Patient Safety Culture & Healthcare Incidents

This assignment delves into the crucial aspects of patient safety within healthcare settings. It examines various strategies aimed at enhancing patient safety culture in hospitals, analyzes the role and effectiveness of incident reporting systems in identifying and addressing safety issues. Furthermore, it investigates interventions designed to minimize interruptions and errors during medication administration, a critical area for patient safety.

Running head: IMPROVED INCIDENT REPORTING
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Name of the student
Name of the university
Author note

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Executive summary
The report aims at understanding the important discrepancies that are being faced by the
healthcare services around the world. The discrepancies are due to the mismanagement that
affects the mortality rate of the communities. The report identifies the recent issues in the
healthcare systems followed by the organizations and thereby formulates a plan in order to make
use of the principles of management in order to make sure that the services that are being
provided by the organization is redeeming the quality. The purpose of undertaking the analysis is
based on the better understanding of the discrepancies and the solutions that help to avoid the
situation that might result to the issues.

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Table of Contents
1 Introduction...................................................................................................................................3
2 Problems faced by the individuals relating to healthcare.............................................................4
3 Management issues and the effects on the clients....................................................................5
4 Plans to uphold the efficiency of the healthcare management.....................................................6
4.1 Information of the clients.......................................................................................................7
4.2 Dividing the services between different departments..........................................................10
4.3 Integration............................................................................................................................11
4.4 Monitoring over the services...............................................................................................13
5 Conclusion..................................................................................................................................15
References......................................................................................................................................17

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1 Introduction
Modernization has led the world to a varied amount of changes in the tastes and
preferences of the people. The changes have evoked the requirements of upgrading the
technologies in order to meet the expectations of the people. Healthcare, in the modern day, have
experienced a significant amount of change leading to the innovations brought about by the
institutions. The diversity in the needs and requirements of the people relating to the healthcare is
being adhered by the organizations and change has been evoked therein. The most important
consideration that the organization undertakes is based on the requirements of the clients and
thereby they have made it a point to satisfy the needs of the clients as their main objectives. On
the other hand, the most important issue that is being faced by the people with the modernization
is based on the complexity of the processes and the availability of the resources. The
complexities have brought major differences in the health related issues being faced by the
people therein.
The report focuses on the health related issues faced by the people in order to understand
the requirements of the people relating to the healthcare services that are being rendered. The
most important point of discussion that will be held in the later part of the report is based on the
management of the healthcare services that is being rendered by the organizations. The major
issues in the healthcare that is being faced by the communities is based on the services that are
being rendered by the healthcare organizations. The mortality rate is being affected through the
quality of services that is being provided and the result of such services cost the lives of millions.
Modifications in the healthcare facilities are an important consideration that must be undertaken
by the healthcare organizations in order to undermine the effects. The report produces the

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evidence of such issues relating to the healthcare facilities and thereby brings in modifications in
the processes in order to sustain the lives of the clients who are opting for the services.
The report aims at understanding the discrepancies that are included in the process of
undertaking an efficient healthcare facility. The issues in the healthcare is a growing concern in
the modernized world, therefore, it is is the sole responsibility of the healthcare institutes to form
principles and ethics based on the legislation and thereby implement the strategies in order to
support the lives of the millions attending their services. The effects of modernization and
globalization has brought about a change in the technology and thereby adhering to the changes
the healthcare institutions must formulate the facilities suiting the purpose of the clients in
general. The report examines the availability of the present issues in the healthcare facilities and
the solutions to the issues being addressed accordingly.
2 Problems faced by the individuals relating to healthcare
The healthcare services that are being rendered by the organizations are based on the
diverse requirements of health related issues faced by the people. Organizations have undertaken
surveys in order to understand the basics of the issues that are being faced by the people at large.
In order to manage the healthcare facilities proper management functions must be undertaken by
the organizations. According to certain reports that are being published in the news media,
people are losing their precious lives for the mismanagement of the facilities that are being
conferred on them (Anderson et al., 2013). The most important consideration that must be
undertaken by the organization before rendering a service is checking the quality of the service
and the applicability of the service on the issue faced by the client. The issues faced by the
organizations affect the clients adversely and thereby relates to the mismanagement of the

