Improving Organisational Performance and Employee Well-being: A Case Study of Crystal Travel
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This report analyses the process of improving organisational performance and employee well-being using the case study of Crystal Travel. It discusses tools and techniques to enhance performance, the role of employee well-being, and a PESTLE analysis of the company.
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People and Performance CASE STUDY : CRYSTAL TRAVEL
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Table of Contents INTRODUCTION :..............................................................................................................................3 1) TOOLS AND TECHNIQUES HELPING TO IMPROVE THE PERFORMANCE OF THE ORGANISATION :..............................................................................................................................3 2) ROLE OF EMPOLOYEE WELL BEING IN IMPROVING THE MOTIVATION AND PERFORMANCE :.............................................................................................................................5 3) PESTLE ANALYSIS FOR CRYSTAL TRAVEL AGENCY :........................................................6 CONCLUSION :..................................................................................................................................7 REFERENCES :...................................................................................................................................9
INTRODUCTION : This report will analyse the the process of the performance of the people which focuses on the qualities which have been there to enhance individual's potential and the importance of effective people and the important factors of the management linked with the organisational performance and the well being of the employee. An assessment about the techniques and tools which could get used in the development of the people along with that the importance of the external factors on managing people with relevance to the crystal travel which is the travel agent based in London and the tools and techniques to improve organisational performance as the human resources management to re shape the function of the business and the role in the well being of the employee in enhancing the motivation and performance of the workers along with the analysation of PESTLE on the crystal travel agency for the organisation which would help the business to grow for the betterment of the organisation measures to use for the improvement of the overall performance. 1) TOOLS AND TECHNIQUES HELPING TO IMPROVE THE PERFORMANCE OF THE ORGANISATION : Overall success of every business has been dependent directly on the workflow of the organisation which have the effectiveness and efficiency which helps to reach the objectives of smooth operations of the business to cover up the goals and targets and there are different types of tools and techniques to enhance the overall performance of the business , there are many software through which companies use for the workers for the enhancement of their workers helping to run the business operations successfully and the tools and techniques which crystal travel agency can use are : KEY PERFORMANCE INDICATOR AND METRICS : It is one of the effective way to evaluate the productivity and the performance of the business as it allow the management for taking the effective decisions which helps in the overall improvement of the business. The key role of the Key Performance Indicator and Metrics (KPI from hereinafter) is analyse the health of the organisation and enhance the progress by the time and assistance in completing the goals of the business(George, B., 2019). Though , there are different indicators available like average trip spendings or traveler's satisfaction etc. to get through the
difference between overall performance of the company which results as the boost in the in workflow of the organisation. MONITORING AND FEEDBACK : By providing the exact supervision and guidance effects the quality and effectiveness of the workflow which helps in the observance on the area where the improvements are required to gain the benefit in the market by the competitions. The business of crystal travel agency can apply this method acting for achieving the goals in the circumstantial timings by sending the precious feedbacks to their employees weekly or monthly for the enhancement of the work in the company. 360 DEGREE FEEDBACK : The feedback provided by the team helps in the monitoring of the current performance which has been observed as an essential for having a idea from a different view point through another individual which can be either positive or formative. A team leader has been appointed by the crystal travel agency responsible for managing the members of the team looking after the quality of the work in abstraction to the task given to the team as it helps in having the clear analysation of the current condition of the business as the need for the individual review is very vital to understand for the performance as a team for the improvement of the business which could compete in the industry in a more efficient way.(Pagán-Castaño, el. at., 2020) MANAGEMENT BY OBJECTIVES : Crystal Travel should look after the impelling policies for delivering improvements in the organisation which will help the company to examine the efforts in a proper way resulting to the accomplishment of all the goals and objectives of the company as it is centered on the specific reference which needs to be achieved and find out the methods for reaching the objectives provided by the company and it will results to look forward the presentation of the business. REWARDS AND COMPENSATION : It is one of the essential area which needs to get considered by the companies who needs an expansion on their business as it focuses on the needs and requirements of the workers of the company for providing the appropriate condition as it helps in formulating the powerful and impressive plan of action for the company. This will motivate the workers and boost their moral by providing them incentives and rewards for their work and efforts which will enhance the commitment of the workers towards their work which is required by all the companies to
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accomplish the targets in the particular time. 2) ROLE OF EMPOLOYEE WELL BEING IN IMPROVING THE MOTIVATION AND PERFORMANCE : The role well being of an employee plays in the workflow of the company is very crucial as it is accelerative in the contribution of workers for the success of the organisation which every company should look after for the better environment of the company and its business. As per the company crystal travel agency shall be considerate about their employees that they are working with a free and stable mind which helps them to focus effectively on their task resulting to the achievement of the targets of the company. There are reasons for the well being of an employee and those reasons are : MORALE : By considering the well being of employee's the enhancement on their motivation is obvious as it lift up the confidence of the employee's. Many company boost the moral of their workers by praising their work which makes the employee feel secure and valued for working their company and it makes them motivated enough to cover up certain tasks in a limited time as well which results in the improvement of the business. Crystal travel agency should take care of their workers similar to this along with the health and security of the workers by considering the needs and requirements of the employee's which improves the workflow of the business and the enhancement of the overall performance of the organisation in the industry.(Walsh,, 2019) DECISION MAKING : When the company boost the work life balance for their employee's it automatically enhance the complete image of the company as having the reputation in the industry is very important for any company in the market. Crystal travel agency could boost the requirements of their workers which will surely help them in having a free mind and that will lead to the better decision making for the company and it also helps in having the proficient employee in the organisation which will contribute in completing the targets of the business.
