Human Resource Management Assignment : Chocolate presence

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1 ...........................................................................................................................................3
TASK 1............................................................................................................................................3
A) Purpose and Importance of HRM..........................................................................................3
B) Strength and weakness of Current Selection Process............................................................4
C) Potential improvement methods for the present selection process........................................5
TASK 2............................................................................................................................................6
a) Person specification for receptionist ......................................................................................6
b) Advantage and disadvantage of current advertisement method ............................................7
c) Recommendation for job advertisement.................................................................................9
PART 2 ...........................................................................................................................................9
TASK 3 ...........................................................................................................................................9
a) Microsoft graduate training schemes and internship .............................................................9
b) Flexible working arrangements for staff in Microsoft .........................................................10
c) How Microsoft motivate its workers ...................................................................................11
TASK 4 .........................................................................................................................................12
a) Employee engagements and its importance .........................................................................12
b) Key approaches to engaging the workers ............................................................................13
c) Elements of UK employment legislation .............................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management can be referred as the process of recruitment, selection,
including the hiring of the best workforce in the organization who can contribute effectively in
order op achieve the task of the organization. This human resource department responsible for
creating policing in the organization govern by the government of the country. This assessment
of human resource management is based on the Chocolate presence company, which is rapidly
expanded its business in the North Yorkshire and provide the tailor made chocolate based
greetings and presents across the UK. This report will include the different functions and purpose
of the HRM in given company. Strength and weakness of the current selection method applied
by the company also going to be explained. Benefit of employee relation for both employees and
employers also going to be described in the chocolate presence company. Effectiveness of the
HRM practices in the company will be included and hoe these practices affect and influence the
decision-making of the HR in the company will be explained with the help of this report.
Different employee legislation like health and safety act, equality act and many more will be
included and how these elements affect the decision-making of HR managers in the company
will be defined. Lastly different HRM practices will be defined with the help of this report of
human resource management.
PART 1
TASK 1
HRM practices are adopted by organizations to formulate strategies which will help them in
gaining competitive advantage and increasing the efficiency of the organization through
managing their employees which in turn also increases the productivity.
A) Purpose and Importance of HRM.
Purpose of HRM :- The various purposes of HRM involve Planning, Selection, Training and
development etc. (5 Purposes of the Human Resource Department, 2016).
Planning :- The HRM department of any organization needs to plan in advance regarding the
personnel to be employed and its requirement. Chocolate Presence also requires a plan which is
integrated with employees' goals and organizational goals.
Recruitment :- The basic purpose of HRM is performing recruitment and selection activities for
its employees. Chocolate Presence needs to restructure its recruitment practices recently the

process has proved to become redundant. So the employees need to be hired after careful
evaluation and stricter rules need to be implemented.
Training and Development :- This is another very important purpose of HRM activities and is
necessary in preparing the hired employees to perform their duties. At Chocolate Presence,
employees need proper training as the present operations are proving to lack in certain aspects.
They need to prepare employees to perform present duties and also be able to undertake higher
jobs.
Performance Appraisal :- Regular incentives are given to employees after their performance
evaluation. At Chocolate Presence, the employees are regularly evaluated on the basis of the
work performed by them, and then they are given monetary or non monetary incentives.
Importance of HRM :-
Maintaining Work Life Balance :- At every organization, there should be proper balance
between the employees and the management of the company. At Chocolate Presence; HRM aims
to achieve satisfied employees working with them so that they can enhance the innovation and
provide better services.
Increase employee retention :- HRM practices helps in utilization of all the human resources
available in the organization so that long term objectives can be fulfilled. For this a motivated
employee personnel is necessary. Chocolate Presence adopts various employee appraisal
techniques to reduce the employee turnover.
Attain Sustainability in the market :- HRM is also important as it helps in maintaining a secured
position of the organization in the present market scenario (Chang and Chin, 2018). Chocolate
presence can achieve this only by giving excellent results and wok on the falling quality of some
of its products thus improving both efficiency and effectiveness.
Performance Evaluation :- At Chocolate Presence, the performance of employees is regularly
evaluated so that the deserving employees can be sufficiently rewarded. This also acts as a
motivational process for other employees who consider their colleagues as role models.
B) Strength and weakness of Current Selection Process.
At present, the selection process of Chocolate presence involves clearing of a particular
test originated by them which includes evaluation of English literature and Quantitative
Analysis. Candidates are required to score 50% in this test before they are shortlisted for the
interview process after careful examination of the references provided by them. The current