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organizational structure (Pham, Girard & Pronovost, 2013). The mismanagement of the
healthcare organizations have given rise to problem, which is being faced by the communities
and therefore it is the sole responsibility of the organizations to make use of the proper principles
of management and implementing the principles on the organizational system.
3 Management issues and the effects on the clients
Integration among the internal departments is the most important consideration that every
organization must consider in order to undertake proper management. As per the requirements of
the report, most of the managerial issues are based on the lack of integration between the internal
and the external departments of the healthcare organization (World Health Organization, 2017).
Proper integration helps in maintaining a link between the two departments and thereby
facilitates the efficient functioning of the organization.
The problem that is being faced by the people in US currently is based on the issues
relating to the mental instability. It has been reported that a certain section of the people in US
are facing challenges in the mental health due to their addictiveness to the drugs and their basic
food habits that affects the proper functioning (Boltz et al., 2013). In this situation, the most
important consideration that must be undertaken by the organizations is to implement proper
principles of management. proper management of the organizations can be undertaken through
the proper integration of the department in order to make sure that the proper healthcare services
are being provided to the people. The lack of transparency in the procedures is again an
important consideration that must be undertaken by the organizations in order to undertake
efficient management of the facilities that are being provided to the people (Westbrook et al.,
2015).

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The issues in the management setup of the organization greatly affect the services that are
being provided to the clients. The management helps the organization in undertaking steps in
order to consider the problems faced by the organizations and solve the issues therein. Proper
management functions of the company helps in undertaking the necessary steps in order to
sustain the services being provided (Sorenson & Drummond, 2014). The management setup of
the company is based on the requirements of the organization and the developments that the
organization requires based on the feedback from the clients.
4 Plans to uphold the efficiency of the healthcare management
The set of plans that helps in supporting the proper management of the healthcare
facilities that are being provided to the people is based on the requirements of the organization.
Mostly, the organizations are focused on identifying the requirements of the clients and frame
their services accordingly. Organizations consider the proper management of the facilities based
on the requirements of the clients and therefore in order to manage the facilities, the organization
must enumerate certain steps and procedures (Morello et al., 2013). The steps help the
organization in making considerable success in the fields of the services that the organization
aims at rendering. The most important consideration undertaken by the organization is based on
the customers related services. Therefore, in order to maintain the efficiency of the organization,
plan are required to be formulated. The steps and procedures that are being formulated by the
organization is being undertaken in form of a plan which helps in the efficient management of
the healthcare organization. The plan is being discussed in this part of the report.

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Figure 1: Importance of integration in management
(Source: Edward et al., 2014).
4.1 Information of the clients
Information of the clients is the first step that must be considered by every organization
in order to address the requirements of the clients. The information about the clients and the
issues faced by them helps the organization in understanding requirements of the clients and
thereby formulate the strategies to help the clients with the issues (Edward et al., 2014). In this
context, the healthcare organization must have knowledge of the disability that the client is
facing and must have a thorough knowledge and experience in treating the disability. The most
important factor in treating the disability is the information, which is recordable through
undertaking the proper communication systems (Radtke, 2013).

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In this era of information technology, the organization must adhere to the concept in
order to make significant progress in the market. The information helps the organization in
keeping updated depending on the changing needs and requirements of the clients. in order to
make the progress in the organizational structure, the organization must take certain steps in
order to improve the information that the company receives (Skopp et al., 2012). The steps are
being enumerated and discussed in this context.
4.1.1 Formulating a team of experts who will receive the information
The company can formulate a team of experts in order to make sure that the information
that the company receives based on the requirements of the clients is efficient enough for the
organization to take any decisions thereof (Lederer & Wetzel, 2014). The team of experts helps
in receiving the required information that will help the company in making the significant
progress. The services that are being offered by the company are based on the feedback that the
client gives to the company. Moreover, the requirements of the clients are being considered by
the company in order to deal with the services that the organization is going to provide to the
clients (Carling & Huang, 2013).
4.1.2 Dependence of the organization on the requirements of the clients
The dependence of the organization on the information and requirements of the clients is
due to the customer-oriented approach of the organization. The orientation of the organization,
according to the context is based on the varied health requirements of the clients (Berge et al.,
2012). The variation is due to the diversity of the culture and heritage of the clients and
therefore is an important consideration that must be administered by the organization in order to
monitor over the services that are being provided to the client.

