Role and Purpose of Human Resource Management in a Service Industry

This presentation discusses the role and purpose of Human Resource Management in a selected service industry, specifically focusing on Hilton hotel. It analyzes the importance of employee satisfaction, development, team building, and effective leadership. It also justifies a human resource plan based on supply chain and demand analysis. Additionally, it assesses the current state of employment relations in the service industry and discusses how employment law affects the management of human resources in a hospitality organization. The presentation concludes with the importance of complying with employment laws for success in the new channel of Papua New Guinea.

Human Resource
Management

Introduction
Integrating employment range of practices and policies are required
along with the organizations corporate strategy. It is key responsibility
of the human resource manager to ensure that the employees’ rights
are valued in right manner. Managers also responsible for enduring
effective skills are employed to achieve organizations objective.

Analyse the role and purpose of Human Resource
Management in a selected service industry
Purpose of human resource management in Hilton
hotel:
employee satisfaction
employee development
team building
reducing workplace conflicts
managing groups
effective leadership
managing changes and making good communications

Role of human resource management in Hilton hotel:
Participation in the planning along with
development
Job analysis
Recruits and compensates managers
Maintain relation among employees
Provide training

1.2 Justify a human resource plan based on an analysis of supply chain
and demand for a selected service industry business.
Supply analysis:
oSkill inventories:
oLabor market
Demand analysis:
oSales projection:
oSimulations:
oManagerial Estimates:

2.1 Assess the current state of employment relations in a selected
service industry
Employment in the hospitality sector
Working condition of the youth
employees:
Undeclared work:
Trade Union:
Grievances

2.2 Discuss how employment law affects the management of human
resources in a hospitality organization of your choice.
Employment Relations Act 2004
General Data Protection
Regulation 2018
The Equality Act 2010
the Work and Families Act 2006.

Conclusion
From the above analysis it can be concluded that Human resource
management has crucial role in dealing with the employees in an
organisation. The Hilton hotel must need to comply with the all
employment laws in order to gain desired success in its new channel
Papua New Guiana.

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