Implementation of E-Governance System

This paper evaluates the different aspects of e-governance and the benefits of enterprise management architecture in the Australian Federal Government.

Running head: IMPLEMENTATION OF E-GOVERNANCE SYSTEM
Implementation of e-governance system
Name of the Student:
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1IMPLEMENTATION OF E-GOVERNANCE SYSTEM
Executive Summary
The increasing dependencies on the digital technology leads many of the organizations to
adopt the emerging technology. One of the application of the digital adaptation is the
application of the e-governance (Kumari and Singh 2016). E-governance is a new concept of
providing the services to the citizen through the online portals governed by the government.
Through the e-governance websites it has become easier for the government to reach to
the citizens. Apart from that the citizens can reach to the government with their problems
and responsibilities easily through the e-governance system (Bahari, Yonnedi and Djunid
2015). This paper will evaluate the difference aspects of the e-governance along with
benefits of enterprise management architecture in the Australian Federal Government.

2IMPLEMENTATION OF E-GOVERNANCE SYSTEM
Table of Contents
1.0 Introduction....................................................................................................................3
2.0 Information centric design..............................................................................................3
3.0 Enterprise Information architecture...............................................................................4
4.0 Conclusion and recommendations.................................................................................6
5.0 References.......................................................................................................................8
Figure 1: E-Governance through the ERP system___________________________________________________6

3IMPLEMENTATION OF E-GOVERNANCE SYSTEM
1.0 Introduction
Connected government is the concept that is based on the application of the e-
governance. E-governance can be said as the digital implementation of providing the
government services to the citizens. Through the e-governance system different
government services and the facilities are provided to the citizens. Apart from that the
people can connect to the government at any time and from any place (Migdadi et al.
2016). Moreover the business organizations can reach to the government reading any
schemes and the business purpose. It can be said through the implementation of the e-
governance system the flexibility of the overall system.
The connected government is the concept that will help the government to implement
the synchronization between the different departments of the organization (Bhukya and
Pabboju 2016). Apart from that the initialization of the e-governance can be done
through the connected governance. It can be assumed that the e-governance and the
connected governance can be implemented for the Australian Federal Government for
bringing the flexibility of the overall system.
2.0 Information centric design
The system that provides proper information to the users can be defined as the
information centric design. In order to store the information and provide the correct and
relevant information the functionality of the system is needed to be implemented in
proper way (Jadhav and Patankar 2018). The information centric systems can be handled
through the use of the online portals, movie services and different e-services (Mishra
and Kar 2016). For the implementation of the proper functioning of e-governance, it is
important for the organization to develop an information centric system in the
organization.
Advantages:
There are certain benefits of the using the information centric system for thee-
governance system (Choudrie et al. 2017). The system will store the relevant data and
information which are correct in nature. Apart from that the access of the information
can be done in a proper way. Moreover the control over the access of the information
can be implemented for the data security.
Information maturity model:
The main objective of the information maturity model is to improve the different
organizational aspects of the organization through the use of the information system.
There are different levels of the information maturity models (Juell-Skielse, Lönn and
Päivärinta 2017). Each of the levels are from 0 to 5. In this case, 0 defines the lack of the
information maturity model in the organization information system (Bergquist et al.
2017). On the other hand 5 defines the excellent implementation of the information
system in the organization. This type of model can be used for both the academic and
professional accounts. There are different information maturity models present those
are applicable for the different applications.
2.1 Function 1: Management
Level 1: the structure of the management is not in a proper shape. There is a
problem in the hierarchy of the organization.
Level 2: Due to the improper hierarchy in the organization, certain concerns are
taken to improve the overall situation (Dandabathula et al. 2018). Different

4IMPLEMENTATION OF E-GOVERNANCE SYSTEM
measures are taken in order to develop the management structure in a proper
way.
Level 3: For changing the system and implement the better hierarchy proper
documentation is needed for documentation of the requirements for the
development. This will help to implement the new e-governance system in the
organization (Mital, Pani and Damodaran 2015).
Level 4: The documented plan and the requirements are executed in a proper
way so that the implementation of the system can be done properly.
Level 5: After the implementation of the changed system in the organization the
optimization of the system is needed for the better outcome of the system. The
optimization is done in this stage (Mahalik 2016). For the optimization process
redundant paths are needed to be searched among the system network and the
elimination of the redundant network can help in the optimization process.
2.2 Function 2: Processes
Level 1: All the processes in the e-governance system are not defined in a proper
way. The functionality of the processes are not clear in the system.
Level 2: In this level, all the processes and respective functionalities are identified
in a proper way.
Level 3: All the sub-processes in the processes are identified in this stage. After
that the planning and the execution is done at this stage.
Level 4: Managing the system and evaluating the performance of the
implemented processes in the system is done in this stage.
Level 5: The monitoring of the processes and the respective performance is done
in this stage. On the basis of the monitoring and the evaluation, the feedback can
be provided by the process or the system manager for the further improvisation
of the processes.
3.0 Enterprise Information architecture
Enterprise information architecture is the process or the framework through which
the managing of the different functionalities from the different departments in the
organization can be done. In order to implement the e-governance system, the flow of
the information and the synchronization of the data from the different departments of
Australian Federal government are needed to be done. In order to do this the
implementation of the enterprise system architecture is needed (Shaikh, Kumari and
Kasat 2018). Three components can be found out in the enterprise resources
management. The evaluation of the processes from the business perspective can be
done through the application of the business architecture. The technical processes and
relationship between different technical processes can be described by the technical
architecture (Misra, Singh and Bisui 2016). Different aspects of the organization can be
described through the organizational architecture in the enterprise management
system.
Advantages of the enterprise information architecture:
Helping to achieve the organizational goals: The main advantage of the enterprise
resource architecture is that it helps to achieve the organizational goals for the
company. This is achieved by the enterprise resource architecture through the

