Operational Plan for Hyatt Hotel: Strategies to Manage Front Office Department

BSBMGT517 Manage operational
plan

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Overview of the workplace and description of operational procedure .......................................1
Explaining all the task which are the parts of procedure.............................................................2
Presenting he shortfalls and underperformance of task ..............................................................2
Strategies used to overcome the shortfalls and this strategy will get implemented. ...................3
Potential cost factors ...................................................................................................................4
CONCLUSION................................................................................................................................4
REFERENCE...................................................................................................................................6

INTRODUCTION
Operational plan is a process which is all about planning a strategic goals and objectives
in order to attain the technical goals as well as objectives of a firm. The operational plan also
outlines the activities as well as target which organization carry out in order to work that helps to
attain the aim and objectives. The present report is also based upon Hyatt which is one of the top
hotel in Australia who provides range of different services to their customers. The study will
provide an overview of a workplace and describe the operational procedure along with reasons.
Further, the study will also explain all task in detail and determine the shortfalls as well as
underperformance of a task. Then, it describes the strategy which can be implemented in order
to overcome the shortfalls an examine potential cost factors that includes physical and human
resource aspects.
Overview of the workplace and description of operational procedure
Hyatt is one of the top and international hotel in Australia which is famous for its
effective customer service and rooms. The quoted hotel is one of the luxurious firm which offer
high class services to their customers and this in turn reflected that company has a strong
customer base in the market. In addition to this, it has been also analyzed that there is a need to
monitor the front office department of a company because there are different issues identified
under the department which needs to be sorted (Mankame, 2021). However, it has been also
identified that the main reason to review the selected department of Hyatt is number of issues
faced by the customers in regard to long waiting time, frequent errors in reconciliation at the end
of shift in front office etc. This in turn reflected that hotel must consider different key areas
because it affects the results in opposite manner.
In addition to this, it has been identified that there is a need to minimize the error of
reconciliation at the end of shift in front office because it affects the financial performance of a
company. That is why, there is a need to review the process at regular basis in order to generate
the bets outcome. Also, most of the customer faces complaints with regard to long waiting time
and this must be minimized because it lower down the customer service of a firm in near future.
Hence, these factors needs to be reviewed and monitored that helps to generate the best
outcomes and create a positive impact over the business.
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Explaining all the task which are the parts of procedure
In the front office department, it has been examined that there are different errors
identified which needs to be resolved within a specific tenure. However, the main role of chosen
department in Hyatt is to greet the customers and listen complains by offering a well and
suitable solutions at urgent basis (Hernandez, 2021). Thus, as per the problem identified for the
chosen department is to analyze frequent errors in reconciliation at the end of a shift which
entails that business must focus upon the cash and outflows so that it will not affect the results in
opposite manner. However, it has been identified that quoted hotel should review and monitor
the same in order to develop a best outcomes and this in turn helps to improve financial
performance.
On the other side, it can be also stated that another issue faced by the front office
department is to solve the queries of people so that it does not affect the customer base.
However, it is the major responsibility of front office department so there is a need to focus upon
this aspect so that it creates a positive impact over the results (Sun and et.al., 2020). Overall, it
can be stated that for the present chosen area, there are different issues found and front office
department is accountable for handling customer problem so there is a need to solve the problem
and generate the best outcome with an aim to improve the performance.
Presenting he shortfalls and underperformance of task
There are many issues faced by the company’s front office department which entails that
it has an underperformance of its task that creates direct impact over the business performance.
Also, it can be stated that within a front office department, most of the customers are faced issue
regard to cleanliness of the room and they have to wait for the longer time. This in turn reflected
that Hyatt need to focused upon such aspects because it might lead to underperformance of a
company over its competitors (Septariani and et.al., 2020). Here, the major issue faced by the
company is related to service offered by the firm because if customers will not satisfy with the
service then it affects the results in adverse manner. Hence, there is a need to solve the issue and
develop strategy to generate the best outcomes for the welfare of a business.
In addition to this, during the shift changes front office department faces issue with
regard to reconciliation at the end of the day which have a direct impact over the business
financial performance. Also, it can be stated that there is a need to solve such issue, as it might
lead the entire company towards an underperformance. Also, this affect the entire business in
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