selection process of Chocolate Presence has both strength and weakness and this can be
described in following points :-
Strengths of the Current selection procedure :-
Strong Evaluation Criteria :- The company at present evaluates both the qualitative and
quantitative aspect of employees before short-listing them. This helps the HR department in
sorting out those individuals who have a good command over their language which ensures no
grammatical errors in their cards ad quantitative skills help in maintaining production process.
Reference :- The current practice of thorough examination of the reference given by the
candidate helps the company in ensuring the genuineness of the candidate and only after they
have proven to be satisfactory, they are shortlisted for interview further. (Armstrong, Landers
and Collmus, 2016)
Weakness of the Current selection procedure :-
Interview Process :- The nature of the interview is informal and that too for a very short
duration of fifteen minutes. This is a very limited time in ascertaining whether the candidate is
suitable for the job that he is required to perform.
Criteria of Job Selection :- The different departments of Chocolate Presence have different
requirements. For e.g. :- a person working in production department does not need to be
proficient in language. Hence, the selection criteria needs to be improvised so that different
departments can hire the personnel as per their requirements.
C) Potential improvement methods for the present selection process.
Since there is increase in the present employee turnover ratio and the number of
employees failing there probationary period is increasing; there is surely something wrong with
the present selection process and it needs to be changed. Chocolate Presence aims to retain the
quality level of its product to the earlier stage and hence it should adopt some major changes in
its selection process so that the objectives can be achieved with efficiency and effectiveness.
(Banks and et.al., 2019)
The potential improvements that can be incorporated are :-
Increased number of levels in the Selection procedure :- The selection procedure should not
be limited to clearing a simple test. Further, the interview time is very short of only 15 minutes
that to informal in nature. The Chocolate Presence company can increase the levels in the
procedure by introducing more rounds. For e.g. :- A brainstorming activity can be included in the

process so that the innovative capability can be evaluated while hiring for the designing
department. Similarly, while hiring for different departments, different evaluation criteria can be
set so that the person hired has the required abilities.
Proper categorization of Job Roles :- Different departments in the Chocolate Presence can
have different selection criteria hiring as per their requirements so that the production department
can give more emphasis on the quantitative aspect and designing department can focus on the
innovative ability of the candidate (Renwick and et.al., 2016). For this, the management should
clearly specify the requirements of the candidates as per their job roles so that the candidates can
evaluate themselves before applying. This will help in lifting the fallen quality standards and also
increase the productivity of Chocolate Presence Company.
TASK 2
a) Person specification for receptionist
Person specification is the written document that help the candidate to identify and match
their qualification and task as to complete the task position offered by the company. It outlines
the qualification, skills, and experience and more personal qualification of the candidate so that
they can process further for the vacant post (Cascio, 2015). This person specification is being
done for the receptionist for the Chocolate presence company, UK.
PERSON SPECIFICATION
Receptionist
Chocolate Presence
Purpose of Job: To provide the professional and welcome experience to the clients and visitors.
Also answer the telephone enquiries.
Qualification Essential Desirable
High school diploma √
Basic computer knowledge √
Skills Essential Desirable
Interpersonal and communication skill √

Time management skills √
Decision making skills √
Knowledge and Experience Essential Desirable
Technical knowledge √
1 years working experience √
Summary:
Prepared by:
Title: Receptionist
For the receptionist post in the Chocolate presence company, person must have diploma
in their high school, must have the computer knowledge so that individual can handle all their
administrative task with the help of computer that provide ease and security to data of the
company. Apart from this, to give the best welcoming experience to their clients and visitors
must have the excellent vocal communication skill and to handle and answer all the enquiry must
have the telephone handle skill. Lastly to handle number of task at a time should have multi
tasking ability in the individual who will apply for the receptionist post in the Chocolate
presence company.
b) Advantage and disadvantage of current advertisement method
Internal recruitment can be referred as to attract number of candidate within the
organization or hire the people within the organization internally. Whereas external recruitment
methods are those which is being applied to attract large pool of candidate from outside the
company, that bring new creative ideas and talent with themselves.
For the internal recruitment chocolate presence company use the circulation of the job
vacancies internally within the organization to hire the people within the chocolate presence
organization (Cascio, 2015). There are many advantages and disadvantages of the internal
methods that are being applied by the Chocolate presence company. These are:

