ICT Project Management - Charter Value Assessment-3
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This assessment focuses on the Charter Value of an ICT project, covering aspects like MOV, Scope Management, Risk Analysis, Quality Management, and Closure. It includes stakeholder expectations, timeframe, work breakdown structure, risk analysis, and quality management plan.
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Student Name:Student ID: ITC505 ICT Project Management Assessment-3 Charter Value Student Name: Student ID:
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Student Name:Student ID: Contents Part One: MOV................................................................................................................................3 Part Two: Scope and Scope Management Plan...............................................................................6 Part Three: Work Breakdown Structure........................................................................................10 Part Four:Project Risk Analysis and Plan.....................................................................................12 Part Five: Quality Management Plan.............................................................................................17 Part Six: Closure and evaluation step............................................................................................19 References......................................................................................................................................22 List of Tables Table 1: Impact table.......................................................................................................................3 Table 2: Expectation of Stakeholders..............................................................................................4 Table 3: Timeframe for achieving MOV.........................................................................................5 Table 4: People................................................................................................................................8 Table 5: Risk to the projects..........................................................................................................12 Table 6: Qualitative Risk Analysis................................................................................................16 Table 7: Rating of the Project according to the team member......................................................20 Table 8: Review from Project managers.......................................................................................20 List of Figures Figure 1- WBS...............................................................................................................................10 Figure 2: Gantt chart......................................................................................................................11
Student Name:Student ID: Part One: MOV The necessary area of impact as per importance is shown below- Table1: Impact table CustomerSocialFinancialOperationalStrategy Thedesired impacthereis thatcustomers willbehaving more options in products as well asservices, exhibitorsof RALSwillget betterservices or products and alsotransaction process will be more effective. Thedesired impacthereis oneducation, health,safety, and environment. Socialimpact willgetmore profoundwith more customers. Thedesired impacthereis onincreased profitsand surged margins. Moreprofits will bring more revenuethus helpingRALS with the project. Thedesired impacthereis that because of streamlined operations, costsare lowered, operational effectiveness increasedand improvements inthesupply chain. This will helpexhibitors of RALS. Thedesired impacthereis the new market penetration, increased marketshare and competition terms transformation withinthe market.As companiesare notmovingto new market thus thisfieldisof least priority. Source: (Paul, 2016) Value Faster This value takes into account the time spent in production once the project begins, the time taken to commit to project progress or producing release to assess the request and also the observation of what the exhibitors think about the timely delivery of service by RALS. The software of online ticket booking system will help customers in the booking of their ticket quickly instead of standing in a long queue. Cheaper Under this value, improvised value for money comes in which survey is done to find out whether software carries appropriate value or not for the money being spent. The cost of unproductive tasks completed by development teams like support, administration, fixing escaped defects comes under overheads. This would attract more exhibitors of RALS and will also stabilize them (Spence, 2015).
Student Name:Student ID: Metric It is a quantifiable evaluation/ measure been used to assess or track the position of a particular process. A metric is able to monitor the online booking system of RALS compared to the goal of traffic on site. The measures in the data context are the values which are to be averaged or summed and it is important because KPIs and metrics depend on and are obtained from measures (Metrics, 2017). The quantitative targets have been specified for the online ticket booking system are- ï‚·The system must show every detail of ticket booking like online/offline purchase, gateway, outfall etc. to efficiently manage the revenue generated. ï‚·Ticket booking can be sought monthly and day-wise too to check-out the ticket booking pattern on different days. With this increase or decrease of money could be analyzed and then effective approach can be applied to earn more money. ï‚·Much of the crowd will be controlled and customer retention will be increased. ï‚·Increase in customer retention and return on investment. Expectation of Stakeholders- Table2: Expectation of Stakeholders Project ManagerHe expects to exceed the expectations of the customer from project quality and scope (Ritter, 2008). Web DesignerHe expects to be well-versed in front-end and back-end web development. System OperatorMonitor and control the system so as to troubleshoot problems in hardware and software. Business AnalystProper and regular communication with RALS and the Globex organization so that challenges which might come across can be managed (Famuyide, 2017). System AnalystHe expects that needs of RALS customers are documented and presented accurately in the end-solution (Infinity, 2010). Computer TechnicianHe is expected to have good interpersonal and technical skills. On priority, they are required to be dedicated troubleshooters with deep knowledge of IT. RALS MembersVisitors must carry a positive attitude and cooperative nature so that at peak time also crowd can be managed. Globex CouncilRevenue generated is tracked and accessed by them. ExhibitorsTickets can be purchased from the online booking system.
