Hyatt Regency’s Internal and External Employability Skills

This article explores the internal and external employability skills of Hyatt Regency, a leading hospitality company. It delves into the company's organizational culture, training programs, and opportunities for professional development. The author also shares personal insights and a SWOT analysis of their experience with the company.

Running head: INDUSTRY CONSULTING PROJECT
Hyatt Regency’s internal and external employability skills
Name of the student:
Name of the university:
Author note:

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Table of contents
Section 1.....................................................................................................................................2
Section 2.....................................................................................................................................4
Section 3.....................................................................................................................................5
Section 4.....................................................................................................................................8
References................................................................................................................................10

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Section 1
Hyatt Regency has achieved accolades and glory by operating under the hospitality
industry, which has made important contributions to the national economy. Founded in 1957,
the hospitality company has its outlets worldwide. The company specially deals in the hotels
and resorts, for entertaining the customers. As per the annual report of 2017, the annual
revenue was 4.68 million US dollars (Darlingharbour.com, 2018). The operating income was
calculated as 302 million US dollars. The net income was 249 US dollars. The presence of
45000 skilled and efficient employees results in the provision of quality services to the clients
and the customers.
Organizational culture
Culture is one of an important component of the companies and organizations in
terms of luring the clients and the customers towards the brand image. As a matter of
specification, culture is the keystone towards achieving growth (Darlingharbour.com, 2018).
In the case of Hyatt Regency, the following contributes towards the formation of the
organizational culture:
Shared values
Like many other companies, Hyatt Regency identifies core values of honesty,
integrity, kindness, which the employees share for achieving trust, loyalty and dependence
from the clients and the customers.
Belief
Hyatt Regency believes in the provision of quality services to the clients for
enhancing the reputation of the brand image. They believe that caring for the communities is

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one of the important factors of the corporate social responsibilities (Darlingharbour.com,
2018).
Norms
Hyatt Regency maintains a structure for execution of the business activities. This is
according to the policies, procedures and programs identified within the plans. Strategic
planning helps the staffs to systematize the activities according to their priority for averting
delays.
Innovation
The staffs at Hyatt Regency believe in bringing innovation within the business
activities. This is done through the preservation of traditional values, which enriches the
culture and diversity of the workplace.
Caring and understanding
The staffs at Hyatt Regency expose caring and understanding approach to the clients
and the customers. This is in terms of gaining their trust, dependence and loyalty. Moreover,
this approach enhances the stability in the relationship with the customers
(Darlingharbour.com, 2018).
Multiculturalism
Hyatt Regency follows multiculturalism. Typical evidence of this lies in the services,
it provides. The services of the company are open for the people belonging to all kinds of
race, religion, color among others.
Leadership and teamwork

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Hyatt Regency follows strategic leadership style. This is evident from the program,
Hyatt Leadership Network (HYN), which is an initiative towards upgrading the preconceived
skills, expertise and knowledge of the employees. Planning is done in terms of preparing
training modules for the employees. The trainers are entrusted with the responsibility to train
the employees according to the organizational requirements (Darlingharbour.com, 2018).
Team leadership is followed when the departmental units are assigned their respective duties.
The School of General Studies looks after the provision of basic learning materials to the
employees. The School of Hospitality deals with upgrading the standards and quality of
employee performance. The Leadership Institute possesses the responsibility of preparing
future leaders from the current employees.
Section 2
The training program at Hyatt Regency starts with 10 day induction training, where
the trainees are informed about the company culture, brand, policies and programs, which
governs the business. This training is an opportunity for the employees to get accustomed to
the workplace environment. This is followed by the international hourly training, where each
employee is provided with 15 minutes training session to upgrade their skills on areas such as
culinary, room service, purchasing among others (Darlingharbour.com, 2018).
The departmental units of the hospitality company contributes in the training
programs, which reflects the unity, coordination and teamwork. Experts are hired for
providing training to the employees. Online training classes have gained popularity among
the employees. Personality development classes are also conducted by the hotel staffs to
enrich the personality of the employees. Other than this, training programs include different
and wide ranging activities like group discussion.