Advantages
 As to hire the candidate from within the organization, it will be helpful for the chocolate
presence company. As internal employees knows about the company very they can
understand the role and policies of the company effectively and can contribute
accordingly (Noe and et.al., 2015).
 Management of the company can trust their employees for the vacant post, as there are
many posts in the company like for designing, packaging, finance and marketing, if
management hire the candidate from the organization, than employees can handle all
responsibilities easily as they know all the problems of the company and make new
policies as according to the problem to solve them.
disadvantage
 One of the biggest disadvantage of this internal method of job circulation within the
organization is that, it blocks the entry of the new talent in the organization. New talent
brings new, creative, innovative ideas with them that will help the Chocolate presence
company to attract more number of clients and customers with their products.
 Another disadvantage of the internal job circulation is that if management have the right
and talented skill like for the designing, packaging the chocolate based gifts, the company
do not have to suffer from quality of their products, if they hire the internal employees
company can not make any improvements.
External method
For the external method Chocolate presence, post the job advertisement on the external
wall of the main entrance of the company. This has advantages and disadvantages as well.
Advantages
 One of the advantage of this external job advertisement is that, chocolate presence
company can hire the new pool of talent that have creativity, understanding of the current
market trends, so that they can help to increase the quality of the products as according to
the market.
 Another advantage is that new employees from the external side, can make new policies
as according to make improvement, they play fair job role as they do not have any
personal connection in the organization. This will help the company to attract and
increase more customers and profit.

Disadvantage
 One of the disadvantage is that, new employee do not aware from the company policies,
rules and regulations, to make aware and to get trained management have to conduct
training program for them, this may be expensive, as company already summer from the
loss and quality of products.
 Another disadvantage is that, if they have different cultural background and
communication, then they may spoil the environment of the organization and
management can be distracted.
c) Recommendation for job advertisement
Management of the chocolate presence company can improve their internal and external
job advertisement. They could apply the promotional technique in their organization to promote
internally on the basis of their performance. So that management can make policies and give
them responsibilities to them to make improvement in their quality of the products. As they
know all the crises, problem of the chocolate company, then promoted employee can make
improvement and make policies by taking up responsibilities of their job role.
Another advertisement method that management of the Chocolate presence can apply is
that, company can post their vacant post on the job portals and social media rather than to post
advertisement on the outside wall of the company (Sparrow, Brewster and Chung, 2016). As
because nobody frequently roaming around the company, company will not get enough
candidates. So that they can post the job on the social media and job portals, which is being
frequently used by the number of people in the country, this only help the company management
to attract the candidates from the UK but also from the other country as well. This will help the
Chocolate presence company to get the best employee around the glob who can help to increase
its product quality as according to the market trend and choice of the customers and clients. Like
to give creative ideas for designing the gifts, and chocolates as per the specialized order of their
clients.

PART 2
TASK 3
a) Microsoft graduate training schemes and internship
Microsoft provide the different graduate training scheme and internship program to the
students. They offer the number of programs that help to empower the students. This variety of
programs are provided with having the mission to empower each and every individual and
organization to grow more and achieve more (Banfield, Kay and Royles, 2018). They believe to
work with passionate, motivated and innovating people that also believe to change the globe.
Microsoft provides the Microsoft Aspire experience program, this is on boarding
experience program which is being designed to empower and develop the people who join this
program after graduation from under graduate and MBA programs (Reiche and et.al., 2016).
They offer the different programs for different field such as IT, Marketing, operations, services,
sales and opportunities for the MBA as well. They provide the internship programs for the
Bachelor's, Master's, MBA and PhD programs, with the help of this internship they give the
opportunities to learn and grow more.
These training and internship program have the advantages and disadvantages for both employee
and Microsoft company.
Advantages
 One of the strong advantage of this graduate training scheme is that, it helps to empower
each and every individual in the world who can create the things to change the world.
This helps both company and individual as, if individual gets skilled and learn more they
can contribute in the company as well to achieve its target and grow more (Students and
graduates, 2019).
 Another advantage is that after having the training and internship program from, the
Microsoft individuals can get the best job and can make their career in any multinational
company, this scheme also give benefits to t he company as well, that they will increase
the brand image and and promote this training and internship program by Microsoft.
Disadvantages
 Major disadvantage of this program is that, it consumes lot of money to conduct such
type of graduation training and internship program (John and Taylor, 2016).

