ICTICT608 Interact with clients on a business level

CONTENTS
Section 1: Draft Proposal Template................................................................................................... 3
Section 2: Final Proposal................................................................................................................... 5
Section 3: Service Level Agreement.................................................................................................. 7
Section 4: Survey.............................................................................................................................. 8
Section 5: Progress Report................................................................................................................ 9
Section 6: Updated Proposal and Service Level Agreement...........................................................10

BSBWRT301 Write simple documents Trainer Guide
Student name & ID:
Assessor:
Date:
Business this assessment
is based on:
Documentation reviewed
as part of this
assessment:

BSBWRT301 Write simple documents Trainer Guide
Section 1: Draft Proposal Template
Document your draft proposal here using the template. Use diagrams and flow charts as relevant to
assist with understanding the proposal.
Client Proposal
Include the name of the
business for this
proposal
The name of our business is IT Biz solution which is an
organisation offering range of Information & communication
Technology services to all different types, sizes of businesses.
Background
Provide a background for
the client i.e. the
products and service
they provide and their
service standards,
values and culture.
Research and document.
trends relating to the
client’s business.
The business of the client is “Grow Management Consultants”
which is engaged in mentoring training, coaching, management
program evaluation, management consultation, leading best
practices etc.
The values and cultures of client consists Innovation, reliability,
respect, Quality etc. these components are being practises by
the client (Richardson, 2020)
The key service standards are as-
 Responding to all enquiries within three days of work.
 Providing agreed services on the agreed time frame.
 Keeping friendly and professional behaviour with
stakeholders.
As the study carried out by “SAL” found that there is need to
make changes in the business due to prevailing market
circumstances. Australian economy is now going with faster
growth of last 25 years. Sluggish productivity, growth of
employment etc. are leading to bring changes by such
organisations (Witzleb, 2018)
Client needs
Outline the client’s needs
as per the information
provided/that you can
access.
The client is having some needs such as it wants to hike its
marketing and advertising.
Improvement of services it is providing to its customers.
Keeping higher level of communication.
Improvement of communication channels.
Wants strong market campaigns so can soar its targeted growth.

BSBWRT301 Write simple documents Trainer Guide
Offering better and attention grabbing fee structures etc.
So these all are some key needs at the same time some other
needs such as the client is having concern about its electronic
communication services which are not going well. At the same
time the staff of the organisation is also not having great
expertise so these all areas are having need to be taken into
consideration.
Service level agreements
Describe service level
agreements currently in
place.
Being an organisation engaged in consultancy business so
having severe need to install better accounting and information
services. With this regard the organisation is now using Xero for
accounting needs.
At the same time, it is using Office Galaxy for hardware services.
The service level agreement is being practised by the
organisation and it would be lasted for another year too. It is
going to get renewed or may get replaced.
Services offered
Describe the services
sought by the client.
Identify any additional
services that you
consider could benefit
the client
These are the offered services to the client-
Management of IT services so can solve its IT related issues.
Here some key perils such as Data loss, fire and flood damage
on IT equipment, data theft, crashing of system, virus attack,
email not working will be addressed.
Management of workstations, here reduction of downtime, hiking
system performance, automatic upgrades etc.
Hardware sales and maintenance.
Email management services.
Security services (Hidalgo and Herrera, 2020)
Digital marketing services.
Website designing.
Then providing training to the employees of client.
Cost
Document the proposed
cost for the services
required by the client.
Make sure you refer to
current fee information to
develop costings.
Management of IT services- $500 (costs are per month)
Continuous management- $750
Management of workstations- $150
Sales of hardware- $200
Email management services- $1600