Importance of Leadership and Teamwork

IMPORTANT ASPECTS OF
ORGANISATIONAL
BEHAVIOUR FOR GOOD
PERFORMANCE

Table of Contents
INTRODUCTION...........................................................................................................................1
Leadership:.......................................................................................................................................1
The skills required for and effective leadership or and efficient leader.................................1
Different leadership theories and concepts and its importance within Starbucks: ................2
How effective leadership is done within an organisation.......................................................4
Team Work:.....................................................................................................................................5
The importance of Team work and the number of skills required in a team and how a team is
used within an organisation to achieve its set goals and objectives.......................................6
Disciplines and approaches used in efficient team work........................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The below report showcases the important aspects of organisational behaviour for good
performance. It demonstrates the relevant importance of the aspect of an organisational
behaviour in a workplace. Along with it, the report explores the recommendations for an
organisation's efficiency in context of Starbucks. It understands and appraises the importance of
a variety of behaviours and their theories and concepts within a workplace, and suggests the
important solutions to the problems that occurs within a workplace with the application of
various organisational behaviour theories and concepts. The aim of this report is to identify the
importance of leadership and teamwork and how they impact the efficiency of an organisation
and contribute in it.
LEADERSHIP:
Leadership is important for an organisation's growth. In Starbucks, it is one of the most
important functions of management that contributes in achieving organisational goals and
maximising efficiency. For an organisation such as Starbucks it is necessary to have a leader that
set goals, initiates action, motivates its team, provides proper guidance, creates confidence and a
well co-ordinated work environment, builds morale, etc. A leader sets visions and goals and
achieves them with the help of its team and management. He seeks to achieve perfection in the
organisation and ensures that everything is working as per his decisions and leadership skills. It
is important for a leader to have the necessary set of skills which while the performance of his
actions can bring required and satisfactory results. (Bedarkar and Pandita, 2014)
The skills required for and effective leadership or and efficient leader
Communication: Communication plays a vital role when its comes to the efficiency of a leader.
A leader needs to determine the value of his employees and how the set environment is operating
under his command. Having a good communication skill will help the leader to understand the
wants and requirements of his team and what can be done do make the environment of an
organisation better and fair to achieve its goals and objectives. (Scott, Mannion et.al., 2018)
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Motivation: Motivation is another important aspect that makes a leader more inspiring and
growth oriented. A leader when an organisation is lacking inspiration needs to motivate the team.
He tends to find ways and incorporates them as well to make the organisations employees more
capable and potent as per the requirements of set goals and objectives.
Delegation: It is important for a leader to understand the importance of delegating the tasks. If
the leader tries to do most of the tasks by himself then he might suffer with lack of capability and
work pressure as well. A good leader have good delegating skills in which he assigns the tasks to
the capable managers and employees.(Schyns, 2015)
Creativity: It is important for a leader to be creative. The creativity skills of a leader will ensure
that the leader is able to find efficient approaches when something requires his attention. Along
with it, the leader's creativity skills will make him find solutions with different aspects within an
organisation.
Feedback: Feedback is necessary for any leadership to determine the value of a leader's
capabilities and what improvements might be needed in the future when the same approach is
going to be used. With feedback a leader can constantly improve himself and along with him the
organisation will improve as well. Also, feedback helps the employees to respect their leader.
Different leadership theories and concepts and its importance within Starbucks:
 Trait theory: The trait theory discusses a number of traits that leads to a successful
leadership. These traits are a good personality, maturity, initiative, flexibility, intellectual
ability, self-confidence, being responsible and having a willingness to accept the same,
fairness in judgement etc.
Later these traits and skills are further classified by Stogdill as adaptability, ambition,
decision, energy, persistence, dominance, stress tolerance, social skills, etc.
In trait theory, some specified traits such as the cognitive abilities, self-esteem, energy
etc. are related to the behaviour of leadership yet the theory is observed as being faulty. The
theory relies on traits which are inborn and it only measures them when a particular person is
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already have become a leader. Though the theory might prove itself as an effective approach in
some situations, but it is going to fail in proving itself in others. Along with it, it is difficult to
find a list of the common traits that is found in each leader.
 Behavioural Theory: The behavioural theory observes the activities of a leader which
identity such patterns of him/her that which impact the performances and satisfaction of
an employee. The theory suggests that a certain leader can carry a behaviour that might
provide follower satisfaction and would give him a recognition of a good leader. (Hill
and Alexander, 2017)
 The Managerial Grid: In managerial grid theory, as per suggested by Blake and
Moulton either the leader is going to be concerned for people or either he would be
concerned for production. These are the two fundamental patterns that is observed by the
approach of the managerial grid.