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The training courses are divided into segments for the understanding of the
employees. This division helps the employees to attain a better understanding of the methods,
through which the business activities need to be done (Darlingharbour.com, 2018). Post-
training tests are taken for assessing the extent to which the employees have understood the
lectures. After the tests, evaluation is done for assessing the capability of the employees
towards adjusting within the workplace environment.
Section 3
I feel that the training programs organized by Hyatt Regency would help me in
enhancing my professional skills, expertise and knowledge. The training materials supplied
by The Department of General Studies is very helpful. The business concepts are properly
defined with real life examples, which assists me to achieve better understanding over the
common business issues. The trainers are very cooperative. From them, I get motivation and
encouragement to upgrade my learning skills. The trainers have instructed us to prepare
action plans and lesson plans for organizing our learning process. I have started following
this process, which has brought significant changes in my approach towards business. Based
on this changes, I can prepare a personal SWOT analysis:
Strengths
 Self organizational skills
 Increase in observational skills
 Improvement in thinking skills
Weakness
 Lack of self-confidence
 Problem in undertaking decisions
Opportunity
 Good command over
communication skills
Threats
 Negligence towards improving the
personality

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I could emerge successful in preparing this SWOT analysis with the help of Laureate
Professional Framework (LPA). Using this framework has helped me to discover my current
position. According to the analysis, I can say that I lack self-confidence at some times.
However, the extracurricular activities and programs prove fruitful in altering my personality.
I like to attend these programs, as I get to interact with different experts. These experts are
very liberal in their approach, which helps in clarifying the doubts. The managers are also
efficient enough to clear our doubts. They tell us that whenever we face doubts, we can
approach the managers. This has greatly improved our communication skills. I especially like
the approach of the managers, when they tell us to speak our problems without any
hesitations.
I can also include Gallup report, which helped me in upgrading my preconceived
skills, especially the strengths. I could do this through the means of certain aspects, which are
as follows:
 I know the expectations, which I have to fulfil
 I am supplied with adequate materials for the efficient execution of the allocated
activities
 In the workplace, I am provided with the opportunities to expose my talents
 In the last 7 days, I have been bestowed praises and individual recognition for my
performance
 My supervisors are kind and compassionate to me as a person
 My managers provide me with motivation and encouragement for my development
 My opinions are valued in the workplace
 Mission and vision of the company makes me feel the importance of my job
 My colleagues are dedicated and committed towards the allocated duties
 I have a best friend in the workplace

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 In the last six months, I attended a feedback session about my progress
 I have opportunities to work and learn in the present workplace
I consider these aspects to be essential components of my behaviour. If I believe that I
have all the materials to carry out the allocated duties and responsibilities, it reflects my
adaptable skills. I work according to the expectations of my managers. This means I am
dedicated and committed towards the performance, which I am supposed to expose in the
workplace. I think motivation and encouragement provided by the managers inculcates within
me an urge to expose better performance. Their praises and individual recognition makes me
feel that my opinions and viewpoints are valued.
I adhere to the company mission and vision, which indicates that I am flexible enough to
follow the company rules and regulations. This is necessary in terms of adjusting within the
workplace environment. Ensuring that the colleagues are committed to the allocated duties
indicates that I am conscious about the aspect of teamwork. I think teamwork is necessary for
completing the tasks within the stipulated deadline, which averts delays. Herein lays the
effectiveness of strategic planning, which helps me in systematizing thinking skills. This is
also applicable in terms of selecting best friends in the workplace. Planning and selecting
friends in the workplace helps in the achievement of positive results. This is in terms of
enhancing the professional development.
I think the counselling sessions has done wonders for me. This is in terms of discovering
the areas, where I am weak. The one-to-one sessions allow us to raise our voice regarding the
issues, which we would face while executing the workplace activities. Pointing the mistakes
has enhanced my awareness regarding the aspects, which I have to improve for altering my
overall personality. Frequency in these sessions is essential in terms of upgrading the
standards and quality of my performance. I think utilizing these counselling sessions would

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enhance my knowledge about the current strategic position of the multinational company,
Hyatt Regency. For this, contacting the stakeholders and shareholders would help me to
know about the latest trends adopted by the company for upgrading the learning process of
the employees.
The training programs organized by Hyatt Regency is fruitful for me in terms of
identifying my weakness areas. Attending these programs, I experienced that I lack self-
confidence, which can create a negative image about me in the minds of the managers. Along
with this, I also realized that I fail to undertake prospective decisions at the time of crisis. I
think negligence towards systematizing the thought processes would act as a threat towards
my professional development. In the process of counselling sessions, I have identified that I
am fluent in English. I am attending spoken English classes for upgrading these skills.
Section 4
After reviewing my personal strengths, weakness, opportunities and threats, I have
realized that the training programs organized by Hyatt Regency is beneficial for me. The
major drive behind this is the varying subjects on which the training programs are organized.
This variety results in expansion of my scope and arena of my thinking skills. I also surveyed
about the training programs organized by the other hospitality companies. However, logging
into the website of Hyatt Regency enhanced my awareness regarding the various types of
training programs. The difference lies between the information. The website of Hyatt
Regency informs candidates like me about the policies, programs, rewards and future
prospects of the training courses. This is missing in the website of other companies.
The skilled and efficient trainers is one of the other factors, which makes me say that I
want to stay with the company and look for better placement. The methods adopted by them
are flexible enough for upgrading and improving the preconceived skills, expertise and

