Strategic Human Resource Management in the Hospitality Industry
Added on 2019-11-19
21 Pages7309 Words167 Views
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Running Head: HUMAN RESOURCES MANAGEMENT Human Resources Management
2HUMAN RESOURCES MANAGEMENTIntroduction to Front OfficeIn week second, I have learned many things that can be significant to enhance my performance as a hotel leader in hotel. In this week, I learned about the front office management where we mainly focus on some significant areas. These are departments with front office, location of front office, roles and responsibilities in specified department, and theservice cycle. Others are Different services for different type of hotels and guest expectations,Contemporary changes to traditional roles, Equipment (PMS) and Inventory, and Tutorial: academic expectations and research. At the same time, I also create my understanding about front office. As a hotel leader, I seeks that the front office is important department for any business so all employees have needed to understand the significance of hotel from office due to easily enhance the revenue in long-term. In addition to this, I also analysed that in the front office department three managers plays a significant role to solve the front office issues successfully. These are directors of rooms, front office manager, and assistant front office manager. Directors of rooms assist front office executive and assistant front office executive. While, front office executive control assistant front office executive in case they have any issue then it solve by the office executive. At the same time, front office executive assist dutyofficers, night managers, and chief concierges along with some additional employees are alsohandling by the front office executive in a significant manner. In additionally, I have good interpersonal skills, which supports me to make an effective relationship with team members along with customers. An effective relationship can directly influence the performance and productivity of an organization significantly. I can also imply my interpersonal skills to boostmy personal life successfully (Armstrong and Taylor, 2014).I also develop my understanding regarding the guest cycle, which can be imperative part of the enhancement of the profitability and improve the financial condition of hotel in long-term. The guest cycle incorporates four important factors such as pre- arrival, arrival,
3HUMAN RESOURCES MANAGEMENTdeparture, and customer experience. Moreover, on behalf of pre-arrival, we develops our knowledge about creating the reservation, afterward knows the ways of welcoming and registering the guest significantly. Subsequently, understand the ways of on-going services and Check out/ settle the account and obtaining feedback (Beardwell, et al., 2014).The understanding of whole process is significant for me due to assisting the subordinates in an efficient way. Additionally, I have also create my knowledge towards the communication in an appropriate manner because communication is essential part of front office wherein communication is complete among house sales, service delivery to guest, and financial operation. Additionally, it can be said that effectively communication with team members candeliver right message while inappropriate communication can create the miss communicationamong team members, which can also affects the service delivery of hotels in long term. A service delivery can directly affects the growth of company (Brewster, et al., 2017). At the same time, I also understand some significant kinds of activities are completed by the front office managers, which is also essential for me due to successfully lead the front office manager in upcoming period. These activities are workforce satisfaction, training and development, Budgeting, and opportunities for room sales. The most important factor that bothers me is the enhancement in amount of employees’ turnover (Sparrow, et al., 2016).I analysed that there are some significant factors that affect employment such as occupancy, arrival, departure time for the day, kinds of property, location, market classification, rates, and workforce knowledge capability. Therefore, I learned about approach which can be essential to decline the employee turnover form an organization in an efficient manner. Moreover, I learned that motivation is a significant approach that can decline the employee turnovers and eliminate the factors that can influence the employment. Additionally, I also learned a way by which employee can easily motivated (Chelladurai, et al., 2017).
