ICT Project Management - Charter Value Assessment-3

This assessment focuses on the Charter Value of an ICT project, covering aspects like MOV, Scope Management, Risk Analysis, Quality Management, and Closure. It includes stakeholder expectations, timeframe, work breakdown structure, risk analysis, and quality management plan.

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ITC505
ICT Project Management
Assessment-3
Charter Value
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Contents
Part One: MOV................................................................................................................................3
Part Two: Scope and Scope Management Plan...............................................................................6
Part Three: Work Breakdown Structure........................................................................................10
Part Four: Project Risk Analysis and Plan.....................................................................................12
Part Five: Quality Management Plan.............................................................................................17
Part Six: Closure and evaluation step............................................................................................19
References......................................................................................................................................22
List of Tables
Table 1: Impact table.......................................................................................................................3
Table 2: Expectation of Stakeholders..............................................................................................4
Table 3: Timeframe for achieving MOV.........................................................................................5
Table 4: People................................................................................................................................8
Table 5: Risk to the projects..........................................................................................................12
Table 6: Qualitative Risk Analysis................................................................................................16
Table 7: Rating of the Project according to the team member......................................................20
Table 8: Review from Project managers.......................................................................................20
List of Figures
Figure 1- WBS...............................................................................................................................10
Figure 2: Gantt chart......................................................................................................................11

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Part One: MOV
The necessary area of impact as per importance is shown below-
Table 1: Impact table
Customer Social Financial Operational Strategy
The desired
impact here is
that customers
will be having
more options in
products as well
as services,
exhibitors of
RALS will get
better services
or products and
also transaction
process will be
more effective.
The desired
impact here is
on education,
health, safety,
and
environment.
Social impact
will get more
profound with
more customers.
The desired
impact here is
on increased
profits and
surged margins.
More profits
will bring more
revenue thus
helping RALS
with the project.
The desired
impact here is
that because of
streamlined
operations,
costs are
lowered,
operational
effectiveness
increased and
improvements
in the supply
chain. This will
help exhibitors
of RALS.
The desired
impact here is
the new market
penetration,
increased
market share
and competition
terms
transformation
within the
market. As
companies are
not moving to
new market thus
this field is of
least priority.
Source: (Paul, 2016)
Value
Faster
This value takes into account the time spent in production once the project begins, the time taken
to commit to project progress or producing release to assess the request and also the observation
of what the exhibitors think about the timely delivery of service by RALS. The software of
online ticket booking system will help customers in the booking of their ticket quickly instead of
standing in a long queue.
Cheaper
Under this value, improvised value for money comes in which survey is done to find out whether
software carries appropriate value or not for the money being spent. The cost of unproductive
tasks completed by development teams like support, administration, fixing escaped defects
comes under overheads. This would attract more exhibitors of RALS and will also stabilize them
(Spence, 2015).

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Metric
It is a quantifiable evaluation/ measure been used to assess or track the position of a particular
process. A metric is able to monitor the online booking system of RALS compared to the goal of
traffic on site. The measures in the data context are the values which are to be averaged or
summed and it is important because KPIs and metrics depend on and are obtained from measures
(Metrics, 2017).
The quantitative targets have been specified for the online ticket booking system are-
 The system must show every detail of ticket booking like online/offline purchase,
gateway, outfall etc. to efficiently manage the revenue generated.
 Ticket booking can be sought monthly and day-wise too to check-out the ticket booking
pattern on different days. With this increase or decrease of money could be analyzed and
then effective approach can be applied to earn more money.
 Much of the crowd will be controlled and customer retention will be increased.
 Increase in customer retention and return on investment.
Expectation of Stakeholders-
Table 2: Expectation of Stakeholders
Project Manager He expects to exceed the expectations of the customer from
project quality and scope (Ritter, 2008).
Web Designer He expects to be well-versed in front-end and back-end web
development.
System Operator Monitor and control the system so as to troubleshoot problems in
hardware and software.
Business Analyst Proper and regular communication with RALS and the Globex
organization so that challenges which might come across can be
managed (Famuyide, 2017).
System Analyst He expects that needs of RALS customers are documented and
presented accurately in the end-solution (Infinity, 2010).
Computer Technician He is expected to have good interpersonal and technical skills. On
priority, they are required to be dedicated troubleshooters with
deep knowledge of IT.
RALS Members Visitors must carry a positive attitude and cooperative nature so
that at peak time also crowd can be managed.
Globex Council Revenue generated is tracked and accessed by them.
Exhibitors Tickets can be purchased from the online booking system.

