Human Resources: TESCO Company Overview, HR Functions, and Practices

This report provides a comprehensive overview of TESCO, including its company overview, purpose, core objectives, and mission statement. It also explores the purpose, roles, and responsibilities of the HR function within TESCO. The report further delves into the approach to workforce planning, selection, recruitment, and other HR activities. It discusses the methods used in HR practices within TESCO and provides a job specification for a store supervisor position. Additionally, it covers the documentation of preparatory notes for interviews and selection criteria. Overall, this report offers valuable insights into TESCO's HR practices and their significance in achieving business objectives.

HUMAN RESOURCES

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
Company overview including purpose, core objectives and mission statement..........................3
Purpose of human resource functions and roles & responsibilities of HR function....................4
Approach to workforce planning, selection, recruitment and other activities.............................5
Methods used in HR practices within TESCO............................................................................6
PART 2............................................................................................................................................7
Job specification...........................................................................................................................7
Documentation of preparatory notes for interviews and selection criteria..................................8
Job offer template........................................................................................................................9
Evaluation of process and rationale for conducting appropriate HR practices............................9
Approaches to and effectiveness of employee relations and engagement.................................11
Aspects of employment legislation within which TESCO must work......................................12
Employment legislation and employee relations inform decision-making and meets business
objectives...................................................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................13

INTRODUCTION
Human resource is one of the most significance department within companies that is
accountable for all things related to existing labour, that includes vetting, hiring, promoting,
training, paying and other functions. The present report is based on TESCO, operating its range
of business operations all around the world. This study explains information of above company
including its mission, purpose and business objectives. It also justifies purpose, accountabilities
and roles of HR function, this report explain the significance that department plays in acquiring
talent in context to meet objectives.
Furthermore, the present study clarifies approach of workforce planning, selection,
performance management, reward and training & development. Different approaches used in
human resource practices and job specification for one of given position in firm. This study
explains documentation of preparatory notes for interviews, template job offers for desired
applicant and purpose of conducting suitable HR practices. In addition to this, the current study
defines effectiveness of employee relations, engagement with flexible organization and working
practices. It describes the key elements of employment legislation.
PART 1
Company overview including purpose, core objectives and mission statement
TESCO is well-known and most popular supermarket chain in UK, that currently
operates successfully in 11 different nations and becoming the world's biggest retailers (Wood,
Coe and Wrigley, 2016). Despite company gargantuan size & growth, firm came from humble
beginnings. They effectively expanded their business operations outside home country in the
world. Jack Cohen, he is the founder of TESCO. In US, Turkey, Japan, France, UK, Thailand
and Malaysia, firm operate its business with skilled people who are able to gain attention of
consumers towards purchasing via using marketing tools. To increase profit and generate
revenue more than previous, company use business acquisition procedure, acquisition of food
wholesaler Booker is business plan of organization which was accomplished in 2018. TESCO
extra, superstore, express, metro, dobbies, tesco Dotocom and one stop are the several operations
of company which they operate in UK. Organization entered into US grocery market through
opening their new chain of convenience outlets, known as Fresh & Easy, on west coast. In
additional to this, company comes from initials of Joint Partner T.E Stockwell, who delivered
business by tea, it is the first company labelled good.

Mission statement-
Mission or core purpose of company is to make their products with good quality, its
mission, vision and values are interrelated. The mission of TESCO is to create value for
consumers, to earn their lifetime trust as well as loyalty.
Objectives of company-
TESCO business objective is to cater electronic, groceries, clothing products and online
services to number of consumers in effective manner. Firm also want to develop online shopping
experience when management is successful in doing, so they can attract many more people
which will help them to achieve business objective one.
Purpose of human resource functions and roles & responsibilities of HR function
HRM is business term used to explain formal programs devised for management of
workers within company (Marler and Boudreau, 2017). Human resource management refers to
the practice of hiring, managing, deploying, recruiting and selecting company’s staff members.
Purpose-
The purpose of this HR function within TESCO is to increase productivity of business,
improve employee’s performance and maximize profit margin by optimizing the effectiveness of
their existing workforce. From legal to financial matters, HRM contribute in maximizing
efficiency of business rather than before. Staffing needs, compensation, benefits, performance
appraisal and law compliance are the five purpose of this section that provide benefits to overall
organizational operations.
Accountabilities of human resource department fall into three categories: employee
compensation, designing work, staffing and worker’s benefits. One of the main responsibility of
HR function is to assure business operates in compliance with all employment as well as labour
laws. They have to comply and understand with UK specific set of regulations relate to workers.
It includes such problems as number of breaks given per number of hours performed and number
of work time in which a person can become employed (Reilly and Williams, 2016).
Functions-
The role of HR function is to recruit talented people and trained existing as well as new
applicant in systematic manner to build strong team at workplace. Its major role is to resolve
conflict and build effective employee relations.

