Human Resource Management Report

This report analyzes the role of Human Resource Management in Next Plc, a leading multinational clothing, footwear, and home products retailer. It examines key HR functions, including recruitment, planning, selection, training, and employee relations, and their impact on business objectives. The report also includes a case study demonstrating the application of HR practices in a real-world scenario.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1..............................................................................................................................................1
2..............................................................................................................................................2
3..............................................................................................................................................3
4..............................................................................................................................................4
TASK 2............................................................................................................................................5
1..............................................................................................................................................5
2..............................................................................................................................................7
3..............................................................................................................................................7
4..............................................................................................................................................8
5..............................................................................................................................................9
6..............................................................................................................................................9
7............................................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
In all firm effective human management of resource plays crucial role. This is usually
related with the procedures of hiring, training and managing the staff in organisation. The main
aim of HRM is to maximise enterprise productivity through optimising HR as well as acquiring
its support in accomplishing goals (AL ARISS, CERDIN. and BREWSTER, 2016). This report
is based on Next Plc which is a leading multinational clothing, footwear and home products
retailer. The company's headquarters is at Leicester, United Kingdom. The prime objective of
this report is to explain regarding organisation's prime mission as well as its objectives.
Furthermore, key responsibilities as well as role of human resources management usually
involves recruitment, planning, selection and several other factors. Preparation of job description
as well as preparatory notes for interview and template of Job offer letter. Moreover,
effectiveness of employee relation as well as employee engagement are usually very necessary in
order to achieve desired business objective therefore details of which are covered under this
report. Also, evaluation of employee relations and employment legislation are also mentioned in
this report.
TASK 1
1.
Next Plc is a fastest growing retailer based under British. The company primarily deals in
selling wide variety of goods which includes home based products, clothing, accessories,
footwear and several other products.
British retailer which deals in clothing, home products, accessories and footwear. It segment
involves Next RETAIL having chain of more than 500 stores in Eire and UK. They are serving
their products in approx 70 countries.
Mission:
“Main mission of Next plc is to become a retailer of prime choice under United Kingdom
and provide the company's final customers with high quality of goods and services”
Purpose:
1

The prime purpose of Next Plc is to offer beautiful designed, fashionable quality cloth
and home ware products which are well made and facilitates outstanding value to meet
consumers demand.
Business objectives:
“To provide standard quality fashionable clothing accessories as well as furnishings for
effective price”.
2.
Human Resource functions usually helps in encouraging the overall staff performance
and motivates in achieving desired business objective within a specified time period. (Denhardt
And et.al., 2018). The main aim of this function is to aids firm for delivering its strategy and
targets by managing individuals and performance. Few purpose are mentioned below:
 Internal staff involvement: Within firm, the functions of HRM is to enhance the
employees productivity and improve its criteria of works. Therefore, the leader of Next
Plc basically needs to make effective plans as well as strategies for its workers in order to
improve employees overall performance.
 Cultural Sensitivity: This basically involves a set of skills that let HR to know about
staff who are from various culture backgrounds. This enables manager of Next Plc
functions effectually into other culture as well as decrease cultural barriers within
professional and their workers.
HRM Functions: Recruitment and Selection: In firm, this is refers as a crucial function of HRM as it aids
manger of Next Plc to recruit as well as choose proficient candidates for vacant post.
Hence, it also, help them in accomplishing their objective in appropriate way.
 Managing employees relations: In organisation, staff considered as a success pillars.
Hence, this is essential task for Next Plc manager is to maintain workers relationship in
efficacious way fro reducing disputes as well as misunderstanding between employees.
Key role and responsibilities:
Now a days, in whole company HR manager plays significant role. They assistance to
develop implementing plans and manage individual in organisation. Thus, prime responsibilities
as well as role of Next plc HR manager includes the aspects mentioned below:
2

 Maintaining the culture of work for its employees, efficacious relationship among
employers aim at encouraging them to perform effectually for achieving the desired
business goals.
 Arranging multiple training programmes for their existing and newly joined staff so that
they know about its role and duties and perform efficiently (Do, Yeh. and Madsen, 2016).
3.
There exist wide range of approaches which are applicable for training as development of
the company's prospect employees. Next Plc manager in order to resources talent within firm.
All that approaches are as follows:
Work force planning:
It is the procedures that is utilise to match the requirement of department in organisation
as well as setting up the process of recruitment in appropriate way. Its is useful for Next Plc to
fill up the vacancy position keeping in mind requirements of skills that are be performed at
workplace.
 Situational approach: This is considered as a one time approach which determine
manager of Next Plc to recruit staff that can execute and carry out enterprise challenges.
Recruitment and selection:
Recruitment is considered as a procedures where applicants get influenced with various
sites so that it can apply for the vacant position (Farnia and Nafukho, 2016). Selection is the
method through that organisation can chose proficient candidates from various applicants.
Hence, approach which are used by Next plc are mentioned below:
 Internal and external approach: This approach usually assist the manager of Next Plc to
identify proficient individuals for place from inner so that they can retain effective the
lost employees. The significant strength of particular approach is to get talented
employees. External approach, under the manager of Next plc usually chose employees
from outside firm for selecting effective force that effectively facilitate good outcome for
company's future success which is a strength for organisation. This is costly and time
consuming.
Training and Development:
3