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Student Name:Student ID: Timeframe for achieving MOV Table3: Timeframe for achieving MOV S. No.Stages required for achieving MOVDuration needed 1.Conceptualizeand Initializetasksor plansfor the online booking system. 5 days 2.Develop charter and project plan for RALS8 days 3.Implement and control project for RALS10 days 4.Final project presentation and report4 days 5.Closure of project3 days 6.Evaluate online ticket generation system4 days Total34 days Source: (Ammari, 2013) Summarization of MOV Generation of online ticket generating system is going to help RALS and Globex companies as their customers will be able to book their tickets anytime and anywhere. The system can be accessed by exhibitors via PC, tablet, notebook or mobiles. This project will help in achieving the track record of tickets booked and the revenue generated from them. Also, it will prevent any unauthorized persons to access the system and only the valid ticket holders will be able to get through the system. Along with this, the crowd will be able to get properly managed.
Student Name:Student ID: Part Two: Scope and Scope Management Plan Scope-The scope of a project like online ticket booking system is the clear recognition of the work which is needed to successfully accomplish or sent it. Its documentation will help in demonstrating the project boundaries and establishing the roles of each and every member of the team. Also, procedures will be set-up so as to check and approve the completion of work Requirements-The functions and features required in the system are- 1. It allows the exhibitors of RALS to book their tickets from anywhere as when customers are made to go to laborious phases, they always tend to give up and switch to something more comfortable and easy to use. 2. The online booking software is convenient, easy-to-navigate and easy-to-use. It is ensured that minimal clicks, clear-cut and quick booking system is made. 3. Online booking system carries powerful calendar function to avoid double-bookings, a plethora of problems or bad reviews. 4. Maximum security is placed over processing of credit card to avoid any legal trouble, reputation damage or decrease in bookings (Rezobx, 2016). In scope and out scope items In-scope- General list of what support is present in In-scope- ï‚·General design change like images, colours or sliders. ï‚·A general change in content. ï‚·Adding media to videos or photos. ï‚·Social media integration like Twitter, Facebook, LinkedIn etc. ï‚·Website monitoring to protect and secure it. Items included By RALS and Globex here are Computers/ Laptop, Mobiles, Printers, Barcode Reader and QR code reader. Out-scope- ï‚·General list of what support is present in Out-scope- ï‚·Creating content and copywriting. ï‚·Logo design, service design or other design projects. ï‚·Editing media like videos, audios or powerpoint presentations. ï‚·Adding new plugins or functionalities.
Student Name:Student ID: Items included by RALS and Globex here are Database, NFC reader and enabled cards. Deliverables Market Research Feasibility Study Business Analysis Business Case Milestone Work Breakdown Structure Risk management plan Project Schedule Scope management plan Test plan Workaround (Spacey, 2016). Acceptance Criteria List of criteria’s which are responsible for the customers’ acceptance after the outcome is revealed- The project must achieve customer’s expectation level. The system must be made accessible from any device and from anywhere at anytime. The system is easy to operate and response time is quick. The acceptance criteria made must be measurable or tangible, binary, tied to payments and relevant to deliverables. No miscommunication on the project as it can lead to unclear and difficult situations (Sabyasachi, 2017).
