Impact of Employee Engagement On Employee Retention
Added on 2020-02-12
27 Pages5733 Words596 Views
Project Report1
ABSTRACTThe aspect of employee engagement is very important as it facilities to motivatepersonnel and support them to contribute towards organizational success. This enables firm toincrease their attention and plan for the expansion of the company and deliver good quality ofproducts and services to the end users. The research has been conducted on Marriott hotel of UKwhich has its several brand across the world. The basic aim of the investigation is to analyse theimpact of employee engagement on employee retention: A study on Marriott Hotel, UK. For thispurpose, the objectives are mentioned.Qualitative method has been applied by the researcher for collecting both primary andsecondary data. However, interview method also been applied to understand that how employeeengagement is contributing towards the success of the business. The findings of the investigation reflects that employee engagement is helpful for thebetter performance of the business as performance get motivated and they focus on their taskeffectively. It has also been found that with the help of employee engagement workforce can beretained and accordingly rate of return of the business can be increased. 2
TABLE OF CONTENTSABSTRACT.....................................................................................................................................2Chapter 1: INTRODUCTION..........................................................................................................4IMPORTANCE OF THE STUDY..................................................................................................5CHAPTER 2: Literature review.......................................................................................................6Chapter 3:Research specification...................................................................................................10Research approaches and research methods..................................................................................10Chapter 4: RESULTS....................................................................................................................14RESULTS AND DISCUSSION ...................................................................................................14Collection of data.......................................................................................................................14CHAPTER 5: Conclusion..............................................................................................................23LIMITATIONS FOR THE RESEARCH AND AREAS FOR FURTHER CONSIDERATION.23REFERENCES .............................................................................................................................25APPENDIX....................................................................................................................................273
CHAPTER 1: INTRODUCTIONTitle: To identify the employee engagement and employee retention: A study on Marriott Hotel,UKEmployee engagement is considered as an effective approach that assists in buildingsense of belongingness and commitment towards the organisation. Therefore, it assists the staffto retain within the organisation and contribute their services towards accomplishing the goalsand objectives of the hospitality organisation. In order to carry out the research, selected topic isto assess the impact of employee engagement on the retention of employees within MarriottHotel. Selecting this topic will assist in measuring the impact of engagement on the level ofemployee retention. Along with this, there are certain factors that support the researcher inselection of this topic that mainly include his personal interest in the management topic. With theselection of this topic, researcher will conduct proper and reliable research that assists inaccomplishing the stated aim and objective of topic. On the other hand, there are also otherfactors associated that motivate researcher to select the topic for research that is to attain growthin academic career. The project under consideration is based on the Marriott hotel which is adiversified hospitality company, handling its businesses through baord portfolio of hotels andlodging facilities. It is operating across 110 countries with its proper management regarding thequality and customer requirement However, the business handle the work related to employeeengagement effectively. Project outline specificationAim: To analyse the employee engagement and employee retention: A study on Marriott Hotel,UKObjectives: To study the concept of employee engagement within hospitality industryTo study the concept of employee retention within industryTo identify employee engagement practices within Marriott Hotel, UK To assess the link between employee engagement and employee retention within MarriottHotel 4
To recommend the ways and practices through which Marriott Hotel may retain theiremployees through adoption of employee engagement practices. Matched resources efficiently to the research questionsWhat is the concept of employee engagement within hospitality industry?What is the concept of employee retention within industry?What are the employee engagement practices that are used within Marriott Hotel, UK?What is the link between employee engagement and employee retention within MarriottHotel?What are the ways and practices through that adopted by hospitality organisation to retaintheir employees with the help of adoption of employee engagement practices?There are different resources that are matched efficiently by the researcher that supportsin meeting the requirement of research questions. There are different requirement of resourcessuch as human resources, physical resources as well as technological resources that supportsthem in accomplishing the objectives and aim in proper manner. IMPORTANCE OF THE STUDYThe aspect of employee engagement is important through which company ensure thatpersonnel are getting appropriate environment and they are working with higher level ofsatisfaction. However, it is important to shed light on their requirement otherwise firm mightsuffer from greater employee turnover. It increased entire risk of the businesses and reduce themarket share of the same to a great extent. For this purpose, current study is being conducted toassess the role of employee engagement on retention. It would be effective for corporation likeMarriott hotel to retain personnel with adoption of suitable strategy. 5
CHAPTER 2: LITERATURE REVIEWConcept of employee engagement within hospitality industry The term employee engagement is consider as an effective approach that ensure adequatecondition or environment given for all the employees so that they may get committed towardsthe goals and values of the organisation. From the view point of Alias, Noor and Hassan (2014)employee engagement within the hospitality organisation is mainly based on the mutual trust, Inorder to attain long term success within hospitality organisation the key aspect is to satisfy theirguests and customers those who visits the hospitality organisation. For instance, with the help ofproviding quality experience to guests hotel manager can easily raise the chances of customersreturning to their hotel. Therefore, it can be attained through engaging the staff and employeeswithin the organisation. From the view point of Anitha (2014) it is essential for employers withinthe hospitality organisation to engage their productive staff as happier staff get committedtowards organisation that results in retaining within the organisation. In addition to this, Bode,Singh and Rogan (2015) has also stated that engaged employees within the hospitalityorganisation is consider as enthusiastic staff within the organisation that outperform in theeffective way that enhances the performance of organisation. Along with this, engagedemployees are bounded with the organisation that assists them to be retain within theorganisation. From the view point of Karatepe (2013) employees are consider as key assetswithin the hospitality organisation therefore, management must try to avoid the increasing rate ofemployee turnover. Employee retention is defined as ability of an establishment that assists inholding their competent employees that directly contribute their activities within theorganisation. Employee engagement practices that is used within the industryIn the era of globalization it is very important that companies engage its workers in thebusiness practices so that they can feel participative and stay in the organization for the longerperiod. According to the view of Tangthong, Trimetsoontorn and Rojniruntikul (2014)hospitality industry can increase employee’s engagement by building communication in theworkplace. As by involving those in meetings and important decisions companies can engagethem more. By this way people will feel motivated and they will put their best efforts for the wellfare of the organization. By communicating common goal and values of company to staff6
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Employee Retention Strategies - PDFlg...
|24
|5277
|360
Employee Retention in Hospitality Sector: Strategies and Challengeslg...
|25
|5863
|56
Case Study of Employee Performance of Marriott Hotellg...
|45
|12095
|2999
Effectiveness of Monetary Rewards in Enhancing Employee Motivation - Case Study on Strand Palace Hotellg...
|27
|6026
|77
Employee Retention - Assignmentlg...
|23
|5709
|196
Customer Retention Strategies After COVID-19: A Study on Marriottlg...
|42
|12372
|216