Furthermore, human resource management plays significance role in acquiring talent that
help to meet above business objectives effectively (Papa and et.al., 2018). By making effective
recruitment plan, department will be able to acquire skilled labour in company. Talent
acquisition is the procedure of acquiring and finding talented human labour for organizational
needs, this procedure is well managed by human resource department. HRM put plan of action to
fulfil needs with placement of knowledgeable professionals.
Approach to workforce planning, selection, recruitment and other activities
Workforce planning-
It is continual procedure used by HRM to align the priorities and needs of TESCO with
those of their workforce to assure it will meet their regulatory, production requirements,
legislative and organizational objectives (Fidanova and et.al., 2020). Human resource department
design process that proactively anticipates the present and further hiring needs. It will assure
company has resources required to meet their goals and objectives.
Recruitment & selection-
This is the another approach of human resource department to build strong work force in
company. HR create recruitment and selection plan for selecting the right people from a large
pool of candidates, it is an incredible accountability of this section. Internal and external are the
two types of recruitment methods will be used by HRM in TESCO, along with this outsourcing
& ability test considered as selection approaches.
Training and development-
T&D is the third approach used by human resource section to develop new skills and
improve the existing one among group of people at workplace (Fletcher, Alfes and Robinson,
2018). It is catered in order to acquaint applicants to TESCO and their rules, provide knowledge
about work profile and train workers about how to carry out practices. Brainstorming, role-
playing, seminars and conferences are the different types of off job training approaches. In
additional to this, coaching, job rotation, apprenticeship and mentoring are on job training
methods.
Performance management-
It is the procedure of assuring that set of actions and outputs meets company goals in
efficient manner. HRM with this approach focus on performance of workers as well as TESCO

to manage specific tasks. Peer review, recognition and setting regular meetings to discuss results
are the strategies of performance management method.
Reward systems-
Human resource department provide rewards to employee for their best performance and
hard work, in order to motivate people for getting more effective work. Reward system is one of
the best approach or method will use to enhance the motivational level of staff to retain them for
longer period. These rewards are aligned with company goals, when people help TESCO in
achievement of one of their objectives, a reward often follows.
Methods used in HR practices within TESCO
Human resource practices are the means through which TESCO HR personnel can create
management of their staff, it occurs through practice of creating extensive motivational
programs, recruitment and selection strategies and training courses, such as devising system to
assist & direct management in working ongoing performance appraisals. Human resource
management within company assure to have right number of candidates in suitable jobs, they
used different types of approaches-
Workforce planning-
It is the process of analysing business future needs for applicants in terms of numbers,
locations and skills. This method permit company to plan how those needs will be met through
training and recruitment. In context of Human resource practices, HRM hire on regular basis for
non-food and food sections of business. Firm uses workforce planning table to develop demand
for new skilled people, it considered as non managerial & managerial positions.
Planning procedure runs per year from last week, within company there are yearly
reviews in November and other months, so organization will adjust staffing stages and hire
where necessary. This permits TESCO flexibility and sufficient time to meet business
requirement for staff. Job description is the most important component in this method.
Recruiting and attracting-
Within TESCO, human resource management uses internal recruitment methods along
with external, to acquire skilled applicants. First of all, they look at internal talent plan to fill
specific vacancy, this is the procedure that lists existing people looking for move, either at
similar position or on promotion. In context of same, company advertise job post internally on
their intranet for two weeks to fill job vacancy (Hardison and et.al., 2019).