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Student Name:Student ID: List of Resources Details of the resources for the online ticket booking project are- People The different people have been required for the successful accomplishment of project within timeframe is been stated below- Table4: People PeopleRoles Project ManagerThey must be able to plan activities and resource, motivate and organize a team, manage timeframe, developing the budget, cost estimation,budgetdevelopment,ensuresatisfactionofthe customer, manage and analyze project risk, monitoring progress, manage documentation and reports (Mrsic, 2017). Web DesignerThey are responsible for layout, coding, and design of the system and thus are involved in graphical and technical aspects. Test the website and finding out any technical issues (Creativepool, 2015). System OperatorThey are the ones held responsible for day-to-day operation of the server. The routine operations are monitored along with managing user access and security. Business AnalystHeistheonewhoidentifiesthebusinessrequirements, possibilitiesofthesystem,supportstheprojectexecution, Function and NF requirements, maintenance of operations and system and team building (Josh, 2017). System AnalystIt is an individual who researches problems, solutions, find out systems and software and co-ordinate for development to meet requirements. He is the one who configures computer systems and provides new IT solutions (Chaudhary, 2015). Computer TechnicianThe roles here include system troubleshooting, repairing current networks, installation of new software and hardware and solve issues for customers. One of the main duty is to maintain with changes which affect the IT system of the company (Ray, 2017). RALS MembersTheir foremost duty is to provide with remaining sum needed for the agreed amount in the share and provide help to the up-bring company. Technology There are many tools, techniques and technical methods which are required for the development of the system. The technology will ease and simplify the life of exhibitors and tools required are computer/ laptop, tablets, mobiles, printers, notepad, mobiles along with software named as Studio cloud.
Student Name:Student ID: Facilities Since the online ticket booking system will be facilitating the customers with booking ticket anytime and anywhere, no waste of time in queues and no errors generated but above all, there are more facilities like the smooth running of hardware and software with proper linking between them. Teamwork here will too facilitate the system. Other The online ticket booking has facilitated the travelling part and the training part also. As RALS members will be trained and made to travel so that system operation can be done in an effective manner while reducing errors or bugs.
Student Name:Student ID: Part Three: Work Breakdown Structure Figure1- WBS
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Student Name:Student ID: Part Four:Project Risk Analysis and Plan Assumptions which are been documented for the project are- Every stakeholder is doing his duty responsibly and accurately. Each and every RALS member is positive about the project system and is consistently supporting it. The checking, verification, and validation are finally done so that no error or bugs remain. All the data or information has been collected is genuine and accurate. Globex and Virtucon are helping with the maximum limit they can. Risk to the projects Table5: Risk to the projects S. No.RiskDescription of Risk 1.Scope RiskIn the process of development, the scope may differ because customer’s needs and demand are always modified or extended which lead to scope modification. The project here must be able to meet all the market changes which change on a frequent basis. 2.Planning RiskThe project planning is not bound to develop as it was initially planned because of external circumstances and also due to the mistakesbeingcommittedbythedevelopmentteam. Uncontrollable circumstances like accidents can too change the initially designed plan. 3.Resource RiskIt is nowhere necessary that from the start of the project till its end the resources will remain same. The economic situation may alter, market needs may differ or human resources may change. These may temporarily lower the productivity and efficiency. 4.Technological RiskSometimes usage of software or other utilities might decrease productivityasithindersthetimeframeoftheproject.To eliminate them ahead in project management software is put (Taylor, 2016). 5.Schedule RiskSlippages in schedule risk tend to increase costs, delay the receipt of the benefit of the project along with a loss in competitive advantage. It is a kind of risk that activities take usually longer than expected (project-management, 2017).
