Role and Purpose of HRM in British Airways

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1........................................................................................................................................1
1.1 Role and purpose of HRM.....................................................................................................1
1.2 HR plan for analysis of supply and demand..........................................................................3
TASK 2............................................................................................................................................5
2.1 Current state of employment relations...................................................................................5
Employee relation........................................................................................................................5
2.2 Employment laws affects management of HR......................................................................6
TASK 3............................................................................................................................................7
3.1 Job description and personal specification for Cabin Crew..................................................7
3.2 Comparison of selection processes for British Airway and Hospitality (hotel) industry......9
TASK 4..........................................................................................................................................10
4.1 Contribution of training and development activities for effective operation......................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................12

INTRODUCTION
Human Resource Management (HRM) or Human Resource (HR) is strategic approach
for effective management of corporate worker which assist in gaining competitive advantages. It
is made for maximizing performance of employees with respect to employer's strategic
objectives and focusing on systems and policies. As HRM is significant for organisation for
achieving result. It is important function of every firm to have skill and knowledge human
resource. The given assignment is based on British Airway (BA) which is flag carrier and largest
airline in United Kingdom created in 1974. It has 183 destinations along with subsidiaries BA
city flyer. It has two hubs at Gatwick and Heathrow Airport. Here will discuss about role and
purpose of HRM in BA and creative plan of an HR for analysing supply and demand within
organisation. The current state of employment relations in airline industry and laws affecting
management of HRM. The file has also discussed about job description and specification. The
comparison of selection process between British Airway for Cabin crew and hotel industry for
Customer Service Assistant. For effective operation the contribution of training and development
in service industry is very important (Armstrong and Taylor, 2014).
TASK 1
1.1 Role and purpose of HRM
Human Resource Management
Human resource management is term describing formal systems for managing people of
organisation. There are three basic responsibilities of HR manager including employee
compensation and benefits, staffing and designing work. Its main purpose is maximizing
productivity by optimizing employees effectiveness. The key areas are:
Planning and forecasting- HRM require proper planning and forecasting of staff
requirement before selecting employees. The HR manager of BA have done planning for worker
and accordingly publish vacancy in newspaper.
Recruitment process- The HR first find requirement of different job profile at
organisation and work accordingly. As recruitment is positive process in which large number of
candidate applies. BA manager have done recruitment for getting right candidate for required
post.
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