 Situational Leadership Theory: The situational theory explores the leader's relationship
with his followers. It says that a contingency or a particular situation is responsible for
the finest style of leadership's concepts. The theory explains that the style of leadership
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Illustration 1: Behavioural Theory
Source: The A-B-C of behaviour. 2011

varies according to the given situation and there is no single style of leadership that
works in every situation. (Anitha, 2014)
How effective leadership is done within an organisation
The leader of Starbucks tends to find different approaches to gain better leadership and to
do his job efficiently. He constantly manages to improve his skills for achieving his goals with
more attention and efficiency. Below mentioned are the points in which the leader of Starbucks
manages his leadership efficiently.
He learns to lead by example: The leader incorporate such ways in which his leadership where
his actions always sets examples for his team to perform better. A good leadership is always the
one who leads by example and does the same as it expects others to do. If a leader expects its
team to work hard, then he works hard too. From the practice of what a leader preaches, he tends
to earn more respect and loyalty of his team. (Häfner, Stock, and Oberst, 2015)
Goal oriented: A good leadership do not always focus on the problem at hand but directs its
attention to the needed solution. Instead of complaining and worrying about the issues, its yokes
its focus on the objectives and shifts its energies in making a plan and a strategy to achieve those
given objectives. An efficient leadership always prioritizes to get the important and necessary
things done first.
Responsibility: Better leadership always takes responsibility and do not play the blame game. In
case when things move into a wrong direction, a good leadership always takes responsibilities
for the actions and consequences of its team.
Knows how a team is developed: Leadership is nothing without an efficient team. A good
leadership always know in what ways the team can be made better. It constantly explores
opportunities to seek different options in which a leader strives for his teams growth and
development. The usage of proper motivation and guidance and taking feedback of the
employees needs and wants is done to gain good team development.
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TEAM WORK:
Team work is essential in achieving any of the goals or objectives. Without teamwork the
organisation will suffer from a variety of consequences that will hinder its growth and would
might lead the organisation towards bad management, inefficient systems etc. It is essential that
the managers and leaders of an organisation such as Starbucks ensure the organisations
departments are working as per the required team work and its efficiency.
The importance of Team work and the number of skills required in a team and how a team
is used within an organisation to achieve its set goals and objectives
Team work is essential in achieving any of the goals or objectives. Without teamwork
the organisation will suffer from a variety of consequences that will hinder its growth and would
might lead the organisation towards bad management, inefficient systems etc. It is essential that
the managers and leaders of an organisation such as Starbucks ensure the organisations
departments are working as per the required team work and its efficiency.
Any organisation requires an efficient team and a good leader and managers to take the
team further in achieving its goals and objectives. Starbucks ensures that its overall employee
base consists of the required skills and necessary traits that can make its operations smooth. The
required qualities which each of the team member should consist of are as follows:
Show Genuine Commitment: An efficient team person is committed and dedicated to their
causes. A good team member will always be present in the set meetings and will show up in the
times when he is required by the team. It his commitment which later would turn the
organisations set goals and objectives in reality. Also, while choosing a team member it is
necessary to observe his time management skills because if a person is slow, it might make the
entire team slow with their efforts.
Flexibility: A good team member is flexible and can aspire into any situation in which he is
thrown into. He successfully manages himself in such ways that while performing any given task
he tends to create an environment which is compatible and suitable for him.
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Extrovert: A good team member is extrovert and speaks up when required. He never sits in the
shadow and stays quiet when the opportunity comes up. Being an extrovert makes him speak his
point effectively even if he is wrong. His extrovert skills will include being more open minded,
speaking up his points, leading the way towards betterment of the overall team members etc.
Reliable and responsible: A good team member is reliable and responsible for everything that
his team does. The member would always take responsibility for the assigned tasks and ensures
in what better ways the goals can be achieved. He does not play the blame game and tries to be
more and more responsible for the tasks that are assigned to him. He complete his tasks in the
given time or ensures that its quality should be best.
Good listening skills: A good team member have good listening skills and listens to everything
that is being said either by the leader or the manager. He tends to explore more ways in which he
can ensure that the provided information is received by him properly. Along with it, he
efficiently manages to ask questions when required.
