are responsible for organising the training and development programs for the
existing as well as for the new employees of the organisation.
 They have to design the effective HR policies to be implemented in the organisation
 They have to monitor the performance of the organisation
 Must have to ensure about the health and safety of the employees to retain the talented
and the skilled employees in the hotel.
Emotional Characteristics-
The candidate has to adopt the professionalism in the organisation as the manager as thy must be
emotional stability, flexibility, social adaptation in the human relations, body language as well as
the dress of the individual (Saygin, Weber and Weynandt, 2021).
Sensory Demands-
The demands of reading, active listening, watching, studying, observing as well as the ability of
solving the conflicts among the employees of the organisation.
Synthesising and conceptualising the process of performance management to minimise the staff
turnover and identify the training needs and enhance promotions
A performance management is the process and activity from where the employee can be
able to feel satisfied and collaborative in their workplace environment so that they can be able to
fulfil the set goals of the company. In another terms, the performance management is the kind of
tool which helps the human resource management to monitor and evaluate the performance of
the employee and staff from where they can be able to feel positive in the working surroundings
and can provide the beneficial results and outcome (Figueroa, Harrison, Chauhan, and et.al.,
2019). The selected hospitality organization Premium Inn has to understand the concept of the
performance management so that the hospitality can be able to grow and develop in the
successful manner. The Premium hospitality has to adopt and implement the performance
management activities so that staff turnover can be reduced efficiently and can provide the
effective results to the management. Human resource department is responsible for looking out
for the needs and requirements of the employee from where the employee can be able to feel
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comfortable to share their problems and needs with the management and can deliver the results
in successful manner. In previous studies also it has been identified that human resource
management is having a duty to manage the employee satisfaction and delivering the needs of
the employee so that they can be able to deliver the outcome in efficient manner. The human
resource management should keep their focus on the employee training needs from where they
can be able to enhance their knowledge and skills in appropriate manner and can develop
themselves in personal and professional life as well. Here, mentioning the few steps where the
human resource management of the Premium Inn hospitality has to consider and can achieve
their set goals and targets (Mone and London, 2018)
Training Needs
The term training normally refers as where an individual provides the coaching to the
people from where they can be able to increase their ability and skills which will be very
beneficial for the person itself. According to the present report, the Premium Inn hospitality HR
management has to focus on the training needs of the employee from where they can be able to
enhance their skills and education and can easily deliver the fruitful results and outcome.
Providing the effective training to the staff members will make them, feel satisfied and valued in
the hospitality from where they can deliver the good results (Ramísio, Pinto, Gouveia and et.al.,
2019). The HR management of the Premium Inn hospitality has to adopt and organise the
training programs at their workplace so that they can be able to perform actively and well which
will benefit the hospitality in effective manner. They can train the employee at weekly basis from
where they will be able to feel proactive and easily manage their working in appropriate manner.
Training programs will also ensure them to reduce and minimise the staff turnover where the HR
management can retain the employee effectively.
Designing performance based appraisals
In general, to run any business or organisation the management has a duty to provide the
appreciation to the employee and staff members from where they can be able to put their best
efforts in the working and can make the hospitality to obtain the effective results and outcome
(Dundon and Rafferty, 2018). However, the premium Inn hospitality HR management can design
and implement the performance based appraisals to the employee from where each and
individual employee will put their hard work in completing the task and working efficiently and
can get he appraisals as per their performance. Adopting this process it will also perform the
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equality among the employee and cannot deliver any discrimination at the workplace. Giving the
motivation to the employee is necessary from where the employee can feel satisfied and can
provide their best hard work and efforts in completing the deadlines effectively. Also, the HR
management of Premium Inn can motivate their employee by giving them appreciation in
different ways as giving them holiday packages and medical insurances which will help them to
increase their staff number and reduces the staff turnover and deliver the higher level of
productivity in efficient manner.
Provide Opportunities
Accordingly, it has been already that performance management is important for the
employee to provide the effective productivity and can achieve the set goals where the HR
management also has to keep their focus on the employee satisfaction where it is not essential
that the employee only needs monetary benefits (Black, Kim, Rhee and et.al., 2018). The
employee needs and looks for the better and new opportunities from where they can be able to
develop themselves in their personal and professional life and can improve their educational
knowledge and skill in effective manner. Giving the opportunities and chances to prove
themselves will create a faith and trust towards the hospitality and can feel courageous and
motivated from where the employee will deliver the best efforts. The mentioned hospitality can
rotate the employee job roles from where they can experience and increase their knowledge the
particular working area which will be beneficial for the employee itself and also for the
hospitality in the appropriate manner.
