Tools and Techniques for Improving Organizational Performance and Employee Well-being: A Case Study of Crystal Travel

This report discusses the tools and techniques that can help improve organizational performance and employee well-being, using Crystal Travel as a case study. It covers the importance of one-on-one performance check-ins, real-time feedback, personal development plans, reward and recognition schemes, and the 5 AS approach to goal setting. It also explores the role of employee well-being in improving motivation and performance, and the factors that can impact well-being in the workplace. The report concludes with a PESTLE analysis of Crystal Travel.

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: Crystal Travel
Semester 2
Submitted by:
Name:
ID:
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Contents
Introduction p
What tools and techniques will help improve
organisational performance? p
The role of employee wellbeing in improving motivation
and performance p
Conclusion p
References p
Appendix: PESTLE Analysis of Crystal Travel p
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Introduction
People performance management is or ppm is a word that describe all the activity
that assist in ensuring that an employees is working it best and with its all ability and
putting the value of the industry into practice. Crystal travel was founded by Jaipal
Singh in the year 1987. This company is a tour and travel company based in London
UK. This report include the ways to identify an effective way for people management
in relation to organization performance and employees well-
being(BhattacharyaNand,Castka,2019). Different people development tools and
techniques. Identifying different factor that can help in manage people in a industry.
What tools and techniques will help improve organizations
performance?
Human resource is a department in a organization that constantly increases. So
there are some tools and techniques that a HR have to use to increase there
productivity and also to provide more to an organization. Employees life balance
and work balance , well being &productivity is hugely dependent of the process and
the system put in a place as a HR manager.
One on one performance check inn -
Regular checking of performance through out the year helps in building and
improving relationship between between manager and employees while building
employees engagement level and boosting productivity(Bradley,2019). In contrast to
the traditional approach for the management has proven is a waste of time as well as
money.
Real time feedback -
It has a number of benefits including improved recruitment better performance
and increase the ability to handle changes. As now it is very easy achieve it
thankfully with the help of smart phone, tablets and laptops with the help of different
software feedback can be given to the management and peer at the same and with
a short time.
Personal development plans -
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PDP is a management tools that is most commonly neglected by a manger it
is used one year and forgot another year but. PDP is a very important tool if used
properly mangers and employees should create smart PDP that can be reviewed
and updated help them through the years. By encouraging this within there
employees by encouraging this in employees that gives the workforce a sense of
direction and focus to the relation to the career.
Reward and recognition scheme -
If a company want to increase there employees work productivity. They
should start using this tool. They should create new and effective reward system
that will boost the interest of the employees to work and will give you a great
output(Pham,2020).
Well- being -
well being of employees is a very important tools that helps an organization
employees to grow and be more productive. As if a employees is not well or Burt out,
overworked, overwhelmed will not be able to use its full capacity and that will lead to
lowering there productivity so if there is any smart organization they will concentrate
on the well being of the employees so that they can increase the productivity ans can
keep there employees healthy so that they can work at there topmost potential ands
be an asset for the company.
5 AS approach to goal setting :-
For a while the smart goals where a go to terms that helped in setting goals. But
unfortunately these goals do not work for all type of organization these only tells a
part of story and they do not tell you completer story that helps in rapidly evolving.
There should be a new way of thinking the objectives
Assessable - These are types of goals that can be measured so that It can be clear
when it is achieved.
Aspiration – These are the type of goals that makes manager to stretch and
encourage so that employees can test themselves and can give ultimately driving
performance(Olaisen,Revang2018).
Aligned - All the goals that an organization have should be feed within the
organization to achieve organizations overall goals and objective.
Accountable – Employees need to know that they are accountable for the goals of
the organization itself and they need to understand that the goals are also shared
with other team member.
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The role of employee well-being in improving motivation
and performance
well being of an employees at the work place is very important because if a
employees is not well or burnt out or overwhelmed, overworked. Then he would not
be able to achieve certain goals and would not be able to use its full potential. that
can be a great loss for the company to not use a full potential of there employees. So
that why there are some organization that take care of there employees well
being(Cai2022). Good well being is when someone feel gets a feeling that the in full
control of there happiness health and there sense of person. The elements that
make up well being are :- Mental health, physical health, financial, well being stress
management, emotional well being, physical activity, nutrition, social well being,
professional development there are some factors of work place that can directly
impact the well being of employees
Environment - There are a lot factor that can impact an employees well being some
of them are workplace temperature office comfort and access to the natural light
these are some of essential that will a employees need to work and if these factor
are not fulfilled for an employees this can impacts his or her well being and the
potential that it produce will be lower than his ability(MakZhao,2020).
Physical – physical well being is necessary for a employees as if they are no
physical well ,activity, nutrition lifestyle and hygiene these are some of essential
needs that an organization has to fulfill
social - As human are social animal and they need social interaction such as
relationship manager and colleagues and collaboration with some other
communication policies these are some of essential factor that an organization
should have.
Physiological – there should be some activity in an organization that could help in
the stress relief of the employees and give them opportunity to learn and develop
autonomy purpose goal and rest.