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Timeframe for achieving MOV
Table 3: Timeframe for achieving MOV
S. No. Stages required for achieving MOV Duration needed
1. Conceptualize and Initialize tasks or plans for the
online booking system.
5 days
2. Develop charter and project plan for RALS 8 days
3. Implement and control project for RALS 10 days
4. Final project presentation and report 4 days
5. Closure of project 3 days
6. Evaluate online ticket generation system 4 days
Total 34 days
Source: (Ammari, 2013)
Summarization of MOV
Generation of online ticket generating system is going to help RALS and Globex companies as
their customers will be able to book their tickets anytime and anywhere. The system can be
accessed by exhibitors via PC, tablet, notebook or mobiles.
This project will help in achieving the track record of tickets booked and the revenue generated
from them. Also, it will prevent any unauthorized persons to access the system and only the valid
ticket holders will be able to get through the system. Along with this, the crowd will be able to
get properly managed.

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Part Two: Scope and Scope Management Plan
Scope- The scope of a project like online ticket booking system is the clear recognition of the
work which is needed to successfully accomplish or sent it. Its documentation will help in
demonstrating the project boundaries and establishing the roles of each and every member of the
team. Also, procedures will be set-up so as to check and approve the completion of work
Requirements- The functions and features required in the system are-
1. It allows the exhibitors of RALS to book their tickets from anywhere as when customers are
made to go to laborious phases, they always tend to give up and switch to something more
comfortable and easy to use.
2. The online booking software is convenient, easy-to-navigate and easy-to-use. It is ensured that
minimal clicks, clear-cut and quick booking system is made.
3. Online booking system carries powerful calendar function to avoid double-bookings, a
plethora of problems or bad reviews.
4. Maximum security is placed over processing of credit card to avoid any legal trouble,
reputation damage or decrease in bookings (Rezobx, 2016).
In scope and out scope items
In-scope-
General list of what support is present in In-scope-
 General design change like images, colours or sliders.
 A general change in content.
 Adding media to videos or photos.
 Social media integration like Twitter, Facebook, LinkedIn etc.
 Website monitoring to protect and secure it.
Items included By RALS and Globex here are Computers/ Laptop, Mobiles, Printers, Barcode
Reader and QR code reader.
Out-scope-
 General list of what support is present in Out-scope-
 Creating content and copywriting.
 Logo design, service design or other design projects.
 Editing media like videos, audios or powerpoint presentations.
 Adding new plugins or functionalities.

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Items included by RALS and Globex here are Database, NFC reader and enabled cards.
Deliverables
 Market Research
 Feasibility Study
 Business Analysis
 Business Case
 Milestone
 Work Breakdown Structure
 Risk management plan
 Project Schedule
 Scope management plan
 Test plan
 Workaround (Spacey, 2016).
Acceptance Criteria
List of criteria’s which are responsible for the customers’ acceptance after the outcome is
revealed-
 The project must achieve customer’s expectation level.
 The system must be made accessible from any device and from anywhere at anytime.
 The system is easy to operate and response time is quick.
 The acceptance criteria made must be measurable or tangible, binary, tied to payments
and relevant to deliverables.
 No miscommunication on the project as it can lead to unclear and difficult situations
(Sabyasachi, 2017).

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List of Resources
Details of the resources for the online ticket booking project are-
People
The different people have been required for the successful accomplishment of project within
timeframe is been stated below-
Table 4: People
People Roles
Project Manager They must be able to plan activities and resource, motivate and
organize a team, manage timeframe, developing the budget, cost
estimation, budget development, ensure satisfaction of the
customer, manage and analyze project risk, monitoring progress,
manage documentation and reports (Mrsic, 2017).
Web Designer They are responsible for layout, coding, and design of the system
and thus are involved in graphical and technical aspects. Test the
website and finding out any technical issues (Creativepool, 2015).
System Operator They are the ones held responsible for day-to-day operation of the
server. The routine operations are monitored along with managing
user access and security.
Business Analyst He is the one who identifies the business requirements,
possibilities of the system, supports the project execution,
Function and NF requirements, maintenance of operations and
system and team building (Josh, 2017).
System Analyst It is an individual who researches problems, solutions, find out
systems and software and co-ordinate for development to meet
requirements. He is the one who configures computer systems and
provides new IT solutions (Chaudhary, 2015).
Computer Technician The roles here include system troubleshooting, repairing current
networks, installation of new software and hardware and solve
issues for customers. One of the main duty is to maintain with
changes which affect the IT system of the company (Ray, 2017).
RALS Members Their foremost duty is to provide with remaining sum needed for
the agreed amount in the share and provide help to the up-bring
company.
Technology
There are many tools, techniques and technical methods which are required for the development
of the system. The technology will ease and simplify the life of exhibitors and tools required are
computer/ laptop, tablets, mobiles, printers, notepad, mobiles along with software named as
Studio cloud.