Student Name:Student ID: Number: R11 Rank: 1 Risk: Schedule Risk Description: In the case when new functionality is added to the system of online booking, the schedule may get distorted, modified or extended. The functionalities get added frequently which constantly changes the schedule. Category: Functionality risk Root Cause: The amendments take place regularly which can’t be informed earlier as they occur as per requirements needed in system. Triggers: The expectations of new customers or exhibitors can be easily misunderstood as they are not much known and the judgment of what they actually require is a difficult task. Generally, customers are not able to represent their ideas or needs properly. Risk Responses: The project manager must be able to manage the deviations in schedule properly. He must ensure a quality time to understand deviations and clarify any problem coming to meet up expectations. Risk Owner: The Project Manager Probability: Medium Impact: High Status: The project manager will arrange the meeting as soon as possible. Number: R14 Rank: 2 Risk: Resource Risk Description: In the case when resources are collected and they are not correct or inappropriate then it will consume a lot of time and waste of human resource. The economic situation, market requirements or human resource may change which leads to resource mismanagement. Category: Prerequisite risk
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Student Name:Student ID: Root Cause: Market requirements or economic situation differs on a frequent basis. Also, human resources come and go as it is not necessary that they remain from the starting of the project till the end. Triggers: The reason of resource as a risk is that market requirement changes daily and so the resources required would also change and thus it can’t be fixed. Risk Responses: The Business analyst needs to manage the resources properly so that in case any amendment occurs then it could be fixed up. Risk Owner: Business Analyst Probability: High Impact: High Status: Meeting with the project manager and system analyst to find out the possible solution. Number: R16 Rank: 3 Risk: Scope Risk Description: Risk in scope occurs because of modification in needs of customers. The project here must be able to meet-up all the market changes efficiently. Category: Market risk Root Cause: The constant changes in market forces leads to change in scope and the priorities which lead to system disturbance. Triggers: The reason here is that there is nothing constant in the market, neither priorities nor customer needs. Risk Responses: The Business analyst needs to conduct a meeting with project manager to find- out any pattern in changes monthly wise so that a rough idea can be obtained in the changes occurring. Risk Owner: Business Analyst Probability: Medium Impact: Medium
Student Name:Student ID: Status: The market analysis will be done in a week. Number: R18 Rank: 4 Risk: Technological Risk Description: The usage of software or other utilities tends to decrease the efficiency of online ticket booking system as it effect deadline for the project. Category: Technology Risk Root Cause: The technologies change with future needs leads to decrease in effectiveness and efficiency of the system. Triggers: The Business analyst and system operator analyzed the reason for risk incompatibility of employees with new technologies. Risk Responses: To eliminate them a head in project management software is put. Risk Owner: System Operator Probability: High Impact: Very High Status: System operator will conduct meeting with Project manager and Business analyst. Number: R21 Rank: 5 Risk: Planning Risk Description: The Planning risk occurs as external circumstances or mistakes by team forces to change initial planning. Thus a new proper plan has to be framed with any particular coming circumstance. Category: Employees Risk Root Cause: Any incident or accident related to the planning of online ticket booking system can risk it.
Student Name:Student ID: Triggers: The cause here is the extraneous situations occurred due to accidents or mistakes. Risk Responses: System Analyst will develop at least two plans so that in case one plan doesn’t work due to some mistakes the other plan works. Risk Owner: System Analyst Probability: High Impact: Medium Status: System analyst will arrange an urgent meeting with the project manager. Qualitative Risk Analysis The table below is made on the basis of the importance of risk starting from Schedule Risk and ending to Planning Risk. Table6: Qualitative Risk Analysis Risk TypesRisk Members Schedule RiskProject Manager Resource RiskBusiness Analyst Scope RiskBusiness Analyst Technological RiskSystem Operator Planning RiskSystem Analyst
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Student Name:Student ID: Part Five: Quality Management Plan Objective of Team Philosophy The objective of a team is that they must carry mutual respect for each other so that they can enhance their ability for the building of online ticket booking system. Apart from team goals, stress on individual goals must be given to ensure progress and work management. There must be suitable changes in work systems by the team so that new desired culture can be supported. The team must ensure involvement of every employee of RALS so that loyalty is increased and ownership is fostered. In our case study, the team members of RALS must ensure great co-ordination between Globex and Virtucom. Work must be broken down as per the specialities carried by members so that least hurdles come on the way. To accomplish work on time and in the least efforts, teamwork is necessary. With the help of the team, MOV and action plan are created then proper implementation of testing is done to find out errors. After this, the needful requirements are developed to meet the needs of online ticket booking system. Set of Verification Activities Verification is a process to ensure the quality, products, and deliverables to meet particular requirements prior to the final testing. It ensures that each and everything is going correctly and finished up in right manner. Three activities here are- Technical Review- It entails the system verification while making sure of meeting the company standards and the technical requirements. Managerial Review- It checks that whether the expectations set by the project manager or customers are met within the designed timeframe. Business Review- It verifies that whether the system was able to achieve the target within the specific scope and the functionality is same as intended. Successful walkthrough of the system will make sure that errors and bugs of software are removed. Set of Validation Activities The online ticket booking system project will be properly examined for compatibility, worker reliability and user capacity. The activities included here are- Unit Testing- It confirms that RALS system is functioning appropriately and then is tailored to the expectations and buyer’s requirement.
