Services, Roles, Regulations and Yield Management in Hilton

RDOM

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................4
1. Services provided by Rooms Division operation management...............................................4
2. Roles and responsibilities of two rooms division position .....................................................5
3. Analysing the key legal and statutory regulations...................................................................7
4. Analysing about Yield management and best demand tactic for hotel....................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The management in the hospitality refers to the application of the management concepts
and having the leadership in the areas of accommodation, guest services and dinning facilities.
The current assignment is based on the Hilton which is the American multinational hospitality
company that used to manage and have its franchises across the world. The report will outline
the services that is provided by rooms division operation management. Further this report will
outline the understanding about the roles and responsibilities of two Rooms Division positions in
the hotel. This report will also outline the legal and statutory regulation in organization. At last
this report will also outline the Yield /Revenue Management with its elements.
1. Services provided by Rooms Division operation management
Front office department: In the hospitality industry the front office is the area or the
department where the customers arrives first in the hotel. This is the first department of the
hospitality which used to come in guest contact at the time of arrival of the guest and the last
department when the guest depart from hotel (Davahli and et.al., 2020). This department used to
perform various functions which includes reservation, reception, reception, room assignment,
registration and settlement of bill. This area is also known as the reception area which used to
answer the questions of the customers. There are some services that is provided by front office
department is as described below:
1. Guest cycle: The guest cycle is refers to the complete experience that the guest
goes through in the hospitality industry. This includes the booking of the hotel
and the interaction with the cited hotel even after departure. There are four stages
of the Pre- arrival, arrival, stay and departure. This helps the front office
department to provide the services accordingly (Liu and et.al., 2021). This is the
important cycle as it helps the hospitality to make the guest feel welcomed and
must be informed before they check-in the hotel. By having the good front office
services it helps the organization to create the positive attitude towards the
lodging business.
2. Telecommunication and property management systems: The different software
used in the management of the hotels. These operations helps the company to
offer control and track the features and manage the guest cycle. The PMS requires