human resources management

A job advertisement for a customer service
manager at Tesco
It is the responsibility of customer service manager to satisfy the
need of the customer, with an aim to provide the best in class service
throughout the organization the individual work for.

Job advertisement
Responsibilities Provide help to customer for understanding product
and services of the organization.
Issuing refunds and compensation to the customers
Communicate courteously to customers through
telephone, face to face, email etc.
Investigate and helps in solving customers problems
(Mondy and Martocchio, 2016).
Salary Salary for trainee would fall between Euro 10,000 to
15,000.
Salaries for experienced customer service manager
will fall between Euro 20,000 to 30,000
Working hours The working hours would be from 9 am to 5 pm,

A job analysation from which job description and
person specification
The job analysation and person description of the job for customer service manager is the manager
must be capable of satisfying the needs of the customer. It is the role of the manager to provide the
superb customer service by appropriately leading and motivating the customer service team. More
over the manager must deploy loyalty programs as well as must satisfy the customer goals.