Student Name:Student ID: Integration Testing- It confirms that the RALS system is working as per requirement and needs. The functioning of the system is related to the tasks performed. Unit Acceptance Testing- This test is taken place to confirm that the online ticket booking system is built in a right manner and all the demands of exhibitors are met. System Acceptance- It is a checklist been prepared after the successful completion of validation activities (Bambao, 2016).
Student Name:Student ID: Part Six: Closure and evaluation step Annotated bibliography Annotated Bibliography 1 ChePa, N., Jasin, N.M. and Bakar, N.A.A., 2017, October. How change management can prevent the failure of information systems implementation among Malaysian government hospitals?. In AIP Conference Proceedings (Vol. 1891, No. 1, p. 020037). AIP Publishing. In this article, the author discusses the changes in an information system failure and change management. According to the author, Information system failures occurred during the implementation stage and development stage. He is used change management to prevent failures of IS. He is a development the system for Malaysian government hospitals using CM system to prevent the information system failures. it is also discussed organizational culture, change resistance, and client detail. The main disadvantage of this article is that all discussion is done in a theoretical manner there is no detail of compressive Annotated Bibliography 2 Goheen, J.R., Anthony V. Pugliese, ELECTRONIC TICKET, RESERVATION SYSTEMS LLC and Pugliese Anthony V, 1998. Electronic ticketing and reservation system and method. U.S. Patent 5,724,520. In this article, the author discusses about E-Ticket and reservation system of the airline industry. In this, he is discussed of validation and authorization process pre-scheduled events that is also remove paper tickets. Payment mode, refund policy and reservation policy for E-ticket is also described in the article. Annotated Bibliography 3 Pavlou, P.A., Liang, H. and Xue, Y., 2007. Understanding and mitigating uncertainty in online exchange relationships: A principal-agent perspective. MIS quarterly, pp.105-136. In this article, the author discusses the uncertainty and mitigating online system. According to author, uncertainty and mitigating is the harmful effect on the B2C E-commerce system. the author is designed a system according to a specific website and classical website. Information system security issued also discussed here. At the end, the author is work on static data with the respect of proposed model and given the result which is better than another.
