(PDF) Management and Operations
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Added on 2020-10-05
(PDF) Management and Operations
Added on 2020-10-05
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Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Different roles & characteristics of a leader and manager................................................1TASK 2............................................................................................................................................4P2 Application of leader's role and manager's functions in different situational contexts.....4P3 Application of different leadership theories & models of approach.................................5TASK 3............................................................................................................................................7P4 Key approaches to operations management and role that managers and leaders play......7P5 Importance and value of operations management in accomplishing Business objectives8TASK 4............................................................................................................................................9P6 Assessment of factors within business environment that influence operational managementand decision-making by managers and leaders......................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONManagement and Operations are the essential aspect of every business organisation thatassists in its growth and success. These areas are concerned with managing, deigning andcontrolling production processes and redesigning operations while manufacturing of goods andservices (Akkerman, Farahani and Grunow, 2010). In the present assignment, given organisationis Marks & Spencer which is a British multinational retailer of London, United Kingdom thatdeals in clothing, luxury home and food products. This report covers different characteristics androles of leader and manager as well as their application in distinct situations. Apart from this,various leadership theories and approaches to operations management are defined along with itssignificance in attaining business objectives. At last, different business environment factors areassessed that influence decision making of manager and leaders. TASK 1Introduction to organisation:Marks & Spencer is one of the renowned British multinational retailer which isheadquartered in City of Westminster, London, UK. The company is known for selling ofclothing, luxury food and home products. It is a public limited firm that was established in year1884. Currently, the company has around 979 stores all across the United Kingdom and employsapproximately 84,900 employees. Marks & Spencer follows simplified management structurethat enables mangers and leaders of firm in speedier decision making. Flatter organisationalstructure is followed by company which helps in making direct contact between clients andemployees. Management levels between distinct departments are limited in this which facilitatesprocess of decision making as well as problem solving. P1 Different roles & characteristics of a leader and managerManager: Manager is an individual who is responsible for managing and controlling a firm or groupof staff. They are the person who can control departments within organisation and provideguidance to manpower. Manager of Marks & Spencer has the responsibility of taking decisionsregarding various things (Barratt, Choi and Li, 2011). Leader: Leader is defined as a person who leads group and can influence their team members bytheir thoughts and actions. In Marks & Spencer, leader holds a superior or dominant position in
its field and has ability to exercise high degree of control over others. They are responsible tomotivate and encourage employees to work towards attainment of organisational goals. There are some differences between roles and characteristics of manager and leaderwhich can be understand by below mentioned table:Manager Leader In Marks & Spencer, mangers work tocontrol risk. They seek to eliminateissues instead of embracing them. Managers of firm emphasize onstructures that are necessary to set andattain goals. They mainly focuses onprocesses and systems. In Marks & Spencer, manager isresponsible for responding to change. Manager of Marks & Spencer havegood management skills that helpsthem in managing activities andoperations of business in effectivemanner. Leaders of Marks & Spencer arewilling to do new things even thoughthey may fail miserably. Leaders of referred company emphasizeon people (all stakeholders) theyrequire to influence to realize theirvision. Leaders of Marks & Spencer areresponsible to promote change withinfirm. Leader of Marks & Spencer have goodinfluencing power that helps them ininfluencing their subordinates to attainspecified goal. Similarities in roles and characteristics of manager and leader: Manager and leader of Marks & Spencer are good motivator. They motivate theirmanpower and encourage them to perform their duties in more better and effectivemanner. Both leader and manager are good communicator. They both have good communicationskills which helps they in conveying all the necessary information or messages to staffmembers in effective way. In Marks & Spencer, manager and leader both are carrying positive attitude which helpsthem in attaining desired results. Their positivity also assist them in performing theirduties effectively and encouraging employees to do the same. Roles of Leadership
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