 Another disadvantage is that if individual who come to attend this type of the training and
internship program and not give attention, then the precious time of the Microsoft
management will get spoiled which they can utilize in some other activities and
operations.
b) Flexible working arrangements for staff in Microsoft
Microsoft provide different world-class benefits to their employees and help their
employees and family to life their life well. They offer the competitive pay, rewards, bonus and
stock rewards on the basis of their performance of the individual that help their employees to live
their life healthy and happily. In this, flexible working hours is one of the benefit that is being
offered by the Microsoft company (Nankervis and et.al., 2016).
Company provide the 15 pain holiday day for their employees to go on family holiday
and can enjoy their easily also give them enough time to their family and friends. Company also
provide the 10 paid sick leaves, 10 paid US holiday and 2 personal day every year. This helps the
employees to get their mind fresh from the any work load. Also provide the flexible working
schedules, in order to accommodate the family needs. These kinds of the benefit help the
company and employees to work efficiently and effectively ion order to achieve the target of the
company.
Another benefits in flexible working scheduled is that, provide the parental leave, female
employee can take 20 weeks off and can take 12 weeks off for the new parents. Also provide the
four week off to take care of their family member at time of the serious health concern. Provide
safe and reliable child care, also most importantly provide the financing process through college
coach program. This flexible working hour have advantages and disadvantage as well.
Advantages
 This flexible working program give the benefits to the employees and the Microsoft
company, as this flexible working schedule employee can fulfil the need and can care the
serious health conditions, so that employees do not have to be argued with their upper
management and environment of the company remain positive and happy.
 Another advantage is that, this flexibility and leaves help the Microsoft company to
remain and retain their employees in the organization. This also give benefits to the
employees that they get motivate and give their full potential in accomplishing the target
of Microsoft (Stone and Deadrick, 2015).

Disadvantages
 One of the disadvantage of this flexible working hour is that, employees may miss use of
this flexibility provided by the company. They do not work effectively and always may
take the leaves with false reasons. This will affect the productivity and efficiency of the
Microsoft company and affect the market image of the company as well.
c) How Microsoft motivate its workers
There are number of ways that Microsoft provide to their employees and candidate that
join the Microsoft company. These are:
Do what you love — Microsoft company provide the support to their employees in order to
follow their passion. In this management and leaders of the company try to know what excite the
most to the employees, so that they can help their employees accordingly to build the career of
the employees. This support from the company motivate their employees (Do what you love,
2019).
Map your own future — Leaders and management of the Microsoft company build the relation
with the employees, and try to know where they want to go in the future, and they are still
exploring the way, then company help their employee to find the best way for them to make their
future, this motivates the employees to keep with the company and do well (Maring and Ahmed,
2018).
Apart from this company also help to create and build the skills by effective training and
development program to impact the world and also support them to enhance their personality,
not force them to change the personality of the employees rather than help to like the way they
are. In this Hezberg's two factor theory help their employees to be motivated and do well. This
include the motivator factor and Hygiene factor.
 Motivator factors like, achievements, recognitions, responsibilities, growth and many
more factors that the Microsoft company also applied in their organization in order to
motivate their employees to work well and harder.
 Hygiene factors like company policies, work conditions, salary, security etc. are help to
motivate the employees. As Microsoft provide the flexible working hours to their
employees that help them to be work accordingly with satisfaction.
In this way, Hezberg theory help to motivate the employees of Microsoft.