4HUMAN RESOURCES MANAGEMENTThese activities are related to offer the flexibility in working culture, scholarship, monetary rewards, recognition, and promotion. At the same time, such activities or ways can be essential for me to overcome the employee turnover issues in upcoming period. I also enhance my knowledge regarding the application of modern technology in services successfully (Heizer, 2016).Technology knowledge can supports me to save my time and cost and improve my confidence level significantly. I also create my understanding regarding the PMS network to successfully accomplish the task of an organization by automation. I have also understated some significant kinds of techniques, which will be beneficial to save time and cost of an organization and assisting subordinates in long-term (Atkin, et al., 2014).Executive HousekeepingIn week third, I have learn about the executive housekeeping to getting the work by subordinates in a significant manner. I gained my understanding about the housekeeping department significantly, which can be effective to guide the executive of housekeeper and enhance my confidence level in long-term. I have learned that in housekeeping department two executives are significant for successfully performing the activities of housekeeper such as executive housekeeper and attendant supervisor (Glendon, et al., 2016).The attendant supervisor is assisted by executive housekeeper in the housekeeping department. At the same time, it can also be said that attendant supervisor two executive and they also assist many employees. Thus, I also analysed that executive housekeeper should always be having effective communication level due to directing the subordinates in long-term and accomplish the task of an organization. Moreover, i also know about some significant area, which could be essential for enhancing my performance in upcoming period within the hotel. These areas are such as occupational safety and health management, housekeeper reporting, and material safety. Others are Inventory control, Communication—
5HUMAN RESOURCES MANAGEMENTEnglish as a second language, Room assignment/workload, Training, Cleaning control, and outsourcing (Halford, 2016).At the same time, i also learned about the importance of training for the new and existing workforce, I analysed that training and development can motivate the employees towards their work. It can also supportive to improve the financial performance of organization in long-term. Along with this, I also analysed that the understanding regarding training and development can supports me to direct my group members or subordinates to regarding any training and development activities issues in upcoming period. I also learned that which kind of factors can affects the training and development such as time, trainer knowledge, appropriate resources, location to conduct training and development section (Kavanagh, et al., 2017).Therefore, I can be said that a depth understanding regarding training and development can improve my working style in working place, which can be supportive to obtaining the organizational goal min less time and cost in long-term. Additionally, I also learn about the inventory control, which is essential for saving the time and cost due to managing the inventory of an organization. At the same time, the inventory control incorporates linen management and guest amenities. Moreover, I also gain my knowledge regarding cleaning control and know the importance of clean management (Jackson, et al., 2014). I also know about the management of shifts of subordinates to offer the better facility to the customers. In the shift management, I understand how a shift can positively or negatively affect the performance of hotel services. Moreover, OSHO (occupational safety and health administration) is used by organization due to sending every workforce in their home in an ethical manner. At the same time, I also analysed the importance of OSHO in an organization, it can be supportive to positively encourage the employees for decline the stresslevel of employees regarding the safety and occupation (Armstrong, et al., 2014).
6HUMAN RESOURCES MANAGEMENTMoreover, I analysed that organization has change in the rules and regulation of OSHO by made new safety and occupational programmes to their employees and attract them in long-term. At the same time, I think that such kinds of activities can enhance the inspiration level of employees and make a positive image in workforce mind. It can be supportive to boost the performance of organization in long term (Purce, 2014). Additionally, I also learned about the sustainability in the hospitality industry. Sustainability refers to perform the corporate social responsibility activities in the organisation due to enhancing the brand image in customer mind. At the same time, I also learned that the CSR activities can also supports to make a positive relationship with customers in long-term. The CSR incorporates three important factors such as social, environmental, and economics. In addition to this, CSR forces organization to behave in an ethical manner. It could be completeby conducting an appropriate behaviour with workforces, customers, market, environment, community, ethics and human rights (Boella,2017).I also know about the barriers that affect the CSR activities, which can be negative impact on the growth of an organization or successfully conduction of CSR activities in the working place. I also learn about the global environmental issues that also affects the performance of an organization significantly. I also gain my understanding about the waste management, which can be supportive to control the waste material of an organisation in long-term. Additionally, I also learned about the significance of CSR activities, I understand that CSR activities can also supports to manage the upcoming risk in a significant manner. I learned about some significant kinds of risk factors that can be eliminated by performing the CSR in the organization (Seyitoglu, et al., 2015). These factors are conflict management, brand image, government interference, keep trust andsupport the community. I also learned about the EMS tools that can be significant to improve the daily business practices.
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