In context of external recruitment, organization HRM advertise vacancies via official
websites of business and also through vacancy board in range of their outlets. Along with this,
job applications are made online instead of offline specially for managerial position. Human
resource team, take interview of chosen applicants followed by attendance at assessment area for
final phase of selection procedure.
HR manager in stores of TESCO prepare waiting list of candidates applying and calls
listed people to inform about available jobs.
Selection-
This method includes selecting the most appropriate people from those that apply for job
position, whilst keeping to employment regulations and laws. Under HR practices, screening
approach are used, as it helps to assure that those designated for interview have the best fit with
job requirements of company. In first phase of screening, HRM team of TESCO carefully look at
each candidate CV, because curriculum vitae concluded person education, skill and job history.
To select right applicant, firm provide a job type match tool on their career website, that allow
people who are interested in working for company can see where they might fit or not in before
applying.
PART 2
Job specification
Job title- Store supervisor
Job summary- Oversees operations of TESCO stores and performs duties to assure their
smooth work as required. Train, monitors, orients and provides direction to outlet staff and
volunteers. Supervisor within store of company, provide effective consumers services, have
product knowledge and sales support for fellow team members that are consistent with firm
standards as well as expectations. Person strives to achieve business objectives and goals in
services, productivity, branding, sales and inventory management.
Key roles and responsibilities-
 Supervisor role in store of TESCO is to set an example and motivate all the workers to
meet company goals on consistent basis.
 Person should exceed form service standards as well as sales aim at consonant base.
 Applicant must acquire knowledge of goods and services provided by TESCO to

enhance shopping experience of consumers.
 Supervisor should consistently follow and abide by business established register & cash
handling procedure.
 Supervisor must create additional sales opportunities by suggesting and promoting other
suitable items.
 Applicant should participate within inventory management activities to include,
transfers, receiving processes, pricing procedure and physical inventories as needed.
 Supervisor assumes accountabilities for day to day operations of TESCO stores on days
when store manager is off shift.
 Person is responsible to assist people during daily activities and functions.
Qualification-.
 Two year retailed experience including 1-year supervisor experience at retail store.
Skills-
 Supervisor must have leadership skills.
 Communication and critical thinking skill.
 Training and time management skill.
 Problem solving abilities.
Documentation of preparatory notes for interviews and selection criteria
Before taking interview for supervisor job role in TESCO store, HRM make preparatory
notes which is quite beneficial for them.
Preparatory notes for interview, person take some time to investigate and collection
information about people, so it helps to make them familiar with how they hire. HR read resume
carefully to choose right Applicant who are able to achieve business goals.
Interviewer while taking interview ask each applicant same series of questions and also
create list before the process, use same phrasing.
Questions asked by interviewer are created prior to session and often have little room for
variation in responses, there are few open-ended questions will be used by them. They will
assure notes supports ratings.
Rating scale
Rating Values Score

Far Exceeds Requirements 0-10
Exceeds Requirements 4 to 5
Meets Requirements 5 to 10
Below Requirements 8 to 10
Significant Gap 7 to 10
Tesco selection criteria for store supervisor-
Person must be able to communicate effectively with their team members as well as
consumers, they have good communication skills.
Critical thinking skills is required in applicant, which make them able to solve problems
of number of staff members at workplace with the help of innovative ideas.
Job offer template
Title- Job offer
To- John
Dated- 20/2/2020
We received your application letter and bio data, and we are happy to offer you our vacancy job
as supervisor at TESCO store in UK. This offer is conditional depending on your attitude and
performance evaluation on your probationary period. When you start your work, you will
receive a payment according to job position. Upon confirming this letter, you are expected to
follow organizational rules and policies upon your start of duty, any breach of contract or
regulations, may be used against you and for your termination. The rest of information and
detail of conditions of your hiring will be explained at your orientation on April 1, 2020. You
are expected to arrive 15 minutes before said time in formal uniform.
If you are agreed on conditions and terms stated above kindly fill up below on space provided
your printed name over signature and send it to company address.
We are expecting that you will not miss the chance working with us, if you have any queried
you can call out local number.
Sincerely,