Working hour in the country on an average are 8 hours and we have to sleep for 8
hours as well and then people have to juggle with there social commitments hobbies
, families, and personal life and cherry on the cake is financial issues that people
have and this list is endless(Hartnell,2020). These factor make life hard sometimes
so that's why people need tools and supportive surroundings to take everything on
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our stride. Now companies should start taking initiative to develop well being
activities for the employees so that they are always encourage ans can access
there complete ability and also supportive employee to practice a healthy behavior in
office a organization with this type of culture is key to success and innovation in an
organization(Pliner 2021). Having well-being in office at the workplace have a lot of
benefits as there is an increase in staff satisfaction, team morale, productivity, sense
of community and company loyalty, reduce the work pressure environment in a
company. If an organization have impaired team work and moments of conflicts then
that will lead to lack of motivation in employees. As it is been reported that the
employees are not getting time for themselves and there working hours are very long
and they are living a very stress full life and they are not getting a good amount rest
and personal time this leads to some serious burnouts and this makes an employees
productivity to go down and if a company doesn't look at this matter and resolve it
quickly then this can be as big problem for the company's human resource. A good
worker is often believe to be a productive worker for an organization. Well-being is
so much dependent on the authoritative for the employees and as well as there
performance at there work place(Hu,YaoZhang2021). If company can make there
employees satisfied then there will be no distraction for the employees and they will
be more productive for the company. Employees well-being also help and
organization to achieve there goals. Employees are the main backbone of the
company and there performance is the main strength for the company and if they
both are week or not fit at there work then it will be an issue for the organization. The
employer should maintain a very good and friendly relationship with there employees
so that the employees can feel free at there workplace and then move together to
reach an organization goal and objective. Organization should create different
activities that will help in satisfying employees well-being at there workplace and also
to study about if these activities are helping in satisfying there employees. A
company should also bring and learn about various study that can help them to
increase there productivity and performance. The main purpose of of providing the
well being is to create loyal efficient healthy satisfy labor force for an organization.
So if the employees of an organization are satisfied then then the organization can
grow and become more productive and can increase there performance that will be
beneficial for the company as it will give innovation creativity and good working
environment.
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Conclusion
The above report include a brief about how a organization should maintain well being
of there employees to increase there productivity. This report also talk about the
different tools and techniques that an organization uses to improve there employee's
performance and also how to increase there productivity. This report also include
different roles of an employee's well being in improving motivation and performance.
It also include various factors at there workplace that can directly impact on the
employees well being(Kouatli,2019). It also disused about how to solve these issue
in an organization and how to improve them and make the working environment
more comfortable.
References
Bhattacharya, A., Nand, A. and Castka, P., 2019. Lean-green integration and its
impact on sustainability performance: A critical review.Journal of Cleaner
Production,236, p.117697.
Bradley, K. ed., 2019.Human Resource Management: People and Performance.
Routledge.
Cai, L and et.al 2022. Ultrasensitive acetone gas sensor can distinguish the diabetic
state of people and its high performance analysis by first-principles
calculation.Sensors and Actuators B: Chemical,351, p.130863.
dos Reis and et.al 2020. PERFORMANCE OF PEOPLE WITH DIABETES
MELLITUS UNDER INSULIN THERAPY.Cogitare Enfermagem,25.
Hartnell, C.A. and et.al 2020. Does servant leadership’s people focus facilitate or
constrain its positive impact on performance? An examination of servant leadership’s
direct, indirect, and total effects on branch financial performance.Group &
Organization Management,45(4), pp.479-513.
Hu, Q., Yao, J. and Zhang, Z.X., 2021. Selecting people based on person‐
organisation fit: Implications for intrateam trust and team performance.Human
Resource Management Journal,31(1), pp.293-310.
Kouatli, I., 2019. People-process-performance benchmarking technique in cloud
computing environment: An AHP approach. International Journal of Productivity and
Performance Management.
Mak, G. and Zhao, L., 2020. A systematic review: the application of virtual reality on
the skill-specific performance in people with ASD.Interactive Learning Environments,
pp.1-14.
Olaisen, J. and Revang, O., 2018. Exploring the performance of tacit knowledge:
How to make ordinary people deliver extraordinary results in teams.international
Journal of Information Management,43, pp.295-304.
Pham, N.Tand et.al 2020. The role of green human resource management in driving
hotel’s environmental performance: Interaction and mediation analysis.nternational
Journal of Hospitality Management,88, p.102392.
Pliner, E.M.,and et.al 2021. Individual factors that influence task performance on a
stepladder in older people.Safety science,136, p.105152.
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Appendix: PESTLE Analysis of Crystal Travel
PESTLE analysis is a study of eternal factor that effect and organizations working
and this is used by different scenario and can guide people and professional and
senior manager in decision making.
Political - due to corona virus there is a great impact on the tour and travel industry
and govt of UK has come out with different strategy and pans to have a boost in the
tour and travel industry.
Economical – tour and travel is a major industry in UK and contributes as lot of it in
the countries GDP and due to corona virus it has impacted the sector and also
impacted the economical stability of the country govt has come up with new plans to
boost that industry so that there is growth in economical sector .
Social - social pressure no days is so high that people are no traveling to impress
and increase there popularity on the social media and that has a great impact on the
tourism industry but has a bad impact on the society
Technological – due to increase in the technology people now have conformable
and fast travel then before which is very helpful for tourism industry to grow and
makes people travel more.
Legal – with the new law getting visa is very easy as now not like old day the
process used to take days now just require few hours and because of this now it is
easy for people to take permission and travel so now people start traveling a lot .
Environment– now due to increase in the travel industry this has caused a lot of
pollution and global warming and that leads high heats and natural disaster and
many more ans all of these are not good for the environment.
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