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The Role of Human Resource Management in the Hotel Industry

   

Added on  2019-12-03

17 Pages4850 Words150 ViewsType: 150
Leadership ManagementLanguages and Culture
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HUMAN RESOURCESMANAGEMENT FORSERVICESINDUSTRIES1
The Role of Human Resource Management in the Hotel Industry_1

TABLE OF CONTENTSIntroduction......................................................................................................................................4Task 1...............................................................................................................................................41.1 Role and purpose of HRM in service industry.......................................................................41.2 Human resource plan based on an analysis of supply and demand.......................................52.1 Current state of employment relation....................................................................................62.2 Discussion on how employment law affects the management of human resource................73.1 Discussion on job description and person specification........................................................83.2 Comparison of selection process...........................................................................................94.1 Assess the contribution of training and development activities for the effective operation13Conclusion.....................................................................................................................................14References......................................................................................................................................152
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Illustration IndexIllustration 1: Job Description and Job Specification......................................................................8Illustration 2: Selection Process.....................................................................................................10Index of TablesTable 1: Comparison of selection process.....................................................................................103
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INTRODUCTIONHuman Resources Management is a functional department in an organization which isdesigned to maximize performance of an employee. Implementation of human resourcemanagement practices in an organization helps to evaluate HR policies, team building, helps tomonitor the progress of employees, enable control mechanism, etc. These days human resourcemanagement is required in every organization whether it is a product based company or a servicesector (Baum, 2012). Human resource management is important in product-based company aswell as in the service industry. In this report, discussion has been made about human resource management in serviceindustry (Jackson and Schuler, 2015). For this purpose, Hotel Marriott has been chosen in orderto enhance the study of this report. Further, discussion has been made for analyzing roles andpurpose of human resource and the justification of human resource planning in Hotel Marriott.Furthermore, assessment has been done on the current state of employment relationship and theeffect of employment law on management of human resource. Further, focus is made on basicactivities of human resource management in the service industry.TASK 11.1 Role and purpose of HRM in service industryHumans are the lifeblood of every organization for that purpose human resourcemanagement is required for managing employees of the company company (Galanaki andPapalexandris, 2005). In service sector also the HRM is essentially required in order to manageemployees of that company. HRM plays several roles in order to bring efficiency in theorganization. Some of the roles are discussed as follows:Staffing: HR manager has to get the work done by the people. Even though machines arethere for every task but still humans are needed. For this reason, staffing is the main taskof HRM of Marriott Hotel. Staffing involves entire process of hiring which includesdevelopment of staffing plan that is in which department employees are needed forperforming housekeeping, waiters work, and chefs. Accordingly, employees should berecruited and selected according to the qualifications and experience which is assessedduring staffing plan.4
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