Importance of Operation Management - Assignment

MANAGEMENT AND
OPERATION

Table of Contents
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P1 Defining and comparing roles and characteristics of leaders and managers.........................1
P2 Examining role of leader and function of manager with context of Marks and Spencer......3
P3 Situational Leadership, System and contingency leadership.................................................4
Task 2...............................................................................................................................................6
P4 Operations management of Marks and Spencer and roles of leaders and managers.............6
P5 Importance of operation management...................................................................................8
P6 Factors that impact on operation management of Mark and Spencer....................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Management and operations is a branch or specialization within the field of business. An
individual who studies this concentration may specialize in any number of sub-concentrations,
each one carrying its own skill requirements (Rashid, 2016). In accordance with this context, this
report will cover the aspects which are necessary for leaders and managers while working in an
organisation. Different theories and approaches of leadership will be discussed in this report with
reference of Marks and Spencer limited. Further the role of leader and function of manager will
be differentiated and how their roles impact the functioning of organisation will be covered. Key
approaches of operation management and role of leaders and mangers will be discussed in this
assignment. The importance and value of operation management in order to accomplish goals
and objective of the company will be evaluate in this report.
Task 1
P1 Defining and comparing roles and characteristics of leaders and managers
Introduction to organisation: Marks and Spencer plc is a major British multinational retailer
headquartered in the City of Westminster, London. It has 959 stores actively operating business
activities across United Kingdom (Purvis, 2015). The management of organisation is composed
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Illustration 1: Marks & Spencer
(Source: Marks and Spencer, 2017)

of hierarchy system in which the top management authorise to make decisions and implement
strategies. The brand value of the organisation is effective enough to attract and retain customers
effectively and efficiently. Management of company deals with clothing and accessories
designed for both men and women. It has variety of stores operating outside United Kingdom.
The business earned revenue till the end of 2016 was approximately £10,622.0 million.
Defining leaders and managers Leaders: Leaders are those people who influences other employees to follow the right
path so that the organisational goals and objectives can be accomplished easily and
efficiently (Khan, 2013). The role of leader is to provide effective guidance and
motivation to the employees of Marks and Spencer, so that they can conduct their
business activities effectively. Managers: Managers are those people working in an organisation who are responsible for
controlling, monitoring, supervising and administering employees and their activities.
They are accountable for allocation of resources employed in Marks and Spencer
effectively and efficiently (Fernie, 2014).
Difference between roles and characteristics of leaders and managers
Basis Leaders Managers
Meaning Leaders are those people
working in an organisation
who posses some special
power and skills to influence
his team and colleagues by
being an example and
inspiration (Greenland and
Newman, 2015).
Managers are those entities
who are responsible for
allocation of resources
employed in the organisation
effectively and efficiently.
Roles The role of leader is to guide
his/her subordinate in difficult
conditions and situations.
Further, leaders role is to
motivate employees so that
The role of manager is to
supervise, monitor and
administer the work conducted
by employees. He is
accountable for handling
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