This is an important functions which are to be extensively performed by Next Plc
manager as it primarily aims at developing group knowledge as well as skills in order to enhance
the level of firm (Katou, 2016). Hence, approach that is use by organisation:
 Proactive approach: This is used by Next Plc to highlight that manager have to adopt
various measures in regard to training so that it can maximise the whole organisation
performance level. Moreover, it also describe that HR should adopt several method in
order to focus on requirements through facilitating them training as an outcome overall
employees knows the system and frameworks which changes due the enhancement in
technology
Performance management: This is considered as a manner wherein the human resource
manager is accountability for developing situation which aims at enhancing the employees
potential and drive them to work efficaciously. Next Plc manager use the approach is given
below:
 Total Quality approach: It is an approach which focused on observing staff performance
and provides needed feedbacks to them for improving their performance. It aids
employees to maintain quality of the performance.
Reward System: It refers as a process of neural framework which primarily aims at providing
bonus, compensation as well as several other aspects. Therefore, approach used through Next Plc
are described below:
 Total reward approach: This particular approach is based on providing rewards to the
employees at work with respect to their overall performance. This is usually based on
gift cards, bonuses and several others. This all is done on the basis of work performance.
Moreover, it enable employees to perform their allocated work with effectively.
4.
Next Plc is the leading clothing, home products, footwear etc. retailer. On assumption
basis, it is stated that staff turnover is maximising day by day in respective firm as they consider
their workers as a machine who complete the work on specified time. Firm does not gives any
kinds of rewards to its staff due to which they drive towards workers dissatisfaction. Hence, in
order to overcome from this issues Next Plc manager applied some HR practices that will be
beneficial for staff is mentioned below:
Reward System:
4

This HR practice is applied through Next Plc so that they can minimise staff turnover as
in this firm it is the major reason for maximising staff turnover. Thus, it is opt through HR
manager while utilising both monetary and non monetary procedures. Monetary benefits includes
bonus, compensation and so on (KINGI, 2015). But non monetary benefits involves appreciation,
gift cards, voucher etc. hence, such practice aids firm to decrease staff turnover level as well as
also advantageous for workers as this will aids in inspiring staff to give their best for
accomplishing personal and firm's goals. Moreover, it will outcome in enhancing their profit
ratio.
TASK 2
1.
It is the responsibility of HR manager of NEXT PLC to develop and execute policies for
acquiring best manpower at organisation. This includes hiring of employees, planning job role
and providing training and development. Out of many application, the best one is recruited
through external source process (Long, 2018). For instance, hiring candidate for marketing
department at manager post requires the following prescribed documents. They are as follows:
JOB DESCRIPTION
Organisation Name: NEXT Plc
Post: Manager
Department: Marketing Department
Roles and Responsibilities
 To formulate policies related to new launching of product or services at marketplace.
 To identify trends of market and requirements of customers for developing innovation in
their products and services
 Able to cooperate and coordinate with team members
 To determine competitors strategies and make implement in organisation by innovating
it.
Required Qualification
Graduation Degree from recognised university
MBA Degree in marketing field
5

Experience required
More than 3 years in respective field
PERSON SPECIFICATION
Name:
E-Mail:
Contact:
Objective: To improve and enhance my skills and abilities in order to achieve goal and
objectives of industry.
Qualification:
Class University/ Board Grade Passing Year
12th Class XYZ School 72.00% 2013
Graduation in
Commerce
ABC College 77.00% 2016
MBA( in Marketing) DEF University A+ 2018
Experience:
3 years of working experience in marketing department
Roles and Responsibilities:
 Conducting different marketing advertising for new products.
 Coordinating with group members for launching of new products.
Personal Skills:
 Marketing skill
 Team management abilities
Declaration:
I hereby declare that all above provided information is correct as per my knowledge.
6

2.
Candidate Name:
Panel Number:
Essential Criteria
Educated to degree level or equivalent
Notes
Great in communication skills
Effective analytical skills with ability to lead,
manage modification and develop group.
Good organisational skills with the ability to
prioritise and assign the responsibility
efficaciously.
Able to influence and convince a large number
of people.
Selection criteria:
For judging the skills of selected applicants, HR manager of Next Plc utilises interview
process. For this, it have to prepare appropriate questions for the manager position few relevant
questions are mentioned below:
 Tell me about yourself in brief.
 Which are your qualities which makes you different and eligible among others for given
post?
 What are your strength and weaknesses?
3.
This is considered as a letter that is provided by HR manager to their candidates
highlighting that they are selected for the job (Mosier and Skitka, 2018). As Next Plc HR
manager conducted the interview and those who are selected for the post are given the offer
letter.
OFFER LETTER
7

