Human Resource Development Assignment - HILTON hotel

HUMAN RESOURCE
DEVELOPMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Analysing the role and purpose of Human Resource management in Hilton Hotel ...........1
M1 Identifying the objectives of human resource management and it's contribution towards
achievement of goals ..................................................................................................................2
D1 Strategies or policies that are essential for the improvement of hotel staff performance ....3
1.2 Examining human resource plan for analysing demand and supply of manpower...............3
TASK 2............................................................................................................................................4
2.1 Assessment of current state of employment relations in hospitality sector..........................4
2.2 Effects of employment law on the HRM in Hilton hotel......................................................5
TASK 3............................................................................................................................................6
3.1 Discussion about job description and the person's specifications.........................................6
3.2 Comparison of selection process of different services industries businesses ......................7

INTRODUCTION
Human resource management plays an integral part in present business times, as it is
responsible for the fulfilling the need of workforce and also managing them. Human resource
management engages in recruiting, hiring, deploying and managing the workforce or the
employees of the organisation. Workforce or employees are termed as the human capital of the
organisation, so it is essential to make effective and efficient use of the employees, providing
them safety, reducing risk and then maximising return on investment. In present business
scenario the term HRM roles spreading by the organisation as widespread adoption by large and
medium size companies and other organisations of software ton manage many HR functions.
This report defines the role of the HRM, also examine it's importance in present business
organisations like HILTON hotel. Moreover, the objectives and goals of human resource
management as well as how the management is beneficial in achievement of organisational
goals. Besides this, the report also pertain the policies and strategies which are used to improve
the organisational staff performance.
MAIN BODY
TASK 1
1.1 Analysing the role and purpose of Human Resource management in Hilton Hotel
The HRM pertain the recruitment, selection, training and development of the Human
capital of the organisation and it performs the roles mainly associated with the workforce and
performance appraisal or analysation of the employees. HRM performs the significant role in
managing the hotels like Hilton. The importance of HRM are as follows.
Recruitment and selection: The main function of HRM is the recruitment of right
person at a right place and right time. The HRM is responsible for the selection of skilled person
in Hilton hotel or in any other organisation. The HR manager designs the plans and strategies for
hiring the right kind of people. The main task is associated with the recruitment involves
formulating the obligations of an employee and scope of task assigned to them.
Performance Appraisal: HRM enhances the employees working in Hilton Hotel or any
other organisation, to work with their full potential and ensuring the suggestions about their
working performance in order to improve their workings. The staff members of the hotel
communicates with the HR team or managers from time to time and provides all necessary
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information about their working performances. It is beneficial for them to to works according
their working criteria it helps them in execute the goals with best possible efforts.
Maintaining working atmosphere: The integral aspect of the HRM in an organisation,
the performance of any individual staff member of hotel or any other organisation, depends on
the working environment or work culture that presents at workplace. The good working
conditions is the main requirement of each employee of the organisation. A good working
environment is one of the benefits that is the requirement of each employee and is the
responsibility of the HR team.
Managing disputes: In an organisation or a hotel there are so many issues involves that
may leads to disputes between employers and employees, but these conflicts are inevitable for
understanding the coordination among the working teams. The Human resource team acts as
mediator or consultant for the settlement of these issues. HR listens the grievances of the
employees after that the HR provides the appropriate solutions to settle the issues. Therefore, the
HRM is important for the sort of the issues occurs in an hotel or an organisation.
Developing the public relations: It is the another responsibility of the HRM, to build
the good relations with public. In order to make good public relations for the benefit of the hotel
like Hilton or for any organisation, the HR team organises business meetings, seminars and
several official meetings or gatherings on behalf of the hotel or the organisation in order to build
the good public relations with other business sector.
The organisational body or hotel without the proper setup may suffers from the serious
issues while managing the daily business operations only because of this reason, the hotels and
companies put lot of money as well as efforts for acquiring the strong and effective HRM team.
M1 Identifying the objectives of human resource management and it's contribution towards
achievement of goals
HRM is the integral part of the organisation and it has some objectives for the betterment
of the organisation and for the accomplishment of desired goals of the organisations or Hilton
hotel. Some of its objectives are as follows.
 Organisational objectives: HRM is crucial to gain the effectiveness and the efficiency
for the betterment of the organisations. In case of Hilton hotel, the effectiveness and
efficiency gained by the help of the HRM, as HRM acquires the right person for the right
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