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(Doc) Assignment - Introduction to Management

   

Added on  2020-01-07

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UniversityINTRODUCTION TO MANAGEMENTLecturer’s name:Students’ name:

Introduction to ManagementTable of ContentIntroduction.............................................................................................................3Analysis of the problem...........................................................................................3Justification of the suggestion.................................................................................5Conclusion................................................................................................................8Bibliography...........................................................................................................10Page 2 of 12

Introduction to ManagementIntroductionThe problem taken here is the fourth problem that in relation to the hotel namely The Imperialhotel in London. The hotel is that of branmded and a 4-star hotel in the hotel industry of Londonwith 25 hotels that are operated by this brand. The hotel bears international importance having itspresence in the central London where the guests mostly consists of tourists and business person swho are to give high quality services (Tarí et al. 2014) There were prevailing problems that werebeing identified by the new manager who has been recruited recently. The problem chosen forthe analysis is the fourth provided in the assessment. T he fourth problem is ineffectiveleadership management by the previous heads of department and supervisory staff due to poorcontrol and monitoring process. The hotel possess lal potential elements that are required by any4-star hotel but the improper management of the hotel and the stakeholders in relation to themarket of hotel industry of London is the problem that is being identified by the new GeneralManager Peter Farnsworth who has recently been recruited to manage the hotel. The report analysis on rte given problem number 6 is analysed through the point of view of themanager that is Peter Farnsworth who has provided suggestion for the management of the issueswithin the operations of the hotel (Hoque, 2013). Further, the other implications of sorting boutthe issue are also discussed along with recommendations in order to mitigate the problem. Firstthe issue is a well examined with other perspectives. Ten the challenges are identified that mayarise while solving the problem. The report justifies the suggestion spriovided by Peter in termsof its appropriateness to the issues. Analysis of the problemThe problem related in number 6 includes the deficiency in the leadership of the previousmanager who was not capable of managing the hotel, the stakeholders the staffs and theorganisational operations that are interrelated to the hotel. The problem is that the head of thedepartment is not efficient in enough to handle the staffs and even the staff supervisor is notresponsible enough to unite all the stakeholders into one team who are channelised towards theachievement of the objectives of the hotel and the mission and vision of the organisation which isa hotel here (Anderson et al. 2015). The issues that were with the previous manager were that ofthe behavior with the staffs and towards other departments that affected the operation of the hotelPage 3 of 12

Introduction to Managementin many aspects. The supervisors and the manager lacked the sense of unity in terms of blamingeach other regarding their departmental duties. The HODs of particular departments do notsupport the own team during the carrying out the responsibilities because which is verydemotivating for staffs and they feel dissatisfied too. The manager of the particular departmentsfails to monitor the activities that are being carried out within the hotels in terms of providingservices to the customers. This problem is often reflected on the performance of the staffs whileproviding the services to the customers that in return brings negative reputation to the hotel. Theproblems has been identified through a customer satisfaction survey that has surfaced the issuesrelated to the customer satisfaction which in return reveals the gaps between the mission of theorganisation of company and the execution of the plans to achieve the mission. The standardwork has been hindered due to the conduct of the supervisors in terms of managing the jobs ofthe staffs. The reporting format of the hotel in terms of housekeeping (Mok et al. 2013). Thecomplaints of the customers are not addressed instantly and not solved as per requirements,which is very critical for the reputation of the hotel (Singh et al. 2016). The satisfaction of thecustomers is also neglected since the reporting system is very weak in this hotel. This in returnhas made the operational system in the hotel very weak, which is having negative effect on thehotel. Another problem that has arisen within the hotel is that after the retirement of the previousmanager many other higher staffs have left the hotel who has been serving the hotel for 10 years.This sudden issue needs to be resolved quickly otherwise more issues related to the operation ofthe hotel and the hotel will lose its standard quality. The quality of the services of the hotel isalready on the verge of being poor in terms of performance of the staffs and the servicesprovided by the hotel managers (Molina-Azorín et al. 2015). The new manager therefore, ismaking recommendation and suggestion that will foster the growth of the hotel that is veryessential at this stage for the organisation. The problems not only need to be identified but thereis a need to critically evaluate the reasons behind the issues that have arised. The criticalevaluation to every detail will only bring forth the immensity of the reasons that needs to besolved from the roots. The reasons include poor control and monitoring (Nieves and Segarra-Ciprés, 2015). The leaders are not appropriate in relation to their instructions or guidancebecause the staffs are only the ones who work in ground level only through the instructions thatare provided to them. In short, they act according to the leaders. Therefore, it is evident that acommunication gap prevails within the staffs, the leaders, and the HODs of the hotel that isPage 4 of 12

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