Date:
Name:
Address:
Dear candidates,
I am pleased to inform you that, you are being chosen for the position that you has applied for
in Next Plc firm. Yours date of joining will be from 20 th May, 2019 with salary of 250 pounds
additional bonus and incentives will be provided as per their level of performance. Therefore, at
the time of joining you have to bring your original document with their photocopy.
We hope that you will accept our job offer letter as well as please inform us in 3 days about
joining.
Sincerely,
Human Resource manager
Next Plc.
4.
As Human resource management is an essential purpose of all firm that helps in brining
and optimising talent of the staff, for attainment firm's success. HRM is considered as formal
systems invent for management of employees in company. HRM major responsibilities is
staffing, employee compensation or benefits, or designing work. For Next Plc company the basic
objective of human resources is to acquire, create, develop and retain workforce that helps in
maximizing productivity and profit of organisation.
Updating skills and abilities of employees:
HRM activities majorly deals with training and development to employee of organisation.
Training helps employee to increase their performance by upgrading their ability and capabilities
(Mukkelli, 2015). This will help Next Plc to enhance performance of their employees and hold
strong position within industry.
Accomplishment of prior goals
Achieving organisation objectives and aims depends largely upon employees attitude and
behaviours. This function can be aid to Next Plc by formulating strategies that focus on
recruiting and retaining and providing positive work situation. This will motivate respective
company staff members to obtain organisation goals.
8

5.
In all organization, this is essentials for human resource management to keep efficacious
relation within employees and employer.
Employee relation: This can be refer as a process which is utilise management for developing
effective relationship with its employees. Approaches that are applied through Next Plc manager
to know about effectiveness of their relation is: Sociological Approach: It is particular approach which describe about that employee
members which are from various culture, backgrounds etc. All of these create issues and
problems in work area (Poelland van der Krogt, 2017). For instance, manager of this
company needs to upgrade work behaviour for developing effective relations with it
employees.
 Effectiveness: This is an important elements into work place. By building effectual
relationship with employee members then Next Plc manager can achieve goals. For
instance, it have to formulate few policies such as work flexibility in respect of timings
and so on.
Employee Engagement: This can be refers as a process which leads to involving employees into
different functions of company. By this workers will feel valuable and more concentrated
towards organisational objectives. Hence, its approach and effectiveness are as follows: Motivational approach: This is very important approach of employee engagement. It
provides aids to manager of Next Plc company in order to maintain coordination among
workers so that it can usages their skilfulness for attaining its objectives. Staff get
motivated through accomplishing its requirements. An appropriate leadership style can be
used through Next Plc manager to engage workers in regular work.
 Effectiveness: This is helpful for Next Plc manager to minimise wastage functions from
task that enhance motivation levels of employees. It help them to develop strategic
decisions for attaining profitability and to cope up with financial condition as well as
other difficulties in organization.
6.
Employment legislation is considered as the regulations according to which company
should perform its activities and that laws effects the decision-making of human resources
management that are explained:
9

Equal Pay Act, 1970:
As per to this particular act, Next Plc manager must provide equal pay to whole
employees working in company there should not be any kinds of biasses. Moreover, human
resource needs to view that equal pay is being given to male and female both as per its level of
performance (Roh and Kim, 2016). Hence, consequently HR manager should make decision and
formulate policies in order to inspire staff. Also, all of them are treated evenly in context of
bonus, incentives and so on. This will aids in building positive environment in company.
Sex discrimination Act, 1975:
It is the act that was passed through government of UK so that any types of
discrimination can not take place between staff. According to it, HR decision making get
influenced, mostly while enforcing reward system as well as hiring workers. HR manager do not
has to discriminate employees as per their age, marital status, sex and so on. All staff either male
or female have to be treated equally. Hence, while considering this Next Plc manager should
formulate policies that will also outcomes in developing positive environment.
7.
In company, law related to employment a important function in taking decision and meet
organisational objectives at specify time. A strategic decisions is formulated by developing
appropriate plan of action by examining market trends (Rose, 2016.). Manager of Next Plc
manager needs to manage and measure work for beneficial of organisation by attaining profitable
results. It will useful fro manager to develop optimistic environment for their employees in order
to make they feel comfortable and completed task with full capabilities. Manager are complying
structure of employees rule and regulations that are proceed by government like sex
determination, equal pat act. Hence any type of discrimination do not occurs within employees in
context of gender, religion and so on. Whole workers are to be treated equally as per their role
and position in work area.
Through efficacious employment legislation or employee relation Next Plc manager can
encourage their employees in appropriate way. This will assists them to develop strategic or
effective judgements can be advantageous for organisation and individual. So, this will leads to
minimise its productivity and revenues of its organisation operations and functions as well as
attain its objectives in proper way to accomplish sustainability into high competitive market
place.
10

CONCLUSION
As per the above assessment it have been analysed that for managing work area and
obtained talented staff, HR managers have to perform several activities. This involves
recruitment, training and development and many more. Moreover, in order to recruit employees
and facilitates them job satisfaction, they has to considered all legislation regarding job
employment. It will aids in obviating discrimination as well as giving positive work environment
to staff. Also, firm's manager should make multiple human resource policies in order to enhance
productivity and acquire high commitment of workers for accomplishing business mission and
objectives.
11

12