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Facilities
Since the online ticket booking system will be facilitating the customers with booking ticket
anytime and anywhere, no waste of time in queues and no errors generated but above all, there
are more facilities like the smooth running of hardware and software with proper linking between
them. Teamwork here will too facilitate the system.
Other
The online ticket booking has facilitated the travelling part and the training part also. As RALS
members will be trained and made to travel so that system operation can be done in an effective
manner while reducing errors or bugs.

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Part Three: Work Breakdown Structure
Figure 1- WBS

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Figure 2: Gantt chart

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Part Four: Project Risk Analysis and Plan
Assumptions which are been documented for the project are-
 Every stakeholder is doing his duty responsibly and accurately.
 Each and every RALS member is positive about the project system and is consistently
supporting it.
 The checking, verification, and validation are finally done so that no error or bugs
remain.
 All the data or information has been collected is genuine and accurate.
 Globex and Virtucon are helping with the maximum limit they can.
Risk to the projects
Table 5: Risk to the projects
S. No. Risk Description of Risk
1. Scope Risk In the process of development, the scope may differ because
customer’s needs and demand are always modified or extended
which lead to scope modification. The project here must be able
to meet all the market changes which change on a frequent basis.
2. Planning Risk The project planning is not bound to develop as it was initially
planned because of external circumstances and also due to the
mistakes being committed by the development team.
Uncontrollable circumstances like accidents can too change the
initially designed plan.
3. Resource Risk It is nowhere necessary that from the start of the project till its
end the resources will remain same. The economic situation may
alter, market needs may differ or human resources may change.
These may temporarily lower the productivity and efficiency.
4. Technological Risk Sometimes usage of software or other utilities might decrease
productivity as it hinders the timeframe of the project. To
eliminate them ahead in project management software is put
(Taylor, 2016).
5. Schedule Risk Slippages in schedule risk tend to increase costs, delay the receipt
of the benefit of the project along with a loss in competitive
advantage. It is a kind of risk that activities take usually longer
than expected (project-management, 2017).

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Number: R11
Rank: 1
Risk: Schedule Risk
Description: In the case when new functionality is added to the system of online booking, the
schedule may get distorted, modified or extended. The functionalities get added frequently which
constantly changes the schedule.
Category: Functionality risk
Root Cause: The amendments take place regularly which can’t be informed earlier as they occur
as per requirements needed in system.
Triggers: The expectations of new customers or exhibitors can be easily misunderstood as they
are not much known and the judgment of what they actually require is a difficult task. Generally,
customers are not able to represent their ideas or needs properly.
Risk Responses: The project manager must be able to manage the deviations in schedule
properly. He must ensure a quality time to understand deviations and clarify any problem coming
to meet up expectations.
Risk Owner: The Project Manager
Probability: Medium
Impact: High
Status: The project manager will arrange the meeting as soon as possible.
Number: R14
Rank: 2
Risk: Resource Risk
Description: In the case when resources are collected and they are not correct or inappropriate
then it will consume a lot of time and waste of human resource. The economic situation, market
requirements or human resource may change which leads to resource mismanagement.
Category: Prerequisite risk

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Root Cause: Market requirements or economic situation differs on a frequent basis. Also, human
resources come and go as it is not necessary that they remain from the starting of the project till
the end.
Triggers: The reason of resource as a risk is that market requirement changes daily and so the
resources required would also change and thus it can’t be fixed.
Risk Responses: The Business analyst needs to manage the resources properly so that in case any
amendment occurs then it could be fixed up.
Risk Owner: Business Analyst
Probability: High
Impact: High
Status: Meeting with the project manager and system analyst to find out the possible solution.
Number: R16
Rank: 3
Risk: Scope Risk
Description: Risk in scope occurs because of modification in needs of customers. The project
here must be able to meet-up all the market changes efficiently.
Category: Market risk
Root Cause: The constant changes in market forces leads to change in scope and the priorities
which lead to system disturbance.
Triggers: The reason here is that there is nothing constant in the market, neither priorities nor
customer needs.
Risk Responses: The Business analyst needs to conduct a meeting with project manager to find-
out any pattern in changes monthly wise so that a rough idea can be obtained in the changes
occurring.
Risk Owner: Business Analyst
Probability: Medium
Impact: Medium