Problem Solver: He is a problem solver and looks for options in which his and the overall teams
problems can be identified and solved.
Disciplines and approaches used in efficient team work
Out of all the approaches being used in Team work. The Tuck man theory proves itself
as one of the finest approaches. Below explained is its significance and how the theory leads to
an effective teamwork:
TUCKMAN THEORY
The Tuck man theory came in existence in 1965 and it was developed by Bruce
Tuckman, This theory is one of the most known and adopted theories of team development.
Along with it, the theory has formed the basis on a variety of ideas since its inception.
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It observes the way in which a particular team manages a task from the time the task is
being assigned to them to the time of its completion. Later there was a fifth phase that has been
added which is the Adjourning and Transforming to cover a task's finishing. The theory
relevance is in particular with the challenges of a team building with the following of phases that
approaches to the task's completion. The strategies used in the approach are addressed below:
Forming: In the forming stage the team is gathered and the tasks are allotted. The members of
the team behave independently. The goodwill of the team might be there but the members still do
not know each other enough to build trust. The time here is spent mostly in bonding, planning
and collecting the required information.
Storming: In the stage of storming the team suggests the ideas and start addressing the task.
The ideas can compete for dominance within the team and if it is not managed properly than it
might prove as bad for the team. The team members can be seen making or breaking the
relationships in this phase and some of them might never recover. In some cases, the team gets
stuck in Storming phase.
Norming: Moving ahead from the Storming phase the team enters in the Norming one. This
phase explores the working practices which are harmonious and the team accepts and agrees the
values and rules on which they tend to operate.
Performing: In performing stage, the team manages to function as a whole and the energy
generated benefits the overall task. Each of the members of the team is aware of what is expected
from them and the members works together towards achieving goals and objectives. These
members now understand the teams objectives and support them as well. The cooperation of the
team is good and its tends to function better with being capable to make required decisions
independently.
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Adjourning: Adjourning takes place when the tasks are completed and team is set to dissolve.
The members of the team experience troubles because they find it difficult to leave the group.
The team might observe a sense of loss while distancing themselves from everyone.(Barry and
Wilkinson, 2016) It is the job of the team leader to play an important role to understand the
situation and dissolve the team. This will leave a cooperation with the overall team members and
the leader as well and the next time when they have to go for a task the team will do it willingly
without facing any hurdles. (Alvesson and Sveningsson, 2015)
The above stages effectively explain the importance of a team within an organisation and how
important its management is. A successful team work will make the organisation to reach its
goals and objectives effectively. Also, this is when a leader can decide which of his team
members are fast and efficient and can perform the given tasks efficiently.
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CONCLUSION
The above report explores the important aspects of an organisation's behaviour for good
performance of a company. Along with it, the report demonstrates and evaluates the importance
of these aspects within a workplace. It explores how effective leadership is done and better team
management is gained within the context of Starbucks. The qualities and traits of a leader,
leadership theories and concepts. The skills required for effective team work the importance of
team work within an organisation.
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REFERENCES
Books and Journals
Alvesson, M. and Sveningsson, S., 2015. Changing organizational culture: Cultural change work
in progress. Routledge.
Anitha, J., 2014. Determinants of employee engagement and their impact on employee
performance. International journal of productivity and performance
management.63(3).p.308.
Barry, M. and Wilkinson, A., 2016. Pro‐social or pro‐management? A critique of the conception
of employee voice as a pro‐so
Bedarkar, M. and Pandita, D., 2014. A study on the drivers of employee engagement impacting
employee performance. Procedia-Social and Behavioral Sciences.133. pp.106-115.
Häfner, A., Stock, A. and Oberst, V., 2015. Decreasing students’ stress through time
management training: an intervention study. European journal of psychology of
education.30(1).pp.81-94.
Hill, N. and Alexander, J., 2017. The handbook of customer satisfaction and loyalty
measurement. Routledge.
Schyns, B., 2015. D ark P ersonality in the W orkplace: Introduction to the Special
Issue. Applied Psychology.64(1).pp.1-14.
Scott, T., Mannion, R., Davies, H. and Marshall, M., 2018. Healthcare performance and
organisational culture. CRC Press.
Online
The A-B-C of behaviour. 2011. [Online]. Available
through :<http://johnnyholland.org/2011/01/the-a-b-c-of-behaviour/>.
Tuckman (forming, norming storming, performing). 2012. [Online]. Available through:
<http://www.mspguide.org/tool/tuckman-forming-norming-storming-performing/>.
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