Role of Leaders and Managers in Operation Management

Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
P1. Define and differentiate between the roles and characteristics leader and manager........1
P2. Explain role of a leader and the function of a manager in context of organisational
situations.................................................................................................................................3
P3. Explain the different theories of leadership in context of leaders and managers.............5
P4. Discuss role of leaders and managers in the key approaches to operation management. 6
P5. Discuss the importance of operation management to meet the business objectives........8
P6. Discuss the internal business environment factors that affect operational management and
decision making of organisation by leaders and managers....................................................9
CONCLUSION..............................................................................................................................10
References:.....................................................................................................................................11
Books and Journals...............................................................................................................11

INTRODUCTION
Leaders and managers carryout leadership and managerial functions in organisations are
considered as the greatest asset. They facilitate operation management in the business
organisation which means managing the business activities within aim of accomplishing goals
and objectives of the organisation with higher efficiency (Liu and et. al., 2018). Basically
operation management is the whole process of transforming the raw materials into the finished
goods with the help of labours with maximum productivity and efficiency in order to generate
higher revenue for the organisation. The managers and the leaders of the organisation play a vital
role in balancing the activities attain during the operation management to make sure workforce is
aligned towards the business objective and resources are utilised optimally at the same time. The
present report is on Marks and Spencer British multinational retailer which is headquartered in
London, UK. The company was founded by Michael Marks in Thomas Spencer in 1884 at Leeds
UK. The report will outline difference between the role of a leader and function of a manager in
context of Marks and Spencer. Further in the report leadership theories are applied with the
different situations in an organisation and the role of leaders and managers are discussed in
improving the operational management of organisation. At last and understanding about the
internal factors that impact the operational management of the organisation as well as decision
making of leaders and management is also discussed.
MAIN BODY
P1. Define and differentiate between the roles and characteristics leader and manager
Leaders and the managers of the Marks and Spencer have different roles and
characteristics but both teams at attending the objectives and the goals of the organisation with
effective strategies (Rawat and et. al., 2019). The functions roles and the characteristics of the
manager and leader help the organisation in growing and making their employees as well as
customers satisfied and happy.
Basis Managers Leaders
Definition Managers are the individuals those
who perform the managerial actions
in the Marks and Spencer. The
manager is the in charge of managing
Leader is the one who has ability to
lead the group of people by converting
the vision of an organisation into an
practical activity by keeping the
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the activities and the operations of an
organisation (Reichard and et. al.,
2017). Manager of the Marks and
Spencer perform actions like
planning, organising, controlling,
implementing activities to attain the
goals and objective of the
organisation by showing the correct
path.
employees as a priority. Leader is a
person who motivates the employees in
order to increase their performance and
productivity which interns helps in
meeting the objectives of the
organisation. The leader of the Marks
and Spencer performs leadership skills
to engage the employees towards right
path
Roles  Role of the manager is to
manage the work and bring
stability in the organisation to
achieve the goals
 Role of the manager is to plan
and coordinates the activities
of the organisation divide the
task between the employees.
 The role of the manager is
also to manage each and
every department of the
organisation and daily
activities along with the
adequate flow of resources
(Lee and et. al., 2017).
 Role of the leader is to lead the
people effectively towards the
target and goals along with
continuous improvement and
learning (Herdman, Yang and
Arthur, 2017).
 The leader has a role of making
the employees work together as
a team and also to act as a team
player to monitor the
performance of the employees
and to increase the efficiency.
 The role of the leader is to
analyse the behaviour of the
employees at every level and
guide them towards improving
their skills and capabilities.
Characteristics Characteristics of the manager
includes:
Responsible
Accountable
Patient
Characteristics of the leader includes:
Motivator
Friendly
Caring
Influencer
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