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Status: The market analysis will be done in a week.
Number: R18
Rank: 4
Risk: Technological Risk
Description: The usage of software or other utilities tends to decrease the efficiency of online
ticket booking system as it effect deadline for the project.
Category: Technology Risk
Root Cause: The technologies change with future needs leads to decrease in effectiveness and
efficiency of the system.
Triggers: The Business analyst and system operator analyzed the reason for risk incompatibility
of employees with new technologies.
Risk Responses: To eliminate them a head in project management software is put.
Risk Owner: System Operator
Probability: High
Impact: Very High
Status: System operator will conduct meeting with Project manager and Business analyst.
Number: R21
Rank: 5
Risk: Planning Risk
Description: The Planning risk occurs as external circumstances or mistakes by team forces to
change initial planning. Thus a new proper plan has to be framed with any particular coming
circumstance.
Category: Employees Risk
Root Cause: Any incident or accident related to the planning of online ticket booking system can
risk it.

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Triggers: The cause here is the extraneous situations occurred due to accidents or mistakes.
Risk Responses: System Analyst will develop at least two plans so that in case one plan doesn’t
work due to some mistakes the other plan works.
Risk Owner: System Analyst
Probability: High
Impact: Medium
Status: System analyst will arrange an urgent meeting with the project manager.
Qualitative Risk Analysis
The table below is made on the basis of the importance of risk starting from Schedule Risk and
ending to Planning Risk.
Table 6: Qualitative Risk Analysis
Risk Types Risk Members
Schedule Risk Project Manager
Resource Risk Business Analyst
Scope Risk Business Analyst
Technological Risk System Operator
Planning Risk System Analyst

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Part Five: Quality Management Plan
Objective of Team Philosophy
The objective of a team is that they must carry mutual respect for each other so that they can
enhance their ability for the building of online ticket booking system. Apart from team goals,
stress on individual goals must be given to ensure progress and work management. There must
be suitable changes in work systems by the team so that new desired culture can be supported.
The team must ensure involvement of every employee of RALS so that loyalty is increased and
ownership is fostered.
In our case study, the team members of RALS must ensure great co-ordination between Globex
and Virtucom. Work must be broken down as per the specialities carried by members so that
least hurdles come on the way. To accomplish work on time and in the least efforts, teamwork is
necessary. With the help of the team, MOV and action plan are created then proper
implementation of testing is done to find out errors. After this, the needful requirements are
developed to meet the needs of online ticket booking system.
Set of Verification Activities
Verification is a process to ensure the quality, products, and deliverables to meet particular
requirements prior to the final testing. It ensures that each and everything is going correctly and
finished up in right manner. Three activities here are-
 Technical Review- It entails the system verification while making sure of meeting the
company standards and the technical requirements.
 Managerial Review- It checks that whether the expectations set by the project manager or
customers are met within the designed timeframe.
 Business Review- It verifies that whether the system was able to achieve the target within
the specific scope and the functionality is same as intended.
Successful walkthrough of the system will make sure that errors and bugs of software are
removed.
Set of Validation Activities
The online ticket booking system project will be properly examined for compatibility, worker
reliability and user capacity. The activities included here are-
Unit Testing- It confirms that RALS system is functioning appropriately and then is tailored to
the expectations and buyer’s requirement.

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Integration Testing- It confirms that the RALS system is working as per requirement and needs.
The functioning of the system is related to the tasks performed.
Unit Acceptance Testing- This test is taken place to confirm that the online ticket booking
system is built in a right manner and all the demands of exhibitors are met.
System Acceptance- It is a checklist been prepared after the successful completion of validation
activities (Bambao, 2016).

