Importance of Operation Management in Achieving Business Objectives
Added on 2021-01-01
20 Pages6579 Words85 Views
Business DevelopmentLeadership ManagementProfessional Development
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Management andOperations
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Roles and characteristics of a leader and manager................................................................1TASK 2............................................................................................................................................1P2 Examine roles of leaders and functions of managers in different situations.........................1P3 Applying different management and leadership theories to support growth and sustainableperformance in Marks & Spencers..............................................................................................2TASK 3............................................................................................................................................4P4. Key approaches of operation management and roles of leaders and management:..............4P5. Importance of Operation Management in Achieving Business Objectives..........................6TASK 4............................................................................................................................................1P6 Factors within the business environment and their impact on management operations........1CONCLUSION................................................................................................................................2REFERENCES................................................................................................................................3
INTRODUCTIONManagement operations concentrates on producing products and services effectively andefficiently. It refers to performing, design and conversion of resources into products and services.It involves inventory management, value chain analysis, scheduling, process analysis and control(Accomazzi and et. al., 2012). Leaders and managers roles and responsibilities are mentioned inthis report along with their characteristics comparison. Managers and leaders are essential andplay an important role in different situations. Different theories and approaches of leadership arealso mentioned above. Different key approaches to management helps to make productionsystematic are also explained in this report. Management operations helps in different ways inachieving organisational objectives. Various factors to business environment and their impact onits operations are all explained under. This report contains all the relevant information related tothe management operations.TASK 1P1 Roles and characteristics of a leader and managerOrganisation structure of Marks and Spencer:- Marks and Spencer is a British multinationalcompany and its Head Office is in London. Around 3000 employees are working there. In theorganisation all people have specific roles and responsibilities. People performs differentoperations within the organisation like – stock management, its layout, marketing, to maintainaccounts and many other functions. In Marks and Spencer stores more than 60,000 employeesare working. Manager:- A person who manages a company or its several responsibilities is said to bemanager. They can be department's in charge working with many people. Person who performsmanagerial functions on primary level is called manager. They manages a section of companyand its employees (Ageron, Gunasekaran and Spalanzani, 2012).Role of manager Interpersonal roles:- Managers have some interpersonal roles like – signing legaldocuments or performing duties which are in daily routine. As a leader they have to performmany duties like – staffing, training, motivating employees, performing responsibilities related toactivities of subordinates and maintaining relations with outsiders. In Marks and Spencer the1
manager should perform interpersonal roles to manage their daily operations such as maintaininglegal documents, or managing daily operations.Decisional rules:- A manager has to perform various decisional roles like initiating newprojects to improve organisational execution. They make optimum utilisation of monetary,physical, and human resources. They handles critical situations and take appropriate decisions toovercome them. In Marks and Spencer the manager should perform decisional roles such asproper use of physical, human and financial resources to achieve desired goals (Benjaafar andDaskin, 2013).Characteristics of manager Communication:- A manager should have effective communication with the team. Itincludes communicating employees responsibilities, demands proper listening and cooperatingthem to achieve organisational objectives. In Marks and Spencer the manager should be able tocommunicate effectively with the employees. They should communicate all information withemployees regarding organisation operations. For example facial expressions, voice tone, eyecontact, etc.Delegation:- A manager should know very well how to assign tasks and projects betweenemployees, otherwise it will be difficult to play a manager's role. They should delegate roles andresponsibilities to individuals according to their qualifications and interests. In Marks andSpencer delegating tasks to employees according to their specialisation will help in achievinggoals easily. For example – by identifying their skills, education and qualifications.Leader:- Leader is a person who encourages a group or team to achieve organisationalgoals. A leader inspires people to move in a direction, in order to achieve desired goals. A personwho has superior position and have a lot of influence on group of people.Role of leaderEssential at all levels:- Leaders are required at every level of organisation. It cooperatesin formulating policies and plans at top level, execute the programmes and plans formulated atlower and middle level. In Marks and Spencer leader is essential to perform organisational tasksat top, lower and middle levels of management (Childe, 2011). Integrates personal goals:- Along with the organisational objectives a leader integratesthe personal objectives of individuals through different traits of leadership. Efforts made bypeople are coordinated by leader to achieve common objectives. In Marks and Spencer having2
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