CRM : By providing the correct informations to the employee's it results as the enhanced CRM ( CUSTOMER RELATIONSHIP MANAGEMENT) which plays a vital role in the efficiency of the business along with the better workflow by the employee's that evaluate the management of the business and accomplishing the goals and objectives of the business which can make them hire more talented employee's for their organisation and crystal travel agency should apply these methods which encourages the employee's to work in an more efficient way and these targets could be achievable by providing the ground operations and trainings of the skill development leading to the satisfaction of the customers and that will eventually leads to the success of the business and overall performance of the workers.(Sardi,., 2020) PRODUCTIVITY : The satisfaction in the job is the most essential reason for the productivity of every worker despite the fact of which company the employee is from and dissatisfaction from the work have been resulted in quitting the job in an phase of the company not taking care of the employee's well being and their needs and requirements this is the reason a company should look after the well being and satisfaction of their workers as making the company's workers satisfies is making the enhancement in the workflow of the company as having the better mind and environment in the workplace encourage the employee to have the enhancement in the productivity of their work which leads to the effective performance for the entire company. APPENDIX 3) PESTLE ANALYSIS FOR CRYSTAL TRAVEL AGENCY : POLITICAL : Crystal travel agency should look forward to the political analysis of their business as it reflects the total political stability by considering the taxation and trade policies with the regulations linked with the trade by the government so that it could utilise the policies of tax incentives which will help the organisation for evaluating the business in all forms. ECONOMICAL : There are certain economical factors which crystal travel agency should consider to grow their business in a idol form. It must have a knowledge about the interest rate of the product , income of their buyers along with the rate of inflation which will help the business to run in the
smooth manner and strategies the better policies for the growth of the business. SOCIAL : Social analysation of the product gives the information about the preferences of the customers in terms of the product and gives the in depth details about the customer's choices about which of the product is getting acknowledged by the customers and which of them are not able to secure the place in the market. Crystal travel agency should be considerate about the social performance of their product as it could give the graph for the improvements in their business. TECHNOLOGICAL : Every company and every business must be up to date with the running and coming technologies for the betterment of their product and to compete with their substituent in the industry to perform better in the market. Crystal travel agency could apply the online platforms for the enhancement of their customers that will improve the management of their business and smoothness in the business. LEGAL : To carry forward any business in any type of industry a company should be known to the legal consequences and should have the knowledge about the rules and regulations by the law for running a business and crystal travel agency must have the legal knowledge about their travel business to have the better effect and to run the business without any barriers which no company wants to face.(Klikauer,., 2018) ENVIRONMENTAL : The business of Crystal travel agency must not effect the environment of the world as every company should be considerate about the relevant factors of the environmental which could effect it in an negative way and any organisation should not impact the society in an harmful way by any kind of its business activities as could play a role of downfall of their business. CONCLUSION : As per this report it has been concluded that there are various types of tools and techniques through which any organisation could improve it's business and have the good impact in the whole market and to carry forward any business there is a crucial requirement for considering the well being of the employee's which helps the organisation to improve it's business and by having a
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positive environment in the workplace it collectively results as the better overall performance by the workers which leads the business in an evaluating way in the entire industry along with that this report concluded the PESTLE analysation of the crystal travel agency in which there are all the factors by which crystal could enhance its business in a larger platform and all of these things mentioned in this report is essentials for any kind of business in the world and it will help the organisation to achieve the targets of the company in an modest time.
REFERENCES : BOOKS AND JOURNALS : George, B., Walker, R.M. and Monster, J., 2019. Does strategic planning improve organizational performance? A meta‐analysis.Public Administration Review,79(6), pp.810-819. Pagán-Castaño, E., Maseda-Moreno, A. and Santos-Rojo, C., 2020. Wellbeing in work environments.Journal of Business Research,115, pp.469-474. Walsh, K., Bhagavatheeswaran, L. and Roma, E., 2019. E-learning in healthcare professional education: an analysis of political, economic, social, technological, legal and environmental (PESTLE) factors.MedEdPublish,8(97), p.97. Sardi, A., Sorano, E., Garengo, P. and Ferraris, A., 2020. The role of HRM in the innovation of performance measurement and management systems: a multiple case study in SMEs.Employee Relations: The International Journal,43(2), pp.589-606. Klikauer, T., 2018.Managing People in Organizations. Bloomsbury Publishing.