This report discusses the various tools and techniques that can be used to improve organisational performance and employee well-being, using Crystal Travel as a case study. It covers measures such as monitoring and feedback, key performance indicators, management by objectives, 360-degree feedback, and rewards and compensation. The report also highlights the importance of employee well-being in improving motivation and performance, and how it can lead to better productivity, higher morale, better talent retention, and improved customer relationship management. Additionally, the report includes a PESTLE analysis of Crystal Travel, covering political, economic, social, technological, legal, and environmental factors.