Improving Leadership and Management at The Imperial Hotel: A Contingency and Bureaucratic Approach

This report analyzes the challenges faced by The Imperial Hotel in London due to ineffective leadership and management. It explores the impact of these issues on employee morale, guest satisfaction, and overall hotel performance. The report proposes the implementation of the Contingency Theory of Leadership and the Bureaucratic Theory of Management as solutions to address these challenges. It provides a detailed justification for each theory and outlines how they can be applied to improve the hotel's operations, enhance employee engagement, and ultimately, elevate the guest experience.