Tools and Techniques to Improve Organizational Performance and Role of Employee Wellbeing in Motivation and Performance: A Case Study of Crystal Travel

BSc (Hons) Business Management
BMP4006
People and Performance
Assessment 1
Case Study: Crystal Travel
Semester 2
Submitted by:
Name:
ID:
Contents
Introduction p
What tools and techniques will help improve organisational performance?
p
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The role of employee wellbeing in improving motivation and performance
p
Conclusion p
References p
Appendix: PESTLE Analysis of Crystal Travel p
Introduction
Human resource management is one of the essential body for any business
organization. HR department manage an internal affair which pertains to implementation of
approaches with the view to obtain active and efficient management of employees employed
within an organization to meet the business targets. The purpose of designing HR team is to
achieve maximum efficient employees contribution and performance which helps in
succeeding the business goals. Human resource department has various imperative functions
and roles to keep running the functionality in an organization. The activity of HR department
always remain vital because it has to manage the complex internal functions(Al-Romeedy
2019). The functions of HR department is to recruit best candidates,their training,maintaining
healthy work culture, ensuring safe working environment and many others with the purpose
to motivate and enhance efficiency of employees. To support this report a company named
Crystal Travel is taken which aims to develop and enhanced its business operations by
employing new Human Resource Manager with the view to improve their staff performance
and motivation along with PESTLE analysis of crystal travel.
What tools and techniques will help improve organizational performance?
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To improve and elevate modern business organization performance. Especially in
travel industry, requires certain tools,strategies and business plan which are derived from
various research and studies which proved to be effective and supportive by applying them in
business operations in order to bridge the gape of performance deficiencies. Management
performance engaged in various activities such as reporting and identifying performance
level and its progress to improve the performance of both organization and individual at
different level(Burnett and Lisk 2019). The organization needs to follow and adopt modern
tools and techniques for enhancing business operations and its overall development.
Following are the tools and techniques which help to improve organizational performance of
the crystal travel.
 Ask for referrals: this tool is effective which enables the industry to increase its
revenue. Its result depends on how it was implemented, its implementation requires in
a proper way. In a customer referral program survey it was found that 65 percent of
new business emerged from referrals
 360 degree feedback: this tools helps in assessment about the performance of
employees. This tool covers every employees employed within an organization
including managers, customers, supervisors, ministerial staff of crystal travel. This
tool is used at times of training and development program , this technique assist in
making review of the people other than managers and high officials. This tool will
enable crystal travel to identify their weakness and strengths. It will develop the
performance of people who are not associated with the role of management. This tool
will help in analyzing the behaviors and capabilities of crystal employees and
emphasize on key ares such as team management and leadership which will benefit in
the performance of management with effective communication.
 Key performance Indicator: the basis of this tool is to identify and measure the
performance of organization especially its different departments and their projects and
their employees vitality in their work performance within the organization. This
performance record is the performance data which helps in identifying the collective
contribution of faculties to achieve the organizational goals and targets. In the same
way the HR department of the Crystal Traveler needs to adopt this tools and
techniques for better decision making. This toll will help the crystal travel to review
its business objectives and and track the process of departments such as . Marketing,
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