Quality Management Plan

The Quality Management Plan outlines the processes and activities for organizing, maintaining, monitoring, and improving the quality of care. It includes quality planning, assurance, and control.

QUALITY MANAGEMENT PLAN

<Project Name>
VERSION HISTORY
[Provide information on how the development and distribution of the Project Quality
Management Plan, up to the final point of approval, was controlled and tracked. Use the
table below to provide the version number, the author implementing the version, the
date of the version, the name of the person approving the version, the date that
particular version was approved, and a brief description of the reason for creating the
revised version.]
UP Template Version: 11/30/06
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Version
#
Implemented
By
Revision
Date
Approved
By
Approval
Date
Reason
1.0 <Author name> <mm/dd/yy> <name> <mm/dd/yy> <reason>

<Project Name>
Note to the Author
[This document is a template of a Project Quality Management Plan document for a
project. The template includes instructions to the author, boilerplate text, and fields that
should be replaced with the values specific to the project.
 Blue italicized text enclosed in square brackets ([text]) provides instructions to
the document author, or describes the intent, assumptions and context for
content included in this document.
 Blue italicized text enclosed in angle brackets (<text>) indicates a field that
should be replaced with information specific to a particular project.
 Text and tables in black are provided as boilerplate examples of wording and
formats that may be used or modified as appropriate to a specific project. These
are offered only as suggestions to assist in developing project documents; they
are not mandatory formats.
When using this template for your project document, it is recommended that you follow
these steps:
1. Replace all text enclosed in angle brackets (i.e., <Project Name>) with the
correct field values. These angle brackets appear in both the body of the
document and in headers and footers. To customize fields in Microsoft Word
(which display a gray background when selected):
a. Select File>Properties>Summary and fill in the Title field with the
Document Name and the Subject field with the Project Name.
b. Select File>Properties>Custom and fill in the Last Modified, Status, and
Version fields with the appropriate information for this document.
c. After you click OK to close the dialog box, update the fields throughout the
document with these values by selecting Edit>Select All (or Ctrl-A) and
pressing F9. Or you can update an individual field by clicking on it and
pressing F9. This must be done separately for Headers and Footers.
2. Modify boilerplate text as appropriate to the specific project.
3. To add any new sections to the document, ensure that the appropriate header
and body text styles are maintained. Styles used for the Section Headings are
Heading 1, Heading 2 and Heading 3. Style used for boilerplate text is Body
Text.
4. To update the Table of Contents, right-click and select “Update field” and choose
the option- “Update entire table”
5. Before submission of the first draft of this document, delete this “Notes to the
Author” page and all instructions to the author, which appear throughout the
document as blue italicized text enclosed in square brackets.]
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<Project Name>
TABLE OF CONTENTS
1 INTRODUCTION...........................................................................................................5
1.1 Purpose of The Project Quality Management Plan.......................................5
2 PROJECT QUALITY MANAGEMENT OVERVIEW.....................................................5
2.1 Organization, Responsibilities, and Interfaces...............................................5
2.2 Tools, Environment, and Interfaces...............................................................5
3 PROJECT QUALITY MANAGEMENT.........................................................................5
3.1 Quality Planning.............................................................................................6
3.1.1 Define Project Quality...............................................................................6
3.1.2 Measure Project Quality............................................................................6
3.2 Quality Assurance..........................................................................................6
3.2.1 Analyze Project Quality.............................................................................6
3.2.2 Improve Project Quality.............................................................................6
3.3 Quality Control...............................................................................................6
APPENDIX A: PROJECT QUALITY MANAGEMENT PLAN APPROVAL.....................7
APPENDIX B: REFERENCES..........................................................................................8
APPENDIX C: KEY TERMS..............................................................................................9
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<Project Name>
1 INTRODUCTION
1.1 PURPOSE OF THE PROJECT QUALITY MANAGEMENT PLAN
The quality management plan denotes set of operations or activities along with a cycle of
work for organizing, maintaining, monitoring as well as improvisation of quality of care.