5IMPLEMENTATION OF E-GOVERNANCE SYSTEM
synchronization of the functionalities among the different departments of the
organization (Bhosekar and Ghoshal 2018). Apart from that the systematic
implementation for the different functions can be done in a proper way through this
type of framework. Through this implementations the organizational goals can be
achieved.
Achieving the business process reengineering: The business process reengineering
can be done through the implementation of the information resource system. It has
been seen that business process reengineering is involved with the positive changes in
the process. Apart from that the revamping of the functionalities in the organization can
be achieved through business process reengineering (DeLone and McLean 2016). In
order to implement the reengineered process, allocation of the resources can be done
through this framework.
Maintaining the communication flow in the organization: With the help of the
enterprise resource management the flow of communication can be maintained
throughout the system. It has been seen that with the help of enterprise information
and resource architecture, the synchronization between the different departments of
the organization can be achieved. Through this the necessary information between the
technical unit and business unit can share mutual information (Ziemba, Papaj and
Jadamus-Hacura 2015). Apart from that through the use of this framework proper
managing of the data and information can be achieved. Moreover, the analysis of the
data can be done through this framework which helps in the decision making process for
the organization.
Application of the enterprise information architecture in e-governance system:
The implementation of the e-governance system can be done through the use of the
ERP system (Mukti and Rawani 2016). Through this framework managing of the
information and the synchronization of the information which is needed for the e-
governance process can be achieved in a proper way. The implemented system can give
collaborate support the business and the technical aspects of the system.
Australian Federal government can follow the following steps for the proper
implementation of the e-governance system through ERP implementation.
Initialization: this phase includes the gathering of the information. The gathering of the
requirements are needed to be done in a proper way so that mitigation of the
constraints during the developing phase can be achieved.
Planning: The planning phase is concerned about the making of the blueprint for the
execution of the project.
Execution: Through this phase, the execution of the planned system is needed to be
done.
Control and monitoring system: The control and monitoring system is about the
evaluation of the performance of the system.
Closing of the project: If the project outcome meets all the requirements of the project
the project can be closed.
Different types of the e-government services can be implemented in this phase. The
type of services can be government to government, government to citizen, government
to business organization.
Legal dimension: The implementation of the e-governance system will be done
through the implementation of ERP system. While the implementation, Australian

6IMPLEMENTATION OF E-GOVERNANCE SYSTEM
Federal Government has maintained all the rules and regulations regarding the IT
process.
Social dimension: Through the implementation of the e-governance system, the
people in the society can reach to the government more easily. This will be largely
benefitted for the society to solve their problems easily.
Technological Dimension: In order to achieve the desired result the system must
contain execution engine inside the system. Apart from that the business architecture
should be implemented through the process engine.
Proposed system:
At the initial stage the process starts with the examination of the rules and the
regulations associated with the requested business process through e-governance
system. If the activity is legal it is sent for the further processing. The sending of the data
to the different department is decided by the automation system of the ERP (Trivedi et
al. 2018). For the user the graphical interface will indicate the instructions for requesting
a process or the generation of the complaint. Both qualitative and quantitative matrices
are involved in the functioning of the system.
During the execution process it is needed to be assured that the integration process is
done with through the ERP system. In this way the Australian government can deliver
the productive services to the citizens and the business organization.
Figure 1: E-Governance through the ERP system
Source: (Choudrie et al. 2017)
4.0 Conclusion and recommendations
The implementation of the e-governance process is described in the process through
the implementation of the ERP system. It has been seen that the process of the
implementation is complex. However, following the certain rules and regulation will be

7IMPLEMENTATION OF E-GOVERNANCE SYSTEM
helpful for the proper implementation of the process. Apart from that the use of the
technology and ERP framework will help to bring the flexibility in the system. The system
may have the other aspects than the aspects discussed in the paper. It can be said that
the use of the e-governance system will deliver the positive outcome mentioned by the
UN regarding the e-connect system. The citizens can connect with the government at
any time and from any place. The increase of the communication will help the
government organizations to increase the goodwill for the organization.
Some of the recommendations can be made regarding the improvement of the
system. During the implementation the gathering of the requirements are needed to be
done in a proper way. Apart from that the security systems are needed to be
implemented in the system so that the system can be safe from the unauthorized
access. Apart from that the accessibility of the system is needed to be limited among the
trusted officials of the organization. For maintain the safety from the external threats
the employees handling the system should be aware about the consequences of the
security threats. For spreading the awareness, proper training is needed to be given to
the employees in the organization. Apart from that it is recommendable that the use of
the cloud can be carried out for the storage of the data and information in the system.
The use of hybrid cloud architecture can be helpful in this case. The security of the
hybrid cloud is a concerned issues in this context. The responsibility of the security for
the cloud can be negotiated between the cloud providing organization and the cloud
service taking organization. Following all these things will help in the proper
implementation and the functioning of the e-governance system.

8IMPLEMENTATION OF E-GOVERNANCE SYSTEM
5.0 References
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