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knowledge of the employees like me. Motivation and encouragement provided by them
generates within me an urge to expose better performance. I think if I go to some other
companies, I may not get trainers like this, which would be a loss for me in terms of
improving my learning skills. Countering this, the other universities also provide efficient and
effective training programs, but I have found that the training programs of Hyatt Regency is
high, which enables me to conclude that I would consider the company as one of the
foundation stones of my professional career.
The alluring advertisements of the company has certainly influenced my career. The
detailed advertisements enlightened my path towards career establishment. Contacting the
staffs, I found an insight into the conducive workplace environment, which is actually
necessary for enhancement of the preconceived skills, expertise and knowledge. I liked the
appearance of the experts in the images uploaded in the websites. They seem professional,
which creates positive vibes for candidates like me in terms of aligning with the workplace
norms. I can portray myself as them, working in such luxurious and prestigious company,
talking fluently with the clients in English. I intend to attend the spoken English classes
organized by the company. Here, the lectures on giving presentations is important in terms of
upgrading my communication skills.
I have gained interest about the seminars and lectures organized by the company.
Experts from foreign are called for delivering lectures to the employees. I researched about
them and was surprised at their qualifications. They are highly qualified and have gained
much popularity among the employees through their teaching skills. Getting their guidance
would be beneficial for me in terms of progressing towards the path of my professional
development. The company looks forward towards luring the clients and the customers
through discounts, schemes and offers. I have read in the website that luxurious halls are

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booked for events. I would also be a part of such luxurious halls, if I stay in the company and
attend the training programs.
Offers, schemes and discounts on the travelling expenses is one of the other lucrative
aspects, for which I would stay with the company. These discounts are effective in terms of
attracting the clients and the customers towards the brand image. Advertising about these
discounts enables individuals like us to perceive ourselves in the path of success. Countering
this, advertising the discounts in the training programs would help the staffs to increase the
trafficking of the audience towards the brand image.
The counselling session organized by the company staffs are extremely lucrative in
terms of discovering the areas, where I need modification. The counselling sessions are
effective in terms of upgrading the current skills and expertise. The website of the company is
one such platform, which informs individuals like me about such activities. I especially like
the contact option, through which I can inform the trainers about the issues, which the
employees face while executing the allocated duties and responsibilities. I have contacted the
officers of the company and found that they are polite in their conversation with the clients.
This politeness is required in terms of exposing the hospitality. In order to relish the
politeness, I would stay with the company and look for better placement instead of switching
over the brand.
The Training Network organized by the multinational company would assist me to
indulge in group studies, which would generate the skills of teamwork within me. I think
teamwork is essential in terms of sharing the preconceived knowledge, skills and expertise
with the colleagues. This is one of the other parameters for my staying within the company
and looking for prospects.

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Overall, I can say that staying in the company would act as a wise step for me in
terms of enhancing my professional development. Encouragement and motivation of the
trainers are the keystone towards progressing towards the path of success. However, I need to
maintain frequency in organizing evaluation through the analysis, tools and frameworks. This
would help me to discover the areas, where I am weak. Consistent evaluation would upgrade
the standards and quality of my performance. I need to attend the spoken English class and
the personality development classes. Break in between would degrade my communication
skills. External reference would broaden the scope and arena of my thinking skills, effective
in terms of enhancing the judgment.
References and bibliography
Darlingharbour.com. (2018). Hyatt Regency Sydney. [online] Available at:
https://www.darlingharbour.com/stay/hyatt-regency-sydney/ [Accessed 2 Jul. 2018].
Tang, S. (2016). Keeping up with the professionals. Professional Planner, (89), 20.
Wardle, K. M., & Daruwalla, P. (2017). The employer voice in the hospitality work-
integrated-learning agenda. CAUTHE 2017: Time For Big Ideas? Re-thinking The
Field For Tomorrow, 312.