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4.1.3 Communications
Proper communications helps in understanding the requirements of the clients. In this era
of change and technological advancements, communication plays a major role in understanding
the requirements of the clients (Raban & Westbrook, 2014). Undertaking proper communication
helps in understanding the varied requirements of the clients and therefore the feedback that is
being received from the client helps the organization in bringing in modifications in its customer
support system. The other aspect of exchanging information is based on the company’s
requirements of making the people and the stakeholders aware of the situation of the
organization through the different channels of communication. It not only helps in judging the
efficiency of the organization but also gives a detailed situation analysis of the organization in
the present day market (Carpman & Grant, 2016).
Communication is an important aspect in this era of IT advancements, as it helps in
making the people aware of the existence of the organization. On the other hand, proper
communication also helps in making the significant modifications in the structure of the
organization (Wang, 2012). Adhering to the proper communication channels helps in making the
important modification sin the organization. The undertaking of the proper communication
procedures by the healthcare organization helps in taking the significant decisions relating to the
issues faced by the clients, affecting the mortality rate of the communities in general. Proper
communication also helps in integrating the internal and the external departments of the
organization, which supports the cause of the efficiency of the services provided by the
organization (Khatib et al., 2014).

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4.2 Dividing the services between different departments
The division of the services between the different departments depending on the expertise
of the teams helps in making the services more efficient and relevant to the needs of the client.
The division of the work between different departments helps in filling up the loopholes of the
organization based on the requirements of the clients (Thakur, Hsu & Fontenot, 2012). The
knowledge of the departments and their individual management is the sole responsibility of the
organization, but through this division of work the work load is reduced and the efficiency of the
services are being elevated. The most important consideration that is being undertaken by the
organization is based on the growing requirements of the consumers and therefore the
organization formulates ways in order to meet up to the expectations of the clients (Rimmer &
Marques, 2012).
The division of the services among the various departments helps in educing the
workload and thereby enhancing the quality of the services that are being provided by the
organization. The organization, in order to make its significant progress in the healthcare
facilities, must undertake steps to ensure that the services that are being rendered suffice to the
requirements of the clients. the organization divides the work between the different departments
based on the criteria that will be discussed in this context of the discussion (Mills, 2014).
4.2.1 Division based on the expertise
The quality of the services, which is being provided by the organization, is based on the
expertise of the workforce of the organization. For an example, a pathologist can never perform
as a surgeon operating over a disease. Therefore, the organization divides the work between the
internal and the external departments of the organization in order to ensure that the quality of the

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services that are being provided is not compromised. Breaking up the components of the
company and the division of the work between the different departments helps in monitoring
over the services that are being provided based on the expertise of the employees (Catalano,
2015). Therefore, the division of work between the departments not only divides the work but
also helps in undertaking the efficient monitoring over the services provided by the organization.
4.2.2 Ensuring the quality of the services
The division of the work between the various departments of the company helps in
retaining the quality of the services that are being rendered by the company. The most important
consideration that is being undertaken by the company is based on the quality of the services that
are being rendered by the organization (Forbes.com, 2017). The quality of the services helps in
determining the situation of the organization in the market. It helps in determining the services
that are being provided by the organization. Monitoring over the quality of the services that are
being provided by the organization is an important consideration that must be undertaken by the
organization (Kongstvedt, 2012). Therefore, dividing the work between the different departments
helps in undertaking the significant monitoring activities by the organization.
4.3 Integration
Integration is an important part of management, which helps in linking the internal and
external departments of the organization. In this context, the healthcare organization must have
an integrated approach in order to meet the requirements of the people (Rutala & Weber, 2013).
The most important consideration that the healthcare organization must undertake is based on the
requirements of the client whom the organization is aiming to serve through their services. The
integration of the internal and the external departments helps in making the approach more

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clearly to the organization. In this context, the integration will help the organization in making
the procedures easier for the clients (Weiner & Wettstein, 2013).
Integration between the team helps in managing the services more efficiently. The
services that the organization plans to render to its client are an important consideration made by
the organizations. Integration between the internal and the external departments of the
organization helps in linking the services and results to the coordination that helps in maintaining
the efficiency of the services that are being provided (Beckershospitalreview.com, 2017). There
are basic steps that the company must take in order to facilitate the integration in an organization
structure. The steps are being enumerated and discussed in this section of the discussion.
4.3.1 Conducting meetings
Conducting meetings in order to establish the recognition between the different internal
and external departments of the organization is an important step that is being taken by the
organization in this context. The meetings help the management in understanding the
discrepancies that are being faced by the internal and the external departments while
coordination their actions. The management therefore understands the requirements of the
employees, as it communicates and thereby tends to solve the problem that is being faced by the
employees due to the lack of integration between the departments of the organization.
4.3.2 Rendering proper training
The organization might take certain training sessions in order to make the people aware
of the discrepancies that might affect the services that are being promised by the organization.
The lack of integration and communication between the departments can result to various
discrepancies that might affect the availability of the services to the clients. The most important