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Part Six: Closure and evaluation step
Annotated bibliography
Annotated Bibliography 1
ChePa, N., Jasin, N.M. and Bakar, N.A.A., 2017, October. How change management can prevent
the failure of information systems implementation among Malaysian government hospitals?. In
AIP Conference Proceedings (Vol. 1891, No. 1, p. 020037). AIP Publishing.
In this article, the author discusses the changes in an information system failure and change
management. According to the author, Information system failures occurred during the
implementation stage and development stage. He is used change management to prevent failures
of IS. He is a development the system for Malaysian government hospitals using CM system to
prevent the information system failures. it is also discussed organizational culture, change
resistance, and client detail. The main disadvantage of this article is that all discussion is done in
a theoretical manner there is no detail of compressive
Annotated Bibliography 2
Goheen, J.R., Anthony V. Pugliese, ELECTRONIC TICKET, RESERVATION SYSTEMS LLC
and Pugliese Anthony V, 1998. Electronic ticketing and reservation system and method. U.S.
Patent 5,724,520.
In this article, the author discusses about E-Ticket and reservation system of the airline industry.
In this, he is discussed of validation and authorization process pre-scheduled events that is also
remove paper tickets. Payment mode, refund policy and reservation policy for E-ticket is also
described in the article.
Annotated Bibliography 3
Pavlou, P.A., Liang, H. and Xue, Y., 2007. Understanding and mitigating uncertainty in online
exchange relationships: A principal-agent perspective. MIS quarterly, pp.105-136.
In this article, the author discusses the uncertainty and mitigating online system. According to
author, uncertainty and mitigating is the harmful effect on the B2C E-commerce system. the
author is designed a system according to a specific website and classical website. Information
system security issued also discussed here. At the end, the author is work on static data with the
respect of proposed model and given the result which is better than another.

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Closure checklist
 After the collecting, all information about stakeholder’s requirements than Closure process is
originated in the project.
 All the documentation and supplier information details are the proper manner.
 RALS organize and Globex are shared hardware devices, consultation fees, and sponsors fees
of all invoice process.
 Project objective, aim, design, and development process are validating after meeting with
stakeholders.
 RALS member is organized Technical documentation of the system.
 Maintain of the system is managed by the computer technician. It is done after
implementation of the project. Maintain is done regular time period.
Project evaluation
Performance of individual team member
Table 7: Rating of the Project according to the team member
S.No. Member of Team Rating (out of 5)
Organization Performance Management Support
1 Project Manager 5 3.5 3 4.8
2 Web Designer 4 4.6 3.8 4
3 System Operator 4 4 4.2 3.8
4 Business Analyst 5 3.7 3.9 3
5 System Analyst 4.6 5 4.4 3.6
6 Computer Technician 4.4 3.7 4.6 4.1
7 RALS Members 4.3 3.9 3.7 3.4
Review from Project managers
Table 8: Review from Project managers
S.No. Features Ratings
1. Price Good
2 Timing Excellent
3 Purposes Very Good
4 Supply Moderate

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Evaluation of the project success- The MOV
At the initial state of the project, system is an installation in Globex locations. After, MOV has
defined the result at end of the second month, eight months, or one and half years. Online ticket
generation project will be attracted the new customer in the 2nd month of system development.
Newly development project is attracted new customers who will be captured within 8 months of
implementation of the project. Investment policy will be deliberate after one and half years of
development of the new system. After the development of project, both managers (RALS team
manager and Globex manager) will be checked the system and tell that requirements of project
(from the stockholder) are meet or not which means they will be told project is only one
confidence accept if project meet all requirement of the stockholder

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References
Paul, M. (2016). Information Technology Project Management. Retrieved from
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Spence, I. (2015). Measuring What Counts: Introducing the Better, Faster, Cheaper, Happier
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introducing-the-better-faster-cheaper-happier-measurement-framework/
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https://www.klipfolio.com/blog/kpi-metric-measure
Ritter, D. (2008). Expectations of a Project Manager. Project Management. Retrieved from
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Famuyide, S. (2017). The Role Of A BA In Managing Stakeholder Expectations. Retrieved from
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expectations
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description
Josh, S. (2017). Top 10 Responsibilities of a Business Analyst. Retrieved from
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Ray, L. (2017). Duties & Responsibilities of a Computer Technician. Retrieved from
https://careertrend.com/about-5538073-duties-responsibilities-computer-technician.html
Rezobx. (2016). 6 Must Have Features Of Online Booking Systems - Rezobx. Retrieved from
https://www.rezobx.com/must-have-features-online-booking-systems/

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Sabyasachi. (2017). The Importance of Having Clearly Defined Acceptance Criteria in Your
Projects. Retrieved from https://www.simplilearn.com/importance-of-having-clearly-defined-
acceptance-criteria-in-projects-article
Spacey, J. (2016). 101 Project Management Basics. Retrieved from
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project-management. (2017). Types of Risk in Project Management. Retrieved from
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Taylor, N. (2016). What are the main risks in project management? Retrieved from
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Bambao, C. (2016). AS08. Retrieved from https://www.slideshare.net/ChristianBambao/as08-
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