Ms. Barben
Evaluation of process and rationale for conducting appropriate HR practices
Strength-
Performance management is one of the human resource practice, that help to motivate
staff. It is one of the most effective procedure, conducted by HRM in order to manage
performance of their workers and new applicants at workplace. It allows management to select
right person at right place (Van Thielen, Vanderstraeten and Decramer, 2017). This technique is
used by department to develop strong connection between current objective of workers with
present objectives of company.
Weakness-
Unfair performance management procedure, drop down the morale of workers and
increase high employee turnover that directly impact on business market share.
Rational-
The main reason for conducting this procedure is to retain people and enhance their
morale rather than before. Highly motivated workers are likely to be more loyal, so that
department will have better success retaining skilled applicants.
Strength-
Recruitment, is method of hiring people in TESCO in which different types of methods
are used by human resource management of company. Internal recruitment, reduce time to hire
people from outsourcing. It is one of the easier and faster way to find applicant because they are
already in company.
On the other hand, external recruitment is also beneficial when company will use it as it
increases chances to bring new ideas and give opportunity to acquire people who had wide range
of experience.
Weakness-
Internal recruitment increase conflict among workers that negatively impact on
performance of other staff as well.
External recruitment process is time-consuming that require more attention to hire right
person with required skills and knowledge.
Rational-

The reason for using internal recruitment is to develop loyalty and improve staff morale.
This procedure saves money and time on training as internal workers will have more data and
knowledge of firm and its culture.
Strength-
Selection, is the third human resource practice conducted to enhance performance and
motivational level of existing workers. It is considered as cost effective procedure that help to
reduce a lot of time and efforts as well while hiring people. It helps to avoid any issues while
hiring the right applicant, support eliminate people who are lacking in abilities, knowledge and
proficiency. Under selection, outsourcing method is also beneficial as it helps to get access to
acquired skilled expertise.
Weakness-
On the other side, this process has some disadvantages that impact on overall business
performance and productivity. With outsourcing method, HRM will lose control over staff
practices. Outsourcing may be motivated by profit rather than job well done, it means work will
get back with less standard and quality.
Rational-
The main purpose of this human resource practice is to choose or select the suitable
applicant to fill different job positions in company. Increasing the growth and success of
company, human resource management conduct above practices, it is the reason for same.
Approaches to and effectiveness of employee relations and engagement
Good employee relation is quite effective and beneficial for business growth, as it helps
to retain people for longer and increased motivation rather than before (Osborne and Hammoud,
2017).
In additional to this, employee engagement is also effective in context of TESCO as it
helps to strengthen brand image in marketplace and higher workers' satisfaction level more than
previous.
Human relation approach will use to build employee relations and increase employee
engagement in decision-making process. With this method high authority give opportunity to its
workers to share their ideas and express point of view in regard to business success that help to
build effective relationship between both of them.

Flexible working is considered as one of the best approach that will use to develop good
relation between staff and senior, it creates positive environment around workplace. Flexible
working hours make people happy and provide full job satisfaction while working in TESCO.
Few flexible working arrangements include flexible working shifts, negotiable working house
etc.
Aspects of employment legislation within which TESCO must work
Employment legislation address legal rights of worker and employers as well; it is
important because it elucidates rights of both. It provides people, with appropriate channels, to
follow in case their human rights are dishonoured.
TESCO is large and well reputed company in retail sector within UK, they must work
with all the laws and rules of employment.
According to Sex Discrimination Act 1975, organization trained people to work together
without making any differences on base of caste and colour.
Equality act 2010, save people from being discriminated, organization comply with this
law and must work accordingly. Human resource management create training plan for all the
workers without any favouritism.
Employment legislation and employee relations inform decision-making and meets business
objectives
Employee relation impact on decision-making positively, it helps to improve workplace
relations. Good employee relation encourages senior to take decision in context of making
connection much better than before. It also informs that business objectives were meets in
effective manner and achieved with positive results.
Employment legislation inform decision-making of company to comply with all above
laws in order to sustain for longer within retail sector. It informs HRM to take action for well
fare of existing as well as new candidates without differences. They must protect people against
any forms of discrimination by employment laws. Firm cannot be able achieve business
objectives when they do not create discrimination free environment for people, because it
impacts on productivity and profitability.
CONCLUSION
From above analysis, it has been concluded that human resource management of Tesco
company use different approach of selection, recruitment and workforce planning that help to

sustain business for longer and retain skilled people with them. It has been concluded that
organization implement rules and policies that save workers from discrimination at workplace.
They work by following all the regulations that help to gain attention of more knowledgeable
applicants who are seeking to work with them.

REFERENCES
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