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consideration that is being undertaken by the organization is based on the criteria of rendering
the proper service; therefore, the organization takes steps in order to train the employees to avoid
situations arising out of the lack of integration (Beckershospitalreview.com, 2017).
4.3.3 Improving Communication
The company must take steps in order to improve the communication that is being
undertaken by the internal and the external departments. In this era of technologies and
modernization, the company must undertake proper channels of communication in order to avoid
the situations that might arise out of the lack of integration (Garrick, Kliger & Stefanchik, 2012).
The important consideration that is being undertaken by the company is based on the
requirements of the clients. Therefore, the company should take steps in order to improve the
integration between the internal and the external departments in order to make significant
progress in the market.
4.4 Monitoring over the services
Proper monitoring over the services is a fundamental consideration that must be
undertaken by the organizations in order to make sure that the quality of the services that are
being provided is not compromised. Monitoring over the foods and the beverages and the other
services that are being provided by the healthcare organization falls under the proper monitoring
over the services that are being rendered by the organization. It has been reported recently that
the fall of the quality of the services have affected the mortality rate largely (Cooper & Fuchs,
2013). The most important consideration that the organizations must undertake in order to
safeguard the interests of the people is based on the quality of the services that are being
provided to the people. Implementation of the strategies of management on the services that are

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being rendered by the organization is an important consideration that must be undertaken in
order to adhere to the increasing needs of the clients worldwide. The basic requirements of the
client are based on the healthcare frailties that the client faces in the modernized world.
Monitoring over the services that is being provided by the organization is an important
step that must be undertaken by the organization in order to maintain the quality of the services.
The steps that are being enumerated by the organization in order to undertake the proper
monitoring over the services is being discussed in this context.
4.4.1 Monitoring over the crew
Monitoring over the services that are being rendered by the crew members to the client is
an important step in order to make sure that the right kind of services are being provided to the
clients. The customer oriented approach of the organization focuses on the client retention
through the satisfaction that the client derives from the services (Cooper & Fuchs, 2013).
Dividing the internal departments and appointing a manager to monitor over the services being
provided is an important step that must be taken by the organization in order to monitor over the
services.
4.4.2 Monitoring over the external departments
Proper coordination of the functions of the internal and the external departments helps in
making the services more effective and reliable. In order to understand the discrepancies that
might arise out of the lack of coordination between the departments is an important consideration
that must be undertaken by the organization (Zhang, Berman & Verter, 2012). The external
departments help in the proper undertaking of the actions by the organization. Therefore, the

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organization monitors over the activities of the external factors in order to manage the functions
efficiently.
4.4.3 Monitoring over the services based on the needs of the clients
The requirements of the clients are an important consideration that must be undertaken by
the organization depending on the approach that the organization is following. The course of
action of the company is based on the customer-oriented approach of the company, which makes
the company to undertake steps to monitor over the services relating to the requirements of the
clients (Modernhealthcare.com, 2017). The most important consideration undertaken by the
company is based on the feedback that is being received from the client after receiving their
services. The feedback helps the organization in modifying the services according to the
requirements of the clients. the change in the taste and preference patterns have brought about a
drastic change in the market. In order to cope up with the market considerations the company
must adhere to the feedback in order to modify the range of their services.
5 Conclusion
Therefore, from the above analysis it can be concluded that the proper management of the
healthcare services being rendered by the organizations helps in meeting the requirements of the
people. The most important consideration that is being undertaken by the organization is based
on the issues relating to the health that is being faced by the clients. In order to address the needs
of the clients and therefore make the relevant changes, the organization makes use of the
management principles. Healthcare organizations are being scrutinized by the government
agencies depending on the services that they offer. Therefore, it is the sole responsibility of the
organization to follow the legislations and the laws of the nation while rendering their services

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efficiently. The laws an regulations that are implemented on the healthcare organizations helps in
the smooth functioning of the organizations. The setting of the goals of the organization is based
on the regulations and thereby it helps the healthcare organizations in achieving the common
goals through rendering the services.

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