Existing Human Resource Policies from the Hotel Premier Inn
Human resource policies can be defined as a set of standard rules which guides an
organization with respect to different functions that takes place within an organization. It
includes hiring of employees, providing them with training and development programmes, and
recognising and rewarding the efforts put in by the workforce within the enterprise. Similarly,
there are certain policies of HR implemented by the Hotel Premier Inn in order to provide its
workforce with a safe, happy, and healthy working environment. The existing Human resource
policies within the Hotel Premier Inn have been mentioned below:
Anti discrimination policy/ equality policy
The Human Resource Management of the Hotel Premier Inn understands the fact that an
organization needs to contribute to the well being of society by giving in their share towards the
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economic development of the society. Therefore, the Hotel Premier Inn does not discriminates
between any of the employees that works within the organization on the basis of age, disability,
gender, caste, religion, race, nationality or any other basis for that matter and provide them with
equal opportunities (Krammer, 2022). The Hotel Premier Inn wants to make their Hotel a better
place for its employees as well as the customers and provide them with enhanced working
conditions which promotes equality and diversity within the organization. The Hotel Premier Inn
tries to avoid any kind of discrimination that can take place in hotel's employment practices and
the goods and services provided by the hotel. According to the policy og the Hotel, there should
be no discrimination within the employment policies of the hotel and the goods and services
provides to the staff and the customers on the basis of their age, disability, caste, race or any
other matter.
Training and Development policy
The training and development policy of the Hotel Premier Inn states that they provide a
training to the workforce when they intially join the hotel in order familiarize them with the
policies of the hotel, health ans safety policies. The Hotel Premier Inn also provides the
employees with on-the-job trainings in order to train them to complete their assigned
responsibilities within a specified time period. This helps the workforce in developing different
sorts of skills which helps them contributing the growth of the Hotel Premier Inn.
Critical analysis of the Human Resource policies
The anti discrimination policy/ equality policy of the Hotel Premier Inn helps the hotel in
providing the workforce with a positive work environment that influences them to work hard and
contribute to the success of the Hotel Premier Inn. However, the higher the level of diversity
within the Hotel, the complex will be the processes of communication as different people
understand different languages (Saeed, and et.al 2019). The training and development policy of
the Hotel Premier Inn can be used for the purpose of improving the existing skill set of the
workforce which can be a contributor of the growth of the organization. But, the training and
development programmes increase the cost of the Hotel Premier Inn. Accordingly, in the above
mentioned report the two policies has been detailed where the hotel Premium Inn has adopted
these two theories where the employee can get treated equally at the workplace and can be able
to stay at the hospitality for a longer period (Papa, Dezi, Gregori and et.al., 2018). The policy
named anti discrimination where the management has the duty to monitor that at workplace any
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kind of discrimination is not followed and do not harming the workplace environment as well. At
the workplaces, there are many such cases where the gender, religion, age, disability and such
more kinds of discrimination takes place where the employee leads to increase the level of staff
turnover from where the entire hospitality management suffers from lack of employee and does
not able to retain effectively. Mostly, at the workplaces the gender discrimination has been
performed by many organisations which are illegal where it directly impacts the employee
retention and productivity of the organisation. Keeping the appropriate rules and regulation in
regard to anti-discrimination the hotel has mentioned the rules to be followed necessarily from
where they can be able to retain the employee and staff members effectively (Cheng and Hackett,
2021).
Also, the hotel keeps their focus on training and development policy from where they can be
able to recruit and retain the employee in effective manner which will be very beneficial for the
hotel and employee as well. At the time of hiring and recruiting the candidate the management of
the mentioned hotel where they educate the employee in effective manner at the initial stage
from where they can be able to understand the entire working process and job efficiently.
Training will help the employee to enhance their skills and abilities from where they can be able
to put their best efforts and hard work in making the hotel to grow and develop in successful
manner. Along with this, the hotel Premium Inn also keeps their focus on the health and safety
areas of the employee and customers as well where they train their employee to keep the entire
infrastructure clean and safe from where nobody can get harm and can enjoy the hotel services in
appropriate manner.
CONCLUSION
The above report has concluded the importance of the human resource management. The
HR department play important and crucial role in the organisation from where the mentioned
hospitality can be able to obtain the higher success. Human resource management have the duty
to focus on the internal organisation issues from where the hotel can be able grow and develop
successfully by overcoming the issues in appropriate manner. In this report, the human resource
management has the different kinds of roles from recruiting to the payroll systems from where
the employee can get the best and positive working environment and can satisfy the needs and
requirements of the employee. The report has included the three article above which is
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performing the contemporary issues of the HR management with appropriate reflection. Also, it
has contained the valid job description and person specification of the mentioned hospitality.
Along with this, it has provided the brief understanding about the performance management
areas and how it will provide the effective results. At last, it has mentioned the two major
policies of the existing HR management in regard to the mentioned organisation.
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