Project Management : Implementation of CRM and MMS applications

Running head: PROJECT MANAGEMENT
Project management
Name of the Student
Name of the University
Author’s Note

PROJECT MANAGEMENT
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Table of Contents
1. Project charter..............................................................................................................................2
2. Project scope................................................................................................................................4
3. Project scheduling........................................................................................................................5
4. Project budget and full project plan.............................................................................................6
4.1 Budget....................................................................................................................................6
4.2 Project plan............................................................................................................................7
5. Group activity report....................................................................................................................8
5.1 Group activity 1.....................................................................................................................8
Bibliography..................................................................................................................................10

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1. Project charter
Project Title: Implementation of CRM and MMS applications
Start date:06-04-2020
Finish Date:28-04-2020
Budget Information: The organization generally arranges budget of around $69, 440. It is
found that the majority of project cost will be spend on the resources in order to implement the
CRM and MMS system.
Project Manager: <Please include your details>
Project Objectives: The main objective of the organization is to implement automated CRM
as well as MMS system in order to provide proper managed services to different organizations
including aged care as well as sporting companies. With the help of automated CRM as well
as MMS system, the organization can be able to meet the requirements of the clients
effectively and can be able to understand the entire current solution.
Main success criterion: The project will meet the demands of managed services after the
implementation of automated CRM and MMS system.
Approach:
 It is found that proper review needs to be taken in order to determine the requirements of
the project
 Hiring experienced team members for implementing the system successfully on time
 Development of CRM and MMS system within the time and cost that is estimated.
Roles and responsibilities
Role Position Contact information
<Please fill your name> Project manager, <Fill your contact Info>

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Jesse Dodge Project planner [e-mail]
Kim Chen IT manager [e-mail]
Page Faue Financial manager [e-mail]
Joe Miller Resource manager [e-mail]
Alfred Phuong Designer [e-mail]
Kim Faue Operational manager [e-mail]
Michael Bell IT team [e-mail]
Jessie Fleming Tester [e-mail]
Robot Fleming Application manager [e-mail]
John Miller Database administrator [e-mail]
Sign off: Project manager
2. Project scope
Project Title: Development of automated CRM and MMS system
Date: 06-04-2020
Prepared by: Project manager
Project summary and justification: The paper mainly reflects on Cyclone IT which is one of
the IT managed service provider that helps in providing a number of IT infrastructure
management to the various companies that do not have IT staff. IT cyclone generally work in
various industries and most common industries include aged care as well as sporting
organization. It is found that the demand for different types of managed services increases and
therefore the company mainly requires CRM and monitoring and management (MMS) system