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Student Name:Student ID: Closure checklist After the collecting, all information about stakeholder’s requirements than Closure process is originated in the project. All the documentation and supplier information details are the proper manner. RALS organize and Globex are shared hardware devices, consultation fees, and sponsors fees of all invoice process. Project objective, aim, design, and development process are validating after meeting with stakeholders. RALS member is organized Technical documentation of the system. Maintainofthesystemismanagedbythecomputertechnician.Itisdoneafter implementation of the project. Maintain is done regular time period. Project evaluation Performance of individual team member Table7: Rating of the Project according to the team member S.No.Member of TeamRating (out of 5) OrganizationPerformanceManagementSupport 1Project Manager53.534.8 2Web Designer44.63.84 3System Operator444.23.8 4Business Analyst53.73.93 5System Analyst4.654.43.6 6Computer Technician4.43.74.64.1 7RALS Members4.33.93.73.4 Review from Project managers Table8: Review from Project managers S.No.FeaturesRatings 1.PriceGood 2TimingExcellent 3PurposesVery Good 4SupplyModerate
Student Name:Student ID: Evaluation of the project success- The MOV At the initial state of the project, system is an installation in Globex locations. After, MOV has defined the result at end of the second month, eight months, or one and half years. Online ticket generation project will be attracted the new customer in the 2ndmonth of system development. Newly development project is attracted new customers who will be captured within 8 months of implementation of the project. Investment policy will be deliberate after one and half years of development of the new system. After the development of project, both managers (RALS team manager and Globex manager) will be checked the system and tell that requirements of project (from the stockholder) are meet or not which means they will be told project is only one confidence accept if project meet all requirement of the stockholder
Student Name:Student ID: References Paul,M.(2016).InformationTechnologyProjectManagement.Retrievedfrom http://slideplayer.com/slide/7361945/ Spence, I. (2015).Measuring What Counts: Introducing the Better, Faster, Cheaper, Happier Measurement Framework. Retrieved from https://blog.versionone.com/measuring-what-counts- introducing-the-better-faster-cheaper-happier-measurement-framework/ Metrics,M.(2017).WhatisaKPI,MetricorMeasure?Retrievedfrom https://www.klipfolio.com/blog/kpi-metric-measure Ritter, D. (2008).Expectations of a Project Manager.Project Management. Retrieved from https://certifedpmp.wordpress.com/2008/09/17/expectations-of-a-project-manager/ Famuyide, S. (2017).The Role Of A BA In Managing Stakeholder Expectations. Retrieved from https://businessanalystlearnings.com/blog/2017/4/21/the-role-of-a-ba-in-managing-stakeholder- expectations Infinity.(2010).Roles&ResponsibilitiesOfSystemAnalyst.Retrievedfrom https://www.slideshare.net/infinityrulz/roles-responsibilities-of-system-analyst Ammari,A.(2013).ITECN466:Projectinitialization.Retrievedfrom https://www.slideshare.net/AhmadAmmari/itec-n466-project-initialization Chaudhary,K.(2015).Roleofsystemanalyst.Retrievedfrom https://www.slideshare.net/karankamboj313/role-of-system-analyst-46040229 Creativepool.(2015).JobDescription:WebDesigner/WebDeveloper.Retrievedfrom https://creativepool.com/articles/jobdescriptions/web-designer-and-web-developer-job- description Josh,S.(2017).Top10ResponsibilitiesofaBusinessAnalyst.Retrievedfrom http://www.zarantech.com/blog/top-10-responsibilities-business-analyst/ Mrsic,M.(2017).ProjectManagerRolesandResponsibilities.Retrievedfrom https://activecollab.com/blog/project-management/project-manager-roles-and-responsibilities Ray,L.(2017).Duties&ResponsibilitiesofaComputerTechnician.Retrievedfrom https://careertrend.com/about-5538073-duties-responsibilities-computer-technician.html Rezobx. (2016).6 Must Have Features Of Online Booking Systems- Rezobx. Retrieved from https://www.rezobx.com/must-have-features-online-booking-systems/
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Student Name:Student ID: Sabyasachi. (2017).The Importance of Having Clearly Defined Acceptance Criteria in Your Projects.Retrievedfromhttps://www.simplilearn.com/importance-of-having-clearly-defined- acceptance-criteria-in-projects-article Spacey,J.(2016).101ProjectManagementBasics.Retrievedfrom https://simplicable.com/new/project-management-basics project-management.(2017).TypesofRiskinProjectManagement.Retrievedfrom https://project-management.com/types-of-risk-in-project-management/ Taylor,N.(2016).Whatarethemainrisksinprojectmanagement?Retrievedfrom https://www.itmplatform.com/en/blog/what-are-the-main-risks-in-project-management/ Bambao, C. (2016).AS08.Retrieved from https://www.slideshare.net/ChristianBambao/as08- 61927080