Roles and characteristics of a leader and a manager

UNIT 4
Management and
operation

Roles and characteristics of a leader and a manager
• A manager is liable to manage the work in every situation. A manager in an organisation is liable to
for the management function that includes planning, organising, staffing, directing and controlling
(Castillo and Hallinger, 2018).
• A leader is a person in an organisation who is responsible for motivating and influencing group
efforts for the attainment of an organisation goals and objectives. A leader is a person in
organisation with vision and they drive the employees’ efforts in a path that it become their own
vision (Bush, 2018).

Conti...
be committed to
the organisation,
because they are
the subject for
success of
Starbucks.
A good manager is
good
communicator and
listener; a clear
communication
creates a vision of
the goals.
Starbucks have
different types of
department;
therefore, an
efficient manager
should posses with
reliability. A good
manager knows
how to delegate
task to employees.
A manager needs
to faces certain
situations, some
goals, hence they
are motivator
Empathetic, an
important
characteristic of a
good leader, they
promote culture of
empathy.
Knowledgably and
ability to learn
more made a
leader more
effective
Effective
communication
provides you a
clear vision for a
task; hence a
leader is adopting
communication to
inspire employee
from their words.
Leader are
outstanding in
strategic planning;
which means they