The plan is liable fro setting out processes for identification of risks, their mitigation along
with response. The rationale behind this is to ensure that quality is managed, it is important
to acknowledge that there application or system do not get stop due to heavy traffic,
unresponsive and delay within the response to patients.
2 PROJECT QUALITY MANAGEMENT OVERVIEW
2.1 ORGANIZATION, RESPONSIBILITIES, AND INTERFACES
Name Role Quality Responsibility
Laura Johns Quality requirements Quality mentoring & coaching
Steve Smith Quality Plan Formulation of plans
Maria
Gilmour
Quality
implementation
Monitoring the ways in which
formulated plans are being
carried out
Danielle
Richard
Control the quality Carry out quality audits
2.2 TOOLS, ENVIRONMENT, AND INTERFACES
Tool Description
Causes & effect
diagram or Fishbone
diagram
They assist within identification of root causes related with
specified problems within organization.
Histograms It denotes graphical representation of distinct frequencies.
Flow-charting This will enable individuals to anticipate the potential flaws
which exist within the formulated process.
3 PROJECT QUALITY MANAGEMENT
At the highest of levels Quality Management involves planning, doing, checking,
and acting to improve project quality standards. PMI PMBOK (Project
Management Body of Knowledge) breaks the practice of Quality Management into
three process groups: Quality Planning (QP), Quality Assurance (QA) and Quality
Control (QC). The following sections define how this project will apply each of
these practice groups to define, monitor and control quality standards.
3.1 QUALITY PLANNING
E-Health system must cover all the standards that have been given by NICE
(National Institute for Health and Care Excellence). These standards can be
satisfied by reviewing the reviews given by their patients as well as ensuring that
appropriate health services are being delivered to all individuals.
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<Project Name>
3.1.1 Define Project Quality
The processes as well as activities that are liable for determination of objectives,
responsibilities and policies by which project demands can be satisfied for which it
was carried out is referred to as project quality. The goal of project is to provide
electronic health to their patients.
3.1.2 Measure Project Quality
While planning, flow-charting tool and fishbone diagrams can be utilized for
monitoring the quality of project. As it will provide the way in which tasks have to
be carried out. Along with this, Gantt Chart must be used for identification of time
required for each.
3.2 QUALITY ASSURANCE
The activity that is being utilized for ensuring that firm is rendering best services to
their employees as well as individuals is referred to as quality assurance. They
can be measured by analyzing time required for delivering services, accuracy and
schedule realization.
3.2.1 Analyze Project Quality
Technology is evolving and different tools can be utilized for processing as well as
extraction of data like Rapid Miner. This will give appropriate information
accordingly changes can be made through which quality can be enhanced.
3.2.2 Improve Project Quality
Having appropriate knowledge and information will lead to furnish better quality
services. Along with this, E-Health will provide cheaper and accurate services.
3.3 QUALITY CONTROL
The flow-charting and Gantt chart will be used for monitoring activities like through
this it can be identified which task has to be carried out at specified time frame.
This will lead to deliver timely and accurate services.
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<Project Name>
Appendix A: Project Quality Management Plan Approval
The undersigned acknowledge they have reviewed the <Project Name> Project
Quality Management Plan and agree with the approach it presents. Changes to
this Project Quality Management Plan will be coordinated with and approved by
the undersigned or their designated representatives.
[List the individuals whose signatures are desired. Examples of such individuals
are Business Steward, Project Manager or Project Sponsor. Add additional lines
for signature as necessary. Although signatures are desired, they are not always
required to move forward with the practices outlined within this document.]
Signature: Date:
Print Name:
Title:
Role:
Signature: Date:
Print Name:
Title:
Role:
Signature: Date:
Print Name:
Title:
Role:
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<Project Name>
Appendix B: References
[Insert the name, version number, description, and physical location of any
documents referenced in this document. Add rows to the table as necessary.]
The following table summarizes the documents referenced in this document.
Document
Name and
Version
Description Location
<Document
Name and
Version
Number>
[Provide description of the
document]
<URL or Network path where
document is located>
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<Project Name>
Appendix C: Key Terms
The following table provides definitions for terms relevant to this document.
Term Definition
Quality
management plan
The maintenance of required levels of quality within
products or services.
Quality assurance The way for prevantion of defects as well as mistakes
within manufactured products which will lead to avoid
certain problems.
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