TASK 4
a) Employee engagements and its importance
Employee engagements refers the involvement of the company's employees in all the
activities of the organization and active participation to complete the gaols of the organisation. In
this way, Microsoft company organise the Employment engagement summit around the globe. In
this summit, different leaders from the six companies, share their lesson, experience, practices to
others. This employment engagement is being increased through the communication in their
organisation. This engagement by the company helps a lot to the employee of the Microsoft and
company as well. Such as:
 Employees of the Microsoft get the chance to meet with leaders of the different
companies. They helps the employees by sharing their practices, lessons and experiences
with others. This helped the employees of the Microsoft to learn more and enhance their
skill by engagement summit (Rogoz, 2018).
 This engagement of the employee also help the company as well, when employees work
together in a team, then the work would be done effectively and within the time.
b) Key approaches to engaging the workers
There are different approaches that the Microsoft company apply in their organization in
order to get employee engagement in the organization. This engagement helps the company to
build strong relation in the organization and create the healthy environment that influence the
employees to work done effectively with collaboration. Different approaches applied by the
Microsoft are:
Leadership and clarity of purpose — Microsoft builds an ongoing two-way connection
between the leadership and employees of the company. Leaders of the company provide the clear
understanding of the purpose and objective of the company in front of their employees.
Continuously communicate about the mission, target and vision of the company get engaged
with the employee. This also helps the company to sustain their employee engagement in the
company to accomplish all the task and target.
Open communication — Communicate with their employees about the organization its
announcements, policies, and procedures helps the employees to get engaged with each other and

in all then activities. This open communication helps to create the community in the organization
that helps to solve the problem of the organization and their employees.
c) Elements of UK employment legislation
There are different UK employment legislation, that every company has to be applied in
their organization which are governed by the government of the country. These legislations also
affect the decision-making of the HR in Microsoft as well (Indezine, 2017).
Fair labour standard Act – This fair labour standard is related to the equal pay, wages, over
time pay, bonus etc. this law help and affect the human resource management of the Microsoft to
set and plan the salary, wages and reward system of the company for the employee's set criteria
on according to this law. If it does not give equal salary and wages according to job role, this will
affect and influence the HRM and the whole company to reduce market value.
Civil right Act — This right is governed with the region, national citizen of the employees. And
HRM of Microsoft, have to maintain their strategies that no discrimination will be placed in
organization and also in recruitment. It influences their decision that they have to teat equally.
The age discrimination in employment Act — This act influence the decision of the HRM of
Microsoft, that they have to make and set age criteria, like the employees and applicants who are
over age of 40, protect them against from the any discrimination (Jamtgaard, 2017).
CONCLUSION
From the above assessment it has been concluded that, Chocolate presence company's
human resource management have different functions and purpose that helps the organization to
solve its current problem of the low quality products. It also been concluded that Chocolates
presence company has the weak internal and external advertisement method that can apply
different methods as well. It has been summarized that Microsoft company provide the graduate
training and internship program and provide the flexible working condition that help their
employees and company to increase the trust and efficiency of both. Microsoft also provide the
different motivational programs and support to motivate their employees. From the employee
engagements in the Microsoft company help them to work effectively and can increase their
profit share in the market by achieving the goals.

REFERENCES
Books and Journals
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training, and performance management: Game-thinking in human resource management.
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Banfield, P., Kay, R. and Royles, D., 2018. Introduction to human resource management.
Oxford University Press.
Banks, G.C. and et.al., 2019. Strategic recruitment across borders: An investigation of
multinational enterprises. Journal of Management. 45(2). pp.476-509.
Cascio, W.F., 2015. Managing human resources. McGraw-Hill.
Chang, E. and Chin, H., 2018. Signaling or experiencing: Commitment HRM effects on
recruitment and employees' online ratings. Journal of Business Research. 84. pp.175-185.
Indezine, S., 2017. Presentation Summit and Presentation Guild: Match Made in Heaven?|
Presentation Industry Happenings.
Jamtgaard, M., 2017. Stores turn vision analytics into sales. Imaging and Machine Vision
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John, R. and Taylor, B., 2016. Human resource management.
Maring, E.F. and Ahmed, N., 2018. Identifying distinctions between undergraduate and graduate
global health programs. Journal of Global Health Reports.
Nankervis and et.al., 2016. Human resource management: strategy and practice. Cengage AU.
Noe and et.al., 2015. Human resources management. Instructor, 2015.
Reiche and et.al., 2016. Readings and cases in international human resource management.
Taylor & Francis.
Renwick, D.W., and et.al., 2016. Contemporary developments in Green (environmental) HRM
scholarship.
Rogoz, J., 2018. INVESTING IN INTERNS: Companies can create internship programs that
help shape the future of management accounting. Strategic Finance. 100(1). pp.19-21.
Sparrow, P., Brewster, C. and Chung, C., 2016. Globalizing human resource management.
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Stone, D.L. and Deadrick, D.L., 2015. Challenges and opportunities affecting the future of
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