Human Resource Management Practices at Hilton Hotel, UK

HUMAN RESOURCE MANAGEMENT
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Table of Contents
Introduction....................................................................................................................................................3
Main body......................................................................................................................................................4
Conclusion...................................................................................................................................................18
Reference List..............................................................................................................................................19
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Introduction
There is no doubt that the functions and practices of HRM hold very high relevance in any organisation.
The HR managers are the ones who are tasked with the responsibility of hiring new employees to fill up
vacancies, thereby resourcing the organisation. Not only that, but the HR is also responsible for many
other crucial functions that determine the success of an enterprise. This study shall explore the HRM
practices and their relevance with respect to the Hilton Hotel, UK. The practices and approaches of the
HRM executives shall be analysed and shall be applied in a practical work scenario.
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Main body
1. Explain the purpose and the functions of HRM, applicable to workforce planning and resourcing
an organisation.
Hilton Hotels and Resorts founded in 1919 operates within the hospitality industry and is headquartered
at McLean, USA. The brand operates in 118 countries, including the UK where there are around 76 hotels
(hilton.com, 2020). The mission statement of the brand is to become the most hospitable firm in the
world by creating earnest experiences for guests, profitable opportunities for the workers and high value
for stakeholders and owners. The purpose is to create a lasting and positive impact in the communities.
The business objectives of Hilton Hotel, UK is to make profits by selling premium quality services such
as room service, meals and even expanding the business to target potential markets.
As said by Michael (2019), the core meaning of HRM is to manage the human resources – employees –
extracting the best of their potentialities while meeting their needs and expectations. The scope is vast as
HRM is responsible for hiring and training new recruits, managing their performance and looking after
their needs and concerns (Bratton and Gold, 2017). It generally has a pervasive nature, as it is present in
every organisation. The purpose of HRM is to ensure that the right employee is selected for the right job.
Therefore, in order to achieve the same, they perform the following functions:
 People Resourcing – The HRM is entrusted with the task of hiring the right people for the firm.
Hilton Hotel makes ensures that the right individuals are employed who can aid the brand to
fulfil its business objectives.
 Managing Performance – The HRM has to ensure that the performance of the employees is up
to the mark and they are able to meet their daily targets and goals. At Hilton Hotel, the HR
managers conduct regular appraisals to ensure that the performance of the hotel staff is of the
highest quality.
 Managing reward – The HR managers provide rewards and incentives to the best performing
employees in order to keep them motivated (Antoni et al., 2017). Hilton Hotel staffs are also
provided with attractive rewards such as bonuses, salary hikes, and paid vacations to encourage
them to continue putting their best efforts.
 HR development – The HRM has the responsibility to make sure that the employees are
adequately trained in order to handle the pressures and demands of their jobs. At Hilton Hotel,
both new and existing employees are provided with training workshops and seminars so that they
are up-to-